Everything was handled so smoothly - we felt well taken care of throughout our trip. The communication was also very good, especially the booklet of info that was sent right before we left. I was ab... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Everything was handled so smoothly - we felt well taken care of throughout our trip. The communication was also very good, especially the booklet of info that was sent right before we left. I was ab... Voir plus
L'entreprise a répondu
Katie’s selection of places to stay and things to do in and about Quito was excellent, accommodations were great, and sequencing was perfect. Our guide Fabrizio was amazing, and the fact that he was w... Voir plus
L'entreprise a répondu
Our trip planned by the Galapagos travel center was one of the best trips we have ever taken! Every detail went perfectly and all of the guides and drivers did an excellent job. Hats off to our travel... Voir plus
L'entreprise a répondu
Galapagos Travel Centre were excellent. Everything was clearly communicated and all my questions were answered quickly. Diana was knowledgeable and efficient. The person who met us at the airport... Voir plus
L'entreprise a répondu
At Galapagos Travel Center we guarantee our travelers expert customer service and perfectly personalized travel experiences to the Galapagos Islands and Ecuador. Traveling with us means having a relaxed and hassle-free experience, knowing that you will have a 24/7 backup service from our travel experts, always eager to help and assist you throughout the duration of the services acquired with us.
265 Foch Street and 6 de Diciembre, 170143, Quito, Equateur
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Most of the travel arrangements worked out well with one exception. On the way back Quito after visiting the Galapagos, there was no one to pick us up at the airport in Quito. We made a number of calls and finally got through to someone who sent someone to get us and bring us to the hotel.

Réponse de Galapagos Travel Center
Everything was excellent. Planning, communication, follow up. All great

Réponse de Galapagos Travel Center
I was very pleased with the whole experience. We needed a lot of help. From additional hotel reservations (at the last minute), to specific dietary needs during our tour. It was all handled.
We were met at the airport by a driver. We were practically hand held going through customs. Our tour guide met us as soon as we arrived.
Galapagos Islands tour on the Horizon was awesome. 5 STARS.

Réponse de Galapagos Travel Center
Knowlegeable experienced staff eager to assist in making the experience top notch.

Réponse de Galapagos Travel Center
everything was great. Guides were very knowledgeable, all staff were friendly, breakfast, lunch and dinner were 5 star. A very enjoyable time. Recommending to all our friends.

Réponse de Galapagos Travel Center
The whole trip from Quito in Ecuador to the Amazon rainforest cruise and the Galapagos cruise was arranged like clockwork by the Galapagos Travel Centre including private transfers and internal flights.

Réponse de Galapagos Travel Center
Our family's Galapagos cruise was a magical, unforgettable experience, exceeding all expectations. The snorkeling was phenomenal, revealing a vibrant underwater world teeming with sea turtles, sea lions, and colorful fish, while the islands themselves showcased an astonishing variety of wildlife, from blue-footed boobies to giant tortoises. What truly made the trip exceptional was the incredible staff. Their knowledge, attentiveness, and genuine passion for the islands created a warm and welcoming atmosphere, making us feel like family.

Réponse de Galapagos Travel Center
Once in a lifetime trip made perfect by GTC. Good organisation throughout. Great ship. Brilliant crew. Incredible nature. Lovely fellow guests.

Réponse de Galapagos Travel Center
Perfect trip for our active/nature/science loving family. We selected Galapagos Travel Center's Multisport - Island Hopping Tour - 7d/6n (First Class Accommodation option). This option was land-based meaning our accommodations were always on land vs. a cruise where accommodations are on a yacht.
I typically plan all our family vacations, but wanted to engage specialists for this unique visit. It paid off. Andres, at the Galapagos Travel Center, was organized and responsive. He listened carefully to our preferences and priorities to ensure we selected the best package for our trip. Our experience was fantastic and included top notch service from beginning to end. My family and I thoroughly enjoyed the trip.
A few highlights:
-Our tour package was well curated and action packed with hiking, biking, snorkeling, boating, and many wildlife sightings. Although downtime for resting and venturing out was figured in daily, our teenager opted to skip out on an activity to gain a bit more downtime.
-Our Santa Cruz guide, Maritza, heard that our teenager spoke a little Spanish and worked in a few opportunities for him to practice.
-All our Galapagos Travel Center curated guides, accommodations, and activities included both Spanish and English speakers.
I highly recommend using Galapagos Travel Center for your Galapagos island adventure.

Réponse de Galapagos Travel Center
Our consultant (Diana) was excellent, right from our initial enquiry. Diana's communication, recommendations and assistance in securing our preferred Galapagos itinerary and arranging Quito private tours was first class. Our overall experience was much better than we hoped for.

Réponse de Galapagos Travel Center
The team provided everything they promised and did it very well. Every question was answered, as well as, plenty I didn't were also answered, along with providing a helpful info packet with lots of details covering immigration and customs tasks that had to be completed prior to entry into the Galapagos.

Réponse de Galapagos Travel Center
Not only are the destinations superb, but the fine detail of the service is outstanding too.It has never been so easy getting through an airport, in fact several airports !
Napo Wildlife Centre and Galapagos Angel are really up to top hotel standards for accomadation, food and service. Highly recommended from start to finish.

Réponse de Galapagos Travel Center
All of our tour guides were extremely competent and caring.

Réponse de Galapagos Travel Center
The professional approach in every aspect of our trip made Galapagos Travel Center the best tour operator I have experienced in my many travels. The logistics were comprehensive and no detail was ignored. The hotels and accommodations were first class. The personnel were all patient, helpful and respectful to this older lady. The planning with the trip advisor, Andres E. was done by email and he was most helpful and accurate in his information.
I have no hesitation in highly recommending Galapagos Travel Center for any travel in Sth America or Ecuador in particular- just brilliant!

Réponse de Galapagos Travel Center
This company helped make all my arrangements for my Galapagos Cruise. Everything was very smooth.

Réponse de Galapagos Travel Center
Diana helped us plan a wonderful trip. Our guide our first day in Quito took us around the old city. He was knowledgeable about the old city and inciteful in helping us understand the history of Ecuador and the country today. Then we transferred, seamlessly, to the most amazing experience on the Cormorant ll. The boat was everything we hoped it would be based on the pictures we saw. Our room was exquisite and quite large, the balcony a pleasure. The common areas of the boat were beautiful and comfortable. Ricardo did an amazing job making everything flow. Our naturalist, Malena, had a depth of knowledge about everything in the Galapagos and a love for it that she passed on to us. We saw incredible wildlife with three or four outings every day. Somedays we snorkeled twice a day. Crew helped us get into and out of our wet suits and then wrapped us in warm towels! All of the crew were friendly and attentive making this trip an experience of a lifetime.

Réponse de Galapagos Travel Center
All the personnel on our ship, our Quito guide and in the sales process beforehand were professional and extremely responsive/helpful. The trip was amazing. Great itinerary; saw so many birds and animals.

Réponse de Galapagos Travel Center
Wonderful customer service and communication with a great itinerary.

Réponse de Galapagos Travel Center
Clear communicating in advance.
Also someone waiting at the airport made the transfer much easier.

Réponse de Galapagos Travel Center
Galapagos Travel was very responsive to my queries and helped me find the right tour for me.

Réponse de Galapagos Travel Center
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.