Galileo Medical Avis 

Other apps had me waiting weeks for an appointment. I got to choose an appointment with whatever time I wanted through Galileo the NEXT DAY. Perfect if you need emergency meds. The team is super quick to respond. Excellence

Best medical team to work with, fast, reliable and efficient! Couldn’t recommend more!

It was fast and easy.The nurse was friendly and helpful.

Simple and great quality service

Response time was quick, and much more convenient and timely that Instacare. The doctor was kind and listened to my issue. The ability to send prescriptions to my local pharmacy was extremely quick and convenient.

I had an extremely disappointing experience with Galileo Medical and would strongly caution anyone considering using them for prescription management or continuity of care.

I originally used Galileo during an emergency situation while I was in the middle of relocating to another state. During that appointment, while discussing unrelated matters with the provider, I mentioned that I had not yet established care with a local doctor and that I would soon need a refill for another medication. I explained that otherwise I would have to drive four hours back to my previous physician just to obtain the prescription.

The provider told me that I could simply make an appointment through Galileo whenever I needed a refill prescription. My daughter already uses the service this way between visits with her regular in-person doctor, so this sounded straightforward and reasonable.

About 45 days before leaving my job and losing my health insurance coverage, I scheduled a Galileo appointment specifically to obtain a refill prescription. At that point, I only had about 30 days of medication remaining and wanted to make sure everything was handled before my insurance ended and before I ran out of medication. I was very clear with Galileo about this during the appointment and throughout the entire process.

The appointment itself was straightforward. The provider requested blood work before finalizing the prescription, and I complied immediately by completing the labs the very next day. Galileo then sent the prescription to my pharmacy — however, they failed to submit the required insurance prior authorization, meaning the pharmacy could not actually dispense the medication.

From that point forward, the experience became incredibly frustrating.

For weeks, I repeatedly contacted Galileo and made multiple trips to the pharmacy trying to resolve the issue. Every time I reached out, I was told someone would “send a note to the provider” or escalate the matter. I repeatedly explained that:
- I was nearing the end of my medication supply
- My insurance coverage was ending soon
- The authorization needed to be completed before my insurance expired

Despite having more than enough time to resolve the issue, Galileo continuously dragged their feet. I was repeatedly assured the issue would be handled, but nothing actually happened.

After more than a month of delays and follow-ups, my insurance finally expired. At that point, Galileo informed me that because I no longer had an active membership, they no longer had to take any action on the unresolved issue — even though the appointment, blood work, prescription request, and failed authorization process all occurred while I was an active paying member.

I was told that if I wanted further assistance, I would need to purchase another subscription.

So after paying for appointments, paying for blood work, spending weeks following up, and complying with every request they made, I never actually received the medication or the service I sought help for in the first place.

What bothered me most was the complete lack of urgency and accountability despite being clearly informed from the beginning that I was on a deadline due to losing insurance coverage and nearing the end of my medication supply. Looking back, I wish I had not been so consumed with moving and starting a new job and had simply established care with a local doctor instead. Unfortunately, each time I connected with Galileo, I believed the matter was finally being resolved, only to continue receiving delays, excuses, and no actual resolution.

Healthcare companies dealing with prescription medications — especially medications requiring insurance authorizations — should understand that delays have real consequences for patients. Instead, I was left feeling like once my insurance and membership expired, my unresolved medical issue simply no longer mattered.

Based on my experience, I cannot recommend Galileo Medical for anyone who needs reliable prescription management, timely prior authorizations, or consistent follow-through.

I had the misfortune of speaking to someone named Eric there. He doesn’t know what’s going on and he’s incredibly rude. I didn’t know this app was such a rude place. Eric does not know what’s going on. He says he’s in customer service.

They answer when you text. Are there when you need you RX and are all around helpful.

The intake process was easy and provider calls were awesome!

Great and fast service. Really listened to me.

This has been the best telemedicine experience I’ve ever had. The doctors are extremely professional, knowledgeable, and genuinely caring. Every appointment has been on time, and the communication is always friendly and respectful.
The entire process feels smooth, organized, and stress-free. It’s clear that patient care and customer experience are a real priority here. Highly recommend Galileo to anyone looking for reliable and high-quality telemedicine services.

The entire process was seamless and as a first time user, I definitely recommend and will be a returning customer. Who knew that telehealth could be so easy. My online appointment was extraordinary and I was heard and felt comfortable the entire time.

Professional from start to finish.

Dr. Singh displayed the most sincere concern for my health I've ever received in any format. My appointment was made for the next day and within an hour I was contacted with an appointment. Unbelievably proactive! Unheared of in modern medicine.Prescriptions were refilled and tests accomplished within 18 hours under her direction. The company itself I cannot speak to but it's staff is incredible.

Very impersonal, not genuine medical care and over billing. I quit Galileo because the care felt completely disorganized and unreliable. I kept running into the same issues—delayed responses, having to follow up multiple times just to get basic things done, and no real sense of ownership or follow-through from the providers.

The biggest issue was medication management. I was left without my thyroid medication due to delays, which shouldn’t happen for an ongoing condition. That alone made it clear I couldn’t trust them with my care.

It also felt very transactional—like billing and subscriptions were prioritized, but actual patient care and responsiveness weren’t. After multiple chances and the same patterns repeating, I was done. I need a provider that actually manages care responsibly without me having to chase them to do their job.

The on time video service and kindness and professional care thank you so much 🙏

Victoria was very professional easy to talk to and kind. She addressed all my concerns and diligent

The doctor was nonjudgmental and very personable. Customer communication is superb. I’ll be using this service for all my doctor needs.

They are never available. Doctor on demand and other online apps get you seen within 10 min, usually faster. I can never get an urgent care appointment within even a couple hours and by then it’s too late- i have to go to work. I might as well have gone into a physical urgent care location. The appointment availability for sick visits is also terrible. This is an awful company

Don't use this telehealth service, I've been working with them for months, and they have made my life miserable when all I needed them to do was refill my very much needed medicine that I was already being prescribed before them.... sounds really simple right? Wrong! Every time I use their portal or app, it gives glitches and error messages, then I have to message them in the app every time to tell them they need to fix their site, supposed to be same day response as advertised, always takes multiple days and many headaches. THEN they don't even listen to you on top of that even though everything you've said is in writing with them lol go for TelMDfirst or other less pricey, reliable telehealth that you certainly cant receive through Galileo. Do better guys! You shouldnt be allowed to be working with the public's health.