Galileo Medical Avis 

Good doctors and care team

Great Dr. She listens and advises like a true professional!

Great experience. Great Dr.. Before today I didn't know much about Galileo Medical, but now I am a raving fan. Thank you !

It was fine scheduling the appointment. The appointment was uneventful. The provider said she would order the scan.
I am not a complex medical case, extremely simple request.
Galileo cannot seem to get an order faces properly to either of 2 institutions. This has wasted my time following up, and I still don't have the scan scheduled.
Their response time within the app is extremely slow. No website access at all.

Excellent. Very helpful and professional

If you want your money taken time wasted nothing done and someone to just keep apologizing to you go here. All they care about is the money. After they waste months of your time and collect after doing absolutely nothing besides extended responses they’re going to refer you over to someone else they’re going to put medical records in your record that you did not ask for or speak on a lot of the communication is through text, however the provider still happened to have some type of miscommunication and they act like 90% of the conversations are not documented. I would not recommend anyone who truly loves their self or their family not to deal with them.

I needed help getting a signature on the lab request form since I was already at the Laboratory. I called Galileo's phone number and an actual person responded, they resent the file within a minute. I was impressed and it was a Saturday!

I have used Galileo for over a year now and I have no complaints. It is well built and the people behind it are very knowledgable with what I have used them for. Highly recommend for the individuals with no insurance! I will keep using for as long as I cannot find some decent health insurance especially with the rising costs nowadays!

I had my first virtual visit with Dr. Minh Nguyen and it was a very positive experience. She was pleasant, respectful, and made me feel heard throughout the appointment. I especially appreciated that she did not talk down to me and approached recommendations—such as screenings, immunizations, and preventative care—without pressure or judgment. In the past, I’ve sometimes felt looked down on when I decline certain recommendations, but that was not the case here at all. She treated me with professionalism and respect the entire time. Overall, I felt comfortable and well cared for during the visit.

The physician Ian Hoffman was ridiculous. He was not listening at all. Bad bedside manner and no compassion or empathy. Give me my refund back $10. Ian did nothing. He could not even call me back. Horrible ridiculous physician. He was extremely rude and interrupted me throughout. Listening and attention to detail skills was poor and awful 😢.

It’s a very easy process to make an appointment. The meeting it's short, but covered everything. And saved me the $500 that I would havespent for the same appointment and labs at my primary care physician’s office.

I loved the vibe I got from the over all care

Really easy to get care quickly. The doctor was very nice and understanding and listened to my concerns.

I really appreciate such an intuitive interface. The entire process was quick and easy. I was able to create my account, get a virtual appointment, and pick up my prescription all within the span of a couple hours.

During our video appointment I felt that she was taking my concerns seriously and she had wonderful suggestions and I felt that she took the time to answer any and all questions. Definitely recommend Galileo!

The doctor listened to what my concerns were, then gave advice and promised to look into any further options to any questions I had

Best medical experience I have ever had. So validating and caring.

Galileo Health is the absolute WORST medical organization I have ever had to deal with. It's been nothing but problems. Screwing up my Rx dosage, sending blood tests to the wrong place and delaying my Rx refill for over a week until after my account expired are just a handful of the many issues I've had with them. It sounds great, in theory, but in practice, they are HORRIBLE.

It's great but basic outline of care, it would be better if it took time to listen better. And the claims take atleast a month to show on insurance

I used Galileo for roughly nine months and ultimately decided to return to my previous brick-and-mortar primary care provider. A few specific issues drove that decision.

**Refills.** My former in-person PCP would write maintenance prescriptions for a full year, so I returned once annually. Galileo generally won't do this. For a patient managing several medications, that means repeated consultations just to keep stable, long-standing prescriptions filled. It turns routine maintenance into a recurring administrative burden.

**Abandoned consultations.** On more than one occasion, a clinician opened a consultation in the middle of the night, asked a question I had already answered on the intake form, and then closed the consult before I woke the next morning—leaving no treatment, no plan, and no direction. The asynchronous model failed completely in these instances.

**Reflexive specialist referrals.** Galileo frequently pushes patients toward specialists, even for maintenance medication refills. I cannot reasonably see (and pay for) a specialist for the rest of my life simply to refill medications that are safe, effective, and well tolerated for me. This defeats the purpose of having a primary care provider at all.

Telehealth can work well, but for ongoing management of chronic conditions and stable medication regimens, my experience with Galileo was inefficient and at times unresponsive. I've gone back to brick and mortar care.