Convenient and works for me, but not going to be good for everyone. You'll get a different doctor every time, so sometimes you may be answering similar questions for different people. But like I said,... Voir plus
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Lisez les avis des autres
The Nurse practitioner I met with was fantastic! She changed my medication to better suit my symptoms. I woke up this morning feeling 100% better. For this 1st time in weeks.
L'entreprise a répondu
I got a random text message claiming I had an outstanding bill in June of this year. I got one service in August of 2024. This was the first attempt to contact me about this. Nothing else via text... Voir plus
The Galileo Medical team is awesome!! I didn't feel rushed or talked over and the Dr. listened plus understood my issues and handled them accordingly. Also very courteous and compassionate. I would re... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Galileo Medical
Écrit par l'entreprise
Traditionally the healthcare system has been one-size-fits-some. Galileo was built to reimagine what modern healthcare should be from the ground up.
One of the fastest growing tech-enabled medical practices in the country, Galileo is designed to deliver high-quality, affordable care for everyone. Through an easy-to-use app, patients can receive on-demand, 24/7 virtual care care for most conditions, from the common cold and hair loss, to mental health and diabetes.
After downloading the app, patients are able to immediately connect with Galileo’s team of medical experts and get help, fast. Through the app, they can also receive prescriptions, order labs, or when needed, be referred to an in-network specialist. Care is delivered via chat, video, or audio, allowing patients to skip the doctor’s office and receive care, wherever they are.
Galileo’s doctors are board-certified clinicians from the country’s leading medical schools, trained to deliver clinically excellent care to everyone. Galileo employs full-time doctors across primary care, specialty care, and mental health; with 30% of its clinical staff being fluent in both English and Spanish. Clinicians work together closely and coordinate their efforts, which allows for increased accuracy and the best clinical outcomes for patients.
The Galileo service currently operates 24/7 across all 50 states.
One of the fastest growing tech-enabled medical practices in the country, Galileo is designed to deliver high-quality, affordable care for everyone. Through an easy-to-use app, patients can receive on-demand, 24/7 virtual care care for most conditions, from the common cold and hair loss, to mental health and diabetes.
After downloading the app, patients are able to immediately connect with Galileo’s team of medical experts and get help, fast. Through the app, they can also receive prescriptions, order labs, or when needed, be referred to an in-network specialist. Care is delivered via chat, video, or audio, allowing patients to skip the doctor’s office and receive care, wherever they are.
Galileo’s doctors are board-certified clinicians from the country’s leading medical schools, trained to deliver clinically excellent care to everyone. Galileo employs full-time doctors across primary care, specialty care, and mental health; with 30% of its clinical staff being fluent in both English and Spanish. Clinicians work together closely and coordinate their efforts, which allows for increased accuracy and the best clinical outcomes for patients.
The Galileo service currently operates 24/7 across all 50 states.
Coordonnées de contact
Etats-Unis
- galileohealth.com
4,2
Bien
571 avis
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I got on the app to get a refill for my…
I got on the app to get a refill for my roesca. Well it was not as easy as I thought. I sent a message to let them know I needed a refill. They sent me several messages about other stuff I was on. I answered their questions. They sent me a form to fill for ance. I told them it wasn't ance but roseca. They said they would get back to me in a few hours. Well I heard nothing back. I sent a message and told them it had been over 12 and heard nothing from them. I explained what was going on. They sent me another form to fill out for ance. I told them I had already did the form. All they could do is apologize and say it was a glitch in the system. I understand about filling out forms for new doctors but they need to make sure that a person has filled out the form once. The only reason I am using them right now is because I dont have a primary doctor. Luckily I will see a new primary in June.
28 mars 2026
Avis spontané
Réponse de Galileo Medical
Hello there! Thank you so much for this feedback, we truly regret that our intake forms were tough to understand. We have those intake forms to ensure that doctors always collect the information necessary to treat you and ensure clinical appropriateness of the medication you requested, so we’re very disappointed that in this case they were a barrier to your care. We did notify you that the intake form titled “Acne” also serves to collect info about patients like you with rosacea and then sent you a second form for a more detailed workup, but we do want to apologize for not notifying you more clearly what information we’d need to treat you. Even a regular medication you’ve taken for a while requires some context when you are a new patient with our primary care practice. Please let us know in the app or at 888-613-4254 if there’s anything we can do for you while you wait to meet your new primary doctor in June! We will work to make sure that treatment is more straightforward to get in the future, and are so sorry again for the unnecessary confusion that we caused you.
Absolutely abysmal service
Absolutely abysmal service. I had a video visit on 03/04/2026 and completed lab tests on 03/09/2026. It is now 03/21/2026, and I am STILL waiting for responses to my questions. In fact, they just informed me that if I want a response, I need to schedule a new appointment. WHAT?! So, there is no follow-up support at all. This place is a joke and a waste of money.
21 mars 2026
Avis spontané
Réponse de Galileo Medical
Hello Abra, please accept our sincere apologies for the confusing and frustrating experience you endured with us last month. You're right, a week-plus wait to discuss your lab results is completely unacceptable, and we want you to know that after observing these elevated wait times we've made changes in our clinical workflows to ensure that our patients see their lab results faster and enjoy clearer communication around what their results mean. We answered your questions about your results in text form on 3/21, and also offered a video appointment as a courtesy to develop a care plan for you, but we regret that by then we had already lost your trust. We're so sorry that our follow-up protocols caused you so much distress and want to reassure you again that there will be no charge for the time our providers spent on 3/21. We wish you the best of health moving forward and wish to apologize one more time for the negative effect our delayed response had on you.
Will Use Galileo Again
Honestly, great experience. Was at work, knew I needed antibiotics for something I had going on. Looked on my insurance app to see who was in network. Found Galileo and requested a spot in line for virtual Urgent Care. They stayed in contact with me via messaging. When a provider was available, they connected via video and conducted virtual apt. Great provider, got my antibiotics sent to my pharmacy. 10/10
9 mars 2026
Réponse de Galileo Medical
So happy to hear you were able to get the treatment you need so smoothly, Stephanie! We're glad you felt your provider was great and we'll continue to be in touch for any other symptoms or concerns you might have.
Recent severe decline in responsiveness
I have used Galileo for over a year. I specifically renewed with my insurance to continue receiving Galileo services. However for the last couple of months response times have gone from 2 hours or so to 4 to 5 days. They have obviously expanded their patient base but have not added medical staff. I am planning on switching to an alternative insurance provider that provides Teladoc services because I cannot rely on Galileo any more. Sorely disappointed.
16 mars 2026
Avis spontané
Réponse de Galileo Medical
Hello San Son, and thank you for this feedback. We're disappointed as well to hear that you feel your care has declined. We're very concerned to hear you're facing waits of 4-5 days, since it's certainly not our intention or design to make you wait so long for a follow-up. Response times will always fluctuate with the acuity of your request and the number of patients seeking care, but our providers do have time for our patients and it's our responsibility to get you care in a timely manner. Please know that you can reach out in General Questions or give us a call 24/7 at 888-613-4254 and we'll get a provider to review your case as soon as possible. We're so sorry for the delay in care and the frustration we've caused you, and invite you to send a message to support@galileo.io with your account email so that we can take a look at your chart and review your care experience. We want to be as useful to you as we can while you're on your current insurance plan, and look forward to finding out why you saw such extended wait times.
It was a smooth and easy process
It was a smooth and easy process. The doctor was very helpful and knowledgeable.
6 mars 2026
Réponse de Galileo Medical
Good to hear that we're easy to access and able to help you, Hurd! Take care, and thanks for being our patient.
The experience with Galileo was a…
The experience with Galileo was a really good it was quick I didn't have any issues I really love the experience thank you for all that you do
9 mars 2026
Réponse de Galileo Medical
You're very welcome, and we're so pleased you were able to access care smoothly and quickly!
Excellent and prompt service without…
Excellent and prompt service without the hassle of having yo go to a doctor office.
10 mars 2026
Réponse de Galileo Medical
Thank you Nivea, we're proud to be your care team!
Réponse de Galileo Medical
We're glad we could help you skip the office visit! Thank you!
Compassionate Care & Quick Response Times
I met with NP Jenna Katzman through the app and she was absolutely incredible. Navigating doctors, insurance, and medication approvals can sometimes feel like you’re shouting into the void and no one is really hearing you. That was definitely not the case here.
Jenna truly listened, showed genuine care, and helped address the issue I was dealing with. The medication I needed required a prior authorization, and Jenna and her team were completely on top of it. I had several questions along the way, and they were extremely responsive both through the online portal and over the phone.
I’m incredibly grateful for the support and attention I received. I would absolutely recommend Jenna and the Galileo team to any family member or friend. 11/10 experience!!!
27 février 2026
Avis spontané
Réponse de Galileo Medical
This is so wonderful to hear, Alexandra! We certainly know that the prior authorization process can get complicated, so we're glad to advocate for you so you can get the treatment you need. And thank you so much for your kind words! Jenna was so happy to hear this, and we've also passed your gratitude along to our phone team. We want to make navigating your healthcare as easy as it possibly can be and it's nice to hear that your experience was a great one. We'll be here for you in the app and on the phone, and look forward to assisting you with anything else you need!
Réponse de Galileo Medical
We're happy to be there for you, Nakia, and we thank you for being our patient!
The Doctors are amazing
The Doctors are amazing, very personable people. I felt like they actually listened to me.
5 mars 2026
Réponse de Galileo Medical
That's the kind of visit our doctors strive to provide for you! Thank you for being our patient.
Talking only through portal is a little…
Talking only through portal is a little rough, be nice if you could call a person too!
2 mars 2026
Réponse de Galileo Medical
Hello! You can definitely call a person here at Galileo! Our 24/7 patient support number to talk things through and get immediate support is 888-613-4254. You can also speak with our clinicians over video or phone, so you're not limited to messages in the app. Please give that number a call, we're looking forward to speaking with you!
Réponse de Galileo Medical
We're thrilled that we could be a convenient option for your healthcare!
Réponse de Galileo Medical
Thank you, Tatiana, we’re here for you at your convenience!
It was a excellent experience!
1 mars 2026
Réponse de Galileo Medical
We're happy to care for you, thank you!
Réponse de Galileo Medical
Thank you! We're so happy your visit was easy and pleasant!
So the alleged nurse practitioner that…
So the alleged nurse practitioner that I saw did not listen to any of my concerns. She said that I should take some Tylenol. I have been self treating for 2 weeks and finally wanted to see someone. I asked to see another provider. She then had her nurse call me to tell me that there was going to be no Change to the care plan and she “stands by her diagnosis “ whatever that means . Saw another provider who listened and treated me respectfully. Danaysua Ramos was the absolute worst provider I have ever encountered. The care plan that she sent me included documentation that was not part of our conversation. She should be investigated
18 février 2026
Avis spontané
Réponse de Galileo Medical
Hi Don — we are so sorry that what should’ve been a straightforward visit became such a negative experience for you. We have certain guidelines about what and how we prescribe that are evidence-based and important to us as a practice, and therefore we are not always able to prescribe exactly what you ask for. Please accept our sincere apologies for our communication around this! We take clinical quality very seriously, so rest assured that we immediately raised your feedback about our provider to our clinical quality review panel, to investigate and find out how we can improve. At this time we’ve already gotten you a visit with another of our providers for a second opinion and updated your care plan, as well as had a clinical manager reach out and check in on your symptoms. We will continue to be in touch in the app if there is anything else that you feel will remedy this regrettable experience. We apologize to you one more time for the frustration and disappointment that initial visit caused you.
Right on time
Every time I need something they are right on time. I give them a 10 star.
6 février 2026
Réponse de Galileo Medical
Thank you, we're happy to be there for you!
The doctor was nice
The doctor was nice and was interested in my symptoms. I thought the diagnosis was short, i.e. more for treating symptoms than actually diagnosing the problem. I self tested neg for vid or flu. I appreciate the prescription for cough but the stuff ended up being contagious and my wife caught it. Like I say, Dr was nice but couldn't diagnose the problem over the internet.
8 février 2026
Réponse de Galileo Medical
Hello — so sorry we weren’t able to let you know that your cough was contagious, and that your wife got sick as a result. That’s such a disappointing outcome for you both, and there’s no reason any workup we provided on the app couldn’t communicate that information plus a clarifying diagnosis. I encourage you to send a message to support@galileo.io and ask for Charlotte so that we can find your case and determine what went wrong! I hope you both received treatment for your illness, and we’re here for any further guidance or follow-up care.
Dr. Tran
Dr. Tran was proactive in addressing my high blood pressure as well as offering primary care physician service(s).
9 février 2026
Réponse de Galileo Medical
Meltin, thank you for this feedback! Addressing concerns preventatively before they get a chance to really impact your health is something we care a lot about at Galileo. We'll pass this along to Dr. Tran!
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