Convenient and works for me, but not going to be good for everyone. You'll get a different doctor every time, so sometimes you may be answering similar questions for different people. But like I said,... Voir plus
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Lisez les avis des autres
The Nurse practitioner I met with was fantastic! She changed my medication to better suit my symptoms. I woke up this morning feeling 100% better. For this 1st time in weeks.
L'entreprise a répondu
I got a random text message claiming I had an outstanding bill in June of this year. I got one service in August of 2024. This was the first attempt to contact me about this. Nothing else via text... Voir plus
The Galileo Medical team is awesome!! I didn't feel rushed or talked over and the Dr. listened plus understood my issues and handled them accordingly. Also very courteous and compassionate. I would re... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Galileo Medical
Écrit par l'entreprise
Traditionally the healthcare system has been one-size-fits-some. Galileo was built to reimagine what modern healthcare should be from the ground up.
One of the fastest growing tech-enabled medical practices in the country, Galileo is designed to deliver high-quality, affordable care for everyone. Through an easy-to-use app, patients can receive on-demand, 24/7 virtual care care for most conditions, from the common cold and hair loss, to mental health and diabetes.
After downloading the app, patients are able to immediately connect with Galileo’s team of medical experts and get help, fast. Through the app, they can also receive prescriptions, order labs, or when needed, be referred to an in-network specialist. Care is delivered via chat, video, or audio, allowing patients to skip the doctor’s office and receive care, wherever they are.
Galileo’s doctors are board-certified clinicians from the country’s leading medical schools, trained to deliver clinically excellent care to everyone. Galileo employs full-time doctors across primary care, specialty care, and mental health; with 30% of its clinical staff being fluent in both English and Spanish. Clinicians work together closely and coordinate their efforts, which allows for increased accuracy and the best clinical outcomes for patients.
The Galileo service currently operates 24/7 across all 50 states.
One of the fastest growing tech-enabled medical practices in the country, Galileo is designed to deliver high-quality, affordable care for everyone. Through an easy-to-use app, patients can receive on-demand, 24/7 virtual care care for most conditions, from the common cold and hair loss, to mental health and diabetes.
After downloading the app, patients are able to immediately connect with Galileo’s team of medical experts and get help, fast. Through the app, they can also receive prescriptions, order labs, or when needed, be referred to an in-network specialist. Care is delivered via chat, video, or audio, allowing patients to skip the doctor’s office and receive care, wherever they are.
Galileo’s doctors are board-certified clinicians from the country’s leading medical schools, trained to deliver clinically excellent care to everyone. Galileo employs full-time doctors across primary care, specialty care, and mental health; with 30% of its clinical staff being fluent in both English and Spanish. Clinicians work together closely and coordinate their efforts, which allows for increased accuracy and the best clinical outcomes for patients.
The Galileo service currently operates 24/7 across all 50 states.
Coordonnées de contact
Etats-Unis
- galileohealth.com
4,2
Bien
571 avis
Demande des avis aux clients
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A répondu à 77 % de ses avis négatifs
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Réponse de Galileo Medical
Thank you, Alexis! We're happy we can be a convenient option for great care for you!
Fast and friendly service
My Wife had an infection and was given anti-biotics. She had this same thing several times, so it was a known issue. She was able to talk with a Dr. in just a few minutes, rather than waiting days to see her regular Doctor. Very friendly guy and courteous.
9 février 2026
Réponse de Galileo Medical
Glad to help, Curt! Hope your wife is feeling better, and please do let her know to get in touch if there's anything else we can do for her.
Great Care
Great, caring providers, full primary and urgent care services covered by insurance. Difficult to find local primary care, I'm very happy with Galileo!
7 février 2026
Réponse de Galileo Medical
Thank you, knowing that you received great care in an area where PCPs can be inaccessible makes us happy providers! Glad we can help.
Dr review
Dr was very attentive and addressed all my concerns her name was Kristen Palleo. The only issue I had was late response on follow up questions through chat
4 février 2026
Réponse de Galileo Medical
Great to hear that Kristen provided attentive care! We definitely hear you on the post-visit follow-up questions, we're working on making those responses faster for you. Thank you for being our patient!
Réponse de Galileo Medical
Thank you, we're happy to care for you!
Réponse de Galileo Medical
So glad to hear it, Jerry, and so glad you're our patient. We hope your experience is good every time you see us!
GETTING IT DONE
I was able to get stop gab meds for a few days when there was an issue with delivery system my insurance demands. I spoke with a doctor quickly and he was able to help me manage some current consistent anxiety I am having. I was able to do this while at work and it was seamless.
2 février 2026
Réponse de Galileo Medical
We're so glad to hear we could help with that issue and get you those medications in time, Lorriana! We hope you're feeling like your anxiety is better under control, and we're here for you whenever you need our help!
Quick Service
Quick Service
Cordial HCP
On-Time Appointment
Straight to the point service
Thank you!
5 février 2026
Réponse de Galileo Medical
You're very welcome! It's a pleasure to bring you medical care quickly and kindly. Thank you for being our patient!
Should've used this method before
My doctor was very understanding and I felt good just by knowing that she was able understand how I felt and my thoughts
3 février 2026
Réponse de Galileo Medical
Octavio, we're so glad to hear that you felt thoroughly understood, and that your introduction to this method was a great one. Thank you for being our patient!
Very convenient and credible service
Very convenient and credible service, will definitely use them again!
3 février 2026
Réponse de Galileo Medical
Thank you so much, and we look forward to the opportunity to continue caring for you!
It was a pleasant first experience!
3 février 2026
Réponse de Galileo Medical
Wonderful to hear, PG, thank you and welcome! We hope to make every visit you have just as pleasant!
Video chat was on time
Video chat was on time, conscise and informative. We spoke about my issues, provider listened, we came up with a treatment plan and time for follow up. All while in my pajamas. What not to love!
2 février 2026
Réponse de Galileo Medical
What indeed! Thank you, John, we're grateful to have you as a patient. It's great to hear that our care is helpful and thoughtful -- and literally meets you where you are!
The entire staff is caring/kind/professional and attentive
Entire staff is a joy to work with!
2 février 2026
Réponse de Galileo Medical
We just love to hear that joy is a part of your healthcare here — and we think our staff is great too! Thank you so much!
Extremely slow response, with little emphasis on patient-centered care.
Extremely slow response, with little/no emphasis on patient-centered care.
29 janvier 2026
Avis spontané
Réponse de Galileo Medical
Hello Mohammad, thank you for giving us this feedback! As part of our commitment to giving you the best of care, we do have to have a visit with you in order to prescribe medication, which does slow things down a little. But that definitely doesn’t mean we can’t do more to meet your expectations in the meantime. We do sincerely strive to put the patient at the center of our care, and are disappointed in ourselves to hear that you did not feel understood or trusted. We’ve reached out to you in the app already to learn more about how we can better care for and support you. Please accept our apologies for your experience with us so far, and know that we want to work with you to fix it! Our patient support team and our providers are here to listen and help.
Efficiency and care.
1 février 2026
Réponse de Galileo Medical
We're so happy you've found our virtual care quick and beneficial! Thank you!
Absolute scam
Absolute scam. Paid $109 for a single visit waited a week to speak to a doctor then at that that time sent a message saying consultation ended due to an inactive membership. Will not get back to me whatsoever. Absolute money grab Do Not Use!!
17 janvier 2026
Avis spontané
Réponse de Galileo Medical
Hi Justin,
So sorry to hear about how long you've waited. This one's on us. It sounds like a couple of things in our usual scheduling flow went wrong, and that resulted in a unusually poor experience for you. We're sorry that our responses since then haven't been helpful to you either. We truly missed our chance to investigate and fix things much earlier on. Please know that we've reached out in the app to go into more detail, apologize again, and confirm that you've been fully refunded. We'll be following up there if there's anything else we can do to make this up to you!
Excellent, Timely Care - Highly Recommend!
While traveling I had an extremely painful medical condition occur during the New Year’s weekend. Everything local was closed. I found Galileo via google, thank goodness!
By the next day I had an appointment followed by a prescription for the antibiotics I desperately needed. I have been on the mend since.
I could not be happier with my entire Galileo experience. I am beyond grateful for their expertise and excellent care.
2 janvier 2026
Réponse de Galileo Medical
Hello Joani!
Thank you for sharing this, we’re so grateful we could be there for you at a time when you were in pain and your options were limited! It’s wonderful that you’re feeling better, and we do hope your recovery has been speedy. Welcome to Galileo, and looking forward to continuing your care!
Thank you for your kind words, Jessica, we’re so happy to hear that our model suits you and our service is satisfactory! And so sorry that you aren’t able to stick with the same doctor every time you reach out to us. Our doctors all work collaboratively to increase availability for you. Since we match you with providers licensed in your state and credentialed with your insurance, it’s possible that you’ll see that doctor again! Tap the “g” icon next to a message in any of your cases to see who’s on your care team. Thank you for being our patient!
More money, less reliable
I have been using Galileo for years. So I’ve seen how the service has changed. There have been several times that I wrote a bad review but then got good service from them so I took it down. At this point it’s just too hit or miss for me.
This started out as an affordable texting service. It was great to get quick medical help or if you didn’t have health insurance. Fast-forward years later and the service has gone up in price by a lot. But somehow it’s become less reliable.
I think the final straw for me was right before Christmas. They used to send reminders about refills and that seems to have stopped. I reached out to them for a refill a few days before Christmas. And they never got back to me. I would follow up by texting again only for support to write me and tell me that I’m in a queue. I thought I had given myself enough time to get a refill before Christmas because I knew the pharmacy would be closed and I would end up out of thyroid medication. I ended up having to pay another teledoctor service who was able to immediately help me. They eventually contacted me a day or two after Christmas. Had it not been for the other teledoctor I would’ve been without thyroid medication for 2-3 days.
I have decided that it is time for me to use a primary doctor again. I just don’t like the changes and I feel like the service is getting more expensive but less reliable. The new thing is to randomly send you a link to join a video that you never scheduled. This could be while you’re working. This could be while you’re out walking the dog. This could be while you’re sitting in a movie theater. My point is how do you randomly invite somebody to a video message? You don’t know what they’re doing at the time. Then it does give you the option to schedule if that time doesn’t work, which just delays even further. It seems to me that they need to figure out what they want their service to be. Either you wanna be a texting service or you want people to schedule appointments with you. This current system does not work for me.
I have a year membership and I went to cancel it, but the cancel button does not work in the app. So I sent an email to support and I also asked for help canceling in the general chat. It’s been about 18 hours and no one has responded to me. The only reason I’m giving two stars is because sometimes they are reliable. But I just can’t do sometimes.
6 janvier 2026
Avis spontané
Réponse de Galileo Medical
Hi Melody,
Thank you for writing this — we’re always interested in hearing the thoughts of someone who’s been with our practice for a while. Before anything else, please accept our sincere apologies for the wait times you and our other patients faced this holiday season. Waiting a couple of days to be addressed and heard is unacceptable, it’s disappointing, and we’ve been working hard through the past couple weeks to ensure that every patient gets an answer and a solution to their needs as soon as possible. We deeply regret that you had to spend an important holiday stressed, looking for solutions, and without a necessary medication.
We’re sad to hear your concerns about our system as well. Our refill reminders are indeed still in place, and as before, they take into account how much medication you report having on hand at the time of your last visit with us, so it looks like your refill reminder this time was scheduled to be sent farther out than expected. You also bring up a great point about on-demand vs. scheduled visits. We consider the video visit the gold standard of care and we want to give patients both the option for care as soon as a doctor is available, or at scheduled time of their choice, to suit different needs. We’ve offered both options for a while, but if wait times are high, we can certainly see how on-demand feels more like an imposition than the convenience we intend.
In this case neither approach was helpful to you, and we’re sorry. We’re continuing to think of ways to provide quality, accessible care, and this feedback will help us. We wish you the best of health moving forward in your care journey. At this time your membership has been successfully canceled with us, but if we can assist with your transition of care to another provider at all, please let us know. You can still message in General Questions at any time, or call 888-613-4254, and we’ll make sure that your ask does not go unanswered! Have a healthy and safe 2026!
It was very easy,profesdoonal
It was very easy,profesdoonal, and was a lot better than sitting at an urgent care for hours.
2 janvier 2026
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