Gamersathart Avis 

258
•
TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy to buy on there website and really fast shipping/delivery just an all around great experience. received my order in perfect condition and also received a lovely card saying thanking me for my pur... Voir plus

Noté 5 sur 5 étoiles

Pre ordered my son’s Digimon box from here . It came today . Very easy transaction . Was kept up to date with the order . Fantastic service would recommend.

Noté 5 sur 5 étoiles

Had a really good experience ordering from here. Will definitely use again. Order was sent promptly and packaged well. Appreciated the handwritten note as well. They have a good pricing structure and... Voir plus

Noté 5 sur 5 étoiles

Communication was great, dispatch and delivery was extremely quick, the items where well packaged which was great as I had mentioned I wanted them for a sealed collection, and the price was awesome.... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

258 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(258)

65 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Love'em

Great at many things but the 2 things that I like best is (1) Their preorder system.
(2) Social engagement
Love'em

5 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Terrible Attitude from Peter

Their customer service, in particular, Peter, is appalling.
I inadvertently ordered an incorrect item (don't really know these products, it was intended as a gift).
I notified them within five minutes to cancel. This was ignored and they processed and dispatched anyway.
I then got lengthy emails from the incredibly rude Peter, who was accusing me of using bots to make purchases (I have no idea how to do so), and basically got told off by him like I was done kind of child.
I was then told I'd have to pay additional fees plus postage as apparently it costs them to reply to an email.
Their attitude toward cancellations is disgusting.

2 mars 2026
Avis spontané
Logo de Gamersathart

Réponse de Gamersathart

Thank you for your review - it's helpful for people to know that we take the current issues around people ordering, then rapidly cancelling orders, for certain card games seriously.

As we shared in our emails, this is because we have bank charges twice - once when you buy, once when we refund. For almost every item in our webstore this isn't an issue. But for Pokemon, and select other card games, this can run into hundreds of pounds per month.

As we shared in the emails, this isn't just because of bots, but people not taking due care and attention when ordering.

We do have warnings, like this one, right next to the button when ordering an Ascended Heroes ETB:

PLEASE NOTE: If you cancel this item after we have charged your card, you will incur a 5% fee to cover bank charges. This is due to a very large number of customers asking for refunds on Pokemon products. For preorder products, you can cancel your preorder just by logging into your account if you change your mind before we charge you (about 7 days before release).

I would note that the 5% fee is to cover bank charges, and we don't add any extra administrative charges.

For any onlookers, it's important we share honestly that if you are a customer acting in good faith, we're delighted you're ordering with us. However we are not ashamed of taking action against people who do not use the site appropriately and seek to gain an unfair advantage when buying Pokemon.

Noté 5 sur 5 étoiles

Highly recommended

Accessory sets arrived in perfect condition. Well packed with packing peanuts. Incredibly fast shipping!
Thank you to Peter and Jeni :)

7 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Small Business

Ordered two Dragon Shield Landfall Series sleeves and they arrived the next day. Not only were they cheaper than the previous ones I had purchased from another store, they were packed immaculately, and the free next day delivery on orders above £20 really surprised me. Definitely ordering all of my future MTG items from this fantastic small business!

31 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Proper Shop, Proper Morals, Proper Understanding

A complete misunderstanding on my part when placing an order. Peter, who I’m assuming is the manager, sorted it out brilliantly and aired his frustrations in an ordered and well versed manner.

Clearly a well ran store that places true hobby enthusiasts at the core of its values and in a world of scalpers and fraudsters - stores like these need protecting and supporting.

All the best! I’ll read product descriptions with increased comprehension in future and if I have any questions, send an email in advance.

21 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer care

Reached out to them via email, had a conversation and made my purchase. Package was shipped the next day, received it the day after. Free delivery yet item was carefully (and responsibly) packaged, and even included a small free gift. These guys are great!

21 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

I would buy again

I have ordered a Riftbound booster box and the order came very quickly and in excellent condition. I would recommend. Thanks Peter and Jeni.

22 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

I found them purely by accident...

I found them purely by accident via searching online for Digimon Card Game booster boxes - I'm so glad I did! Their prices are highly competitive and fair, with free shipping for orders over £20 - which is sent NEXT DAY if ordered before 3pm! They also arrived very well packaged, so they arrived all safe! I'm SO happy with the customer experience with Gamers@Heart (if I were local to me, I would pop into the store!) and I hope to purchase all my future Digimon Card Game packs with them! - Thank you so much!

14 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing shop

Had exactly what I was looking for and at the best price I could find online. Quickly shipped and great communication. Will definitely be returning to them in future. Very impressed.

22 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Ordered a few games from here

Ordered a few games from here, always prompt and reliable. They do ALL compostable packaging. Often joint cheapest on internet. Real actual human shop. Best positive was small glitch recently, sorted it super fast no bother.

14 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

An amazing hiding gem for all TCG fans

An amazing hiding gem for all TCG fans, I popped into their store, and was met with above and beyond customer service, very well priced, great condition and verity of products, a genuine shop for the people!!
This type of customer service goes a long long way, please keep up what you do, and I'll be back, thank you so much for your great, and polite customer service!!

13 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service

I found the business via a Google search as was looking for a couple of Warhammer items that were virtually sold out so have to admit I was sceptical they were actually in stock - lots of websites these days say they have stuff but then it turns out they’re ordering on demand and then cancel because stuff is sold out completely.

I messaged them and got a reply later in the day that the items were actually instock , and I was surprised to see free postage as well on my order given the small amount.

Items arrived on Tuesday having ordered Saturday and were well packed 👍

25 novembre 2025
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus