Gamesir Avis 347

Bought the Cyclone 2 controller and it worked great… until it didn’t.

After a short break from gaming, it completely stopped connecting to my PC or dongle. No warning, no reason.

I contacted GameSir support and initially got a quick response with troubleshooting steps. I spent hours trying everything they suggested, but nothing fixed the issue. The controller wouldn’t connect in Xinput/Xbox mode at all.

I followed up on 19th March with photos and videos. No reply. Sent another email a week later. Still nothing.

At that point, I contacted Amazon, explained everything, and they issued a full refund straight away.

End result: faulty product and support that disappeared when it mattered.

I wouldn’t recommend GameSir based on this experience. A quick look on Reddit shows others dealing with similar issues too.

Ordered a G7 ZZZ edition controller, unfortunately upon arrival it had an issue with the left trigger. After contacting support they very quickly sent me a replacement without having to send back the faulty one which I eventually managed to somewhat repair myself. By far the best customer support I've had to interact with, they were fast, pleasant, helpful and didn't unnecessarily question me beyond some basic proof of the malfunction.

P.S.
The controller itself is sweet, way better latency and input feel than my original xbox one controller. It seems durable for now and if you have some basic skill and tools it is actually quite repairable.

The controllers are amazing and so much better in every way compared to the Xbox elite controllers that fall apart and get stick drift in less than a week. Also their customer service is amazing, I had a problem with the hair trigger stopper and they sent me a full replacement with no returns or fees! Will only be using gamesir controllers from now on.

I had issues with my G7 pro controller. I tried the self help and ended up contacting customer services. After providing them with a video of the fault and proof of purchase they sent a new controller straight out no questions asked. Customer services replied promptly with clear, detailed and in a friendly way. I can not fault the customer service I recieved

They did nothing to help at all. When I showed a video that my controller stopped functioning after a forced firmware update, they just ghosted.

I informed Amazon of a problem with my controller. I was advised of a few things to try to fix the problem but when these things were ineffective GameSir promptly sent a replacement. Very pleased

They stand behind their product and support is responsive.

Good support, fast service , Good products 💯❤️

Atendimento perfeito! Resolveu meu problema tranquilamente e até que rápido!!

I bought the G7 Pro ZZZ Editon from Amazon and was extremely pleased with it. Worked right out of the box on XBox. After 1 month the left TMR stick button (L3) stopped working. I contacted their Discord and showed a video of it which took 5 minutes, 2 days later a brand new one arrived.

Their customer support is top tear and the Gamesir Soul Discord User is extremely helpful. He noticed it was a defect right away and processed a new one right away. Gamesir is 100% a top tier company. Iv now ordered the Aimlabs 8K controller for my PC as I fully trust their controllers and them as a company. Easy to deal with and top tire customer service.

Love their xbox stuff!
I have hand dexterity issues and these controllers help me keep a decent k/d.
Any issue is sorted quuck as well.
Love GameSir G7HE !

This company sucks and their scam artists. I just received my controller. The g seven pro eight days ago.The charging dock does not work and it's supposed to be wireless, it does not work at all. I've gone through so many loops, just to get in contact with people. And they keep sending me here and there and having me send multiple videos when I've requested a refund more than 20 times already. They will not give me my money back. And when I go to the customers support and talk to the live chat and I tell them what's going on, they block me every time, especially when I bring up legal matters. And bringing them to court and suing them do not trust this company that controllers suck. I will be taking legal action.And I will be suing this company.Thank you so much

The left trigger stop starting to slip off during gameplay on my g7 Pro and eventually stopped working entirely. I sent gamesir a video of the issue and they sent me a new controller out straight away. As they have the best controllers also having amazing customer support makes it even better

Excellent Support & Professional Services
I had a hardware issue with my controller (D-pad sticking), and the GameSir support team was very professional. They guided me through the testing process and quickly approved a replacement. I even requested a different color (Black), and they were kind enough to fulfill my request. Great communication and fast solution. Thank you, GameSir!

Abdullah Mohammed

GameSir has one of the best warranties than any other controller, put some respect on their name they genuinely have a better service than most companies

Recently bought a few controllers from Gamesir, two Kaleid K1 and 1 Kaleid Flux, two for us at home and the other as a gift to my godson, each one of this models came with a Xbox Game Pass Ultimate card, the problem I had was that i shelved the boxes for a few months after the aquisition and when wanted to redeem the codes, codes weren´t good anymore, i contact the Gamesir´s support by mail, explained the case, sent them some purchase proof and pictures, and, in a couple of days they fixed the problems; updating my codes, so now i can enjoy a few more games with this beautiful and great controllers, thanks Gamesir, very much satisfied and it is a pleasure to recommend you guys for everyone,

Good product that last in time. I have an old phone cmamp controller working like a charm even if our phone are getting to big for it. And the stick they are pushing right now on the market won't get drift before millions of hours.
Can't wait to see what you bring to market next thoses racing wheel and wheel controller look exciting.

Very friendly developer, and super service! Excited for more products. The Cyclone 2 is the best controller I've ever used, and responds well even with my nerve damage and issues with controllers. Very happy and will recommend to anyone!

Friendly developer, exciting product

I had an issue with my GameSir G7 Pro where the left trigger was ghosting and registering input even when I wasn’t pressing it. I reached out to support and they walked me through troubleshooting steps like recalibration and firmware checks. When that didn’t fix the problem, they quickly moved forward with a replacement. The support process was smooth, and they stayed responsive throughout the whole thing. Really appreciate the help from GameSir Zayn for making the process easy. Solid customer service and they stand behind their products.