Garden Trends Avis 9 338

Great stainless steel countertop which was delivered quickly, on time and very well packaged. I would recommend this company

Great garden set, very well packaged.

Delivery was well arranged and the driver very helpful in getting the boxes to our awkward drive.

I recently ordered an Alexander Rose parasol from Garden Trends. Unfortunately there were some issues with delivery which resulted in some parts being missing. After speaking with customer services, they promptly resolved the problem and offered a discount to compensate for my inconvenience.

I always judge a company not by whether I have a problem, but on their actions if I do. Garden Trends were excellent in their response and I would not hesitate in using them again.

Order number #251652# Bought a mattress topper over two weeks ago, have tried emailing them and still no response from them.

We’ve recently bought two items from Garden Trends, an egg chair and patio set. Minor delivery issues with the patio set (with the courier, not Garden Trends at all), but I was so impressed with the office staff who took complete ownership and sorted it out perfectly. The furniture itself is top quality, arrived well packaged and in perfect condition, easy to assemble and exactly what we were looking for. Our ‘go to’ company for garden furniture going forward!

I have tried several times to talk to them about my oder #241672. Ordering on website is very confusing. Somehow two benches were ordered. Tried to cancel one of the benches to no avail. Now I have two benches Tried to email them about returns no response. Order was delayed a few times. This is no way to run a business. Diane Berger

Very pleased with the delivery and the quality of the packaging. However fixing of the units together was rather vague and confusing
Sink arrived dent - i have a photo to share - so that was very disappointing

Bought several pieces off them and the last one is the most frustrating. Sent a Kamado charcoal BBQ out with no instruction manual, no idea how to build it and no idea how to use it. Long story short I was sent out a single page instruction manual for an expensive oven that doesn't even match what I have. I ordered the BBQ last year (about July) it was out of stock so didn't turn up until December, I still haven't used it...it doesn't make sense, iv either set it up wrong or it's been built wrong, as I don't have any instructions to guide me I'm reluctant to use it. Before you say go online, go on YouTube, iv done this and can't see the same BBQ as iv bought being set up or used. Contacted Garden Trends last year and the lady sent me all she had, which was not a lot.

Typical, it has been delivered but to someone else. Ordered a mattress topper at the start of March, now into April it hasn’t shown up but states it’s been delivered. So I have emailed and hoping this can be fixed but hopefully not with another 4/5 week delivery time.

You should consider changing your delivery company as they do not give any information about where it has been delivered or who delivered it and they are also stating that it needs to be sorted out with you guys and the delivery team so I can’t even rectify this myself?

NOT HAPPY.

Edit*: the trustpilot review was requested for review on my part as they say it wasn’t their product, more than happy to provide receipts and proof it was bought from yourselves if you could kindly respond to the emails I have sent you which already has a photo of my purchase from yourself and the delivery note from your delivery company..
Seems like they just don’t like taking responsibility for their bad reviews, lack of care and responsibility taken. I had paid for delivery insurance on it as I knew it was coming from afar but it’s now run out, so perhaps that’s now going to be the excuse they will use.

Garden Trends, please step up and do the right thing. I will keep updating my reviews as it goes on and eventually will get my money back through the bank if it doesn’t get fixed.

I have the proof it has come from you guys so not sure why you are still denying it? Please drop me an email so I can contact you with the relevant photos of the product I’ve purchased off you.

Delivered very quickly and in good condition. Looks fearsome and I can't wait to try it out.

Delivery driver very helpful, pleasant guy.

Great quality and delivered fast

Slight hiccup with my delivery after it arrived phoned garden trends regarding the problem they kept me informed with any updates when they happend can't thank them enough for the professional service we received from garden trends looking forward to using my new garden furniture

I ordered battery powered blower, after "fianally" arriving, the unit doesn't function, I've tried reaching out multiple times, still no response, I'll blame myself, should have looked at there reviews before placing the order, I'll know better next time, guess I'm just out $105.00!!

Very pleased with the style and quality of my new Gardentrends garden furniture.

Quick delivery. Quality product.

Sofa set online advertised as ‘beige’ and photographed as such. Arrived dark grey and the company are refusing to admit the fault.

Arrived on time and communication was also very good.