This company, if your have something wrong with it they will ship you another helmet but it will come from China. I order a helmet and came defected so they send another one and it also was defected.... Voir plus
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Ordered the carbon R7 in forged carbon with the purple visor and accents. Spent $300, waited about 3 weeks and i finally got it yesterday. The helmet that showed up wasn’t even close to the one that I... Voir plus
Bought one of the r7 helmets and it did an amazing job when I wrecked. Ive wrecked wearing other helmets and my head definitely felt it. Wrecking with the r7 helmet I felt perfectly fine when it came... Voir plus
I contacted the company which has no live CS agents for phone calls and via email, followed the instructions that were provided multiple times and sent multiple photos. The company will not replace... Voir plus
3,1
Moyen
49 avis
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A répondu à 28 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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One of the worst customer experience…
**UPDATED 5/15/25
**READ ALL THE WAY THROUGH**
One of the worst customer experience I’ve had it took a month to get it. I thought it was coming out of New York when I got it I ordered an extra extra large adult helmet. I received a child’s helmet. BEWARE OF THEIR 30 DAY RETURN POLICY!!! You will have to send it to China and the cost is about $600 for one helmet. Ridiculous..
** update they say they will give me my money back or a new helmet however, they already had me mail my helmet back to them, which cost me $104 to do via US Postal Service.
**UPDATE 5/15/25
So I kept getting emails back from these folks saying I had a dispute on my credit card. They said I have to stop the dispute before they can issue me the money I sent them numerous times that I’d stop the dispute. Well they wanted me to stop the dispute so now they don’t have to refund me any money at all. And I can’t issue another dispute on it through my bank so now I’m out the helmet I’m about $108 and I’m out $170.00 for a kids helmet..
**. BIG WARNING**. THESE PEOPLE ARE CROOKED**. I was informed by my bank that I do not have to stop the dispute for them to issue me the money as they lied and said I did.
2 avril 2025
Avis spontané
Réponse de Gear Rider
We’re very sorry for the delay and that you received the wrong helmet size. That’s not the experience we want for our customers, and we completely understand your frustration—especially around the return process.
We’re happy to offer you a full refund or a replacement helmet at no additional cost. Please contact us at support@gear-rider.com and we’ll take care of this immediately.
Thank you for sharing your experience. We’re committed to making this right.
Sincerely,
The Gear Rider Team
OFFSHORE JUNK
NO EVIDENCE OF PASSING US DEPARTMENT OF TRANSPORTATION CERTIFICATION JUNK! (satisfied with THAT wording?)
ELECTRONICS ARE OBSOLETE - READ THE DESCRIPTION VERY CAREFULLY - THEIR STUFF IS 10 YEARS OLD
....AND....
SHIPS FROM NEW YORK, BUT HAS TO BE RETURNED TO CHINA !!!!
1 février 2025
Avis spontané
Réponse de Gear Rider
We’re sorry to hear that you’re disappointed with your experience, and we appreciate you taking the time to share your feedback.
While we understand your concerns, we want to clarify that all of our products are designed to meet current safety and functionality standards. We do our best to provide accurate and detailed descriptions on each product page, and we’re always working to improve both our technology and transparency.
Regarding shipping and returns, while many of our items are stocked in U.S. warehouses (including New York), some returns may be directed to our main warehouse overseas. That said, we never want customers to feel stuck—we’re happy to offer a refund or replacement if the product doesn’t meet expectations.
Please feel free to contact us at support@gear-rider.com so we can assist you directly and resolve this to your satisfaction.
Sincerely,
The Gear Rider Team
You don't receive everything that's…
You don't receive everything that's supposed to come with it I ordered a helmet with times 2 Bluetooth earpieces they sent one and said it was a misunderstanding
24 février 2025
Avis spontané
Réponse de Gear Rider
Thanks for your feedback, and we're sorry for any confusion regarding your order.
To clarify, the helmet you ordered includes one Bluetooth intercom headset with the capability to connect with 2-3 riders—not two separate headsets. This is stated in the product description, but we understand how it could have been misinterpreted, and we’re always working to make our listings clearer.
If you still feel something is missing or would like to explore additional accessories, please reach out to us at support@gear-rider.com. We’re happy to help and ensure you’re fully satisfied with your purchase.
Sincerely,
The Gear Rider Team
The Helmet I received was flawless
The Helmet I received was flawless
Bluetooth worked as it should. Fit and Finish latches all worked as they should
19 août 2024
Avis spontané
I have ordered many items from this…
I have ordered many items from this company they are amazing I had a headset that wasn’t working properly and they replaced it I definitely tell my friends every time to check them out.
25 août 2024
Avis spontané
I purchased the R3 Modular Helmet with…
I purchased the R3 Modular Helmet with Bluetooth. I was surprised to find it was being shipped from China. The tracking info was accurate and shipping was transferred to USPS once in the US. I received the helmet in about 2.5 weeks. The helmet is fantastic. STYLE, FIT, and quality are compatible to helmets twice or three times the price. Due to direct from China I think. I highly recomend this Helmet. Oh, the helmet has no mic.
23 août 2024
Avis spontané
This company is Unsafe.
They claim to sell equipment fit for motorcyclists, but do not actually sell motorcycle equipment.
This company is a fraud.
If you wear this helmet, you will likely suffer a much worse head injury vs simply purchasing a helmet from a trusted, reliable manufacturer of equipment for motorcycling on public roads.
This equipment is not safe for use for human beings who wish to protect their heads from injury while on any type of motorized vehicle.
On top of that, I told them this was hot garbage and didn't even charge when I plugged it in. and then they had the nerve to waste my time instead of simply initiating a refund.
I'll happily mail their hot garbage back to them, at my own expense -- otherwise it will go in the dump, as this is not safe to gift to anyone.
The helmet ..supposedly.. had speakers built in. But those are junk too.
Overall, 0/10. You are putting your life at risk by doing business with this company.
I gave them an opportunity to stop wasting my time, and they did not take me up on this offer.
26 juillet 2024
Avis spontané
Réponse de Gear Rider
Thank you for bringing this to our attention. We're genuinely sorry to hear about your experience and take these concerns very seriously. Our top priority is the safety and satisfaction of our customers, and we deeply regret that our product did not meet your expectations.
Regarding the safety of our equipment, we assure you that all our products go through rigorous testing and meet the required safety standards. However, if you believe the helmet you received is faulty or unsafe, we want to address this immediately. We encourage you to contact our customer service team so that we can investigate the matter thoroughly and ensure no other customers are affected.
We apologize for any inconvenience caused during your refund process. Your time is valuable, and we strive to resolve issues quickly and effectively. We would like to offer you a full refund and cover the return shipping costs. Please reach out to us directly so we can arrange this for you.
Customer feedback is vital in helping us improve, and we would like to make this right. We hope you give us another chance to provide you with the level of service and quality that our customers expect.
Thank you for your understanding.
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