Gear Tech Avis 1 132

Brought Christmas lights, didn't receive what I ordered and even those didn't work. Customer service started off ok then stopped. I'm guessing this is one guy sat in his bedroom importing cr@p from China rather than an actual company. Wish I'd checked the reviews first.

Handwarmers were a gift for my daughter, at least one of them had a poor battery life (approx 1 hour). We contacted GearTech to request a replacement

Contacted tech support to request an exchange/ replacement. The email response was quick (great). I explained the situation and sent a photo of the product as requested along with the order info verifying our purchase. They then went on to request a video of the product and it’s problem. I asked- how do you send a video of a handwarmer with a poor battery life? The emails felt automated and farcical, with not actual desire to help to customer or support the products they sell.
I was then informed that they would exchange the product, but this required a minimum of £30 for shipment and 30 days - more than the value of the handwarmer! Alternatively they would offer us a partial refund of 15%- I am digusted.
Unhelpful tech support team who actively do not want to engage with the customer or help.

Since they do not support their product or give “two figs about fixing their product or helping a customer; I wish their team a constipated Christmas, and hope your cat / child / drunk uncle are sick under the Christmas tree.

Very poor quality, cheap plastic components ,not worth the money. "Ships in 4-5 days" !!! Rubbish, make it weeks.

AVOID, I paid over £50 for a rc helicopter and received a battered parcel worth about £10, avoid like plague they will not help refund or respond either

Dreadful company.. Wish I'd read these reviews before ordering. If I could give a 0 for them I would... the quality is awful, did not match image. When tried to return despite saying easy hassle free returns and stating customer satisfaction guaranteed it was nothing of the sort. They refused to refund. Absolutely appalling company. Stay well clear

Absolute nightmare of a company. Apparently they don't accept any returns even if something doesn't fit.
Heated gilet sent out with no battery.

I posted on hear earlier this month about the absolute rubbish robotic vacuum which I bought at 59.99£ (reduced price) and received a 6.99 vacuum which I found priced on internet for same make and model… I am so happy to say I took the scammers on via PayPal and won my case getting notification this morning that I was receiving a refund!!!! Iam so happy … so if you are able … fight them through your payment process honestly the feeling is euphoric!

Fantastic service .. prompt and extremely helpful.
Thank you to Joaquin who went above and beyond 5*

Wish I had checked here before ordering! I ordered a GPS Cat Tracker - what arrived is a Bluetooth anti-lost device (basically an air tag). Customer service have said GPS and Bluetooth are the same thing and it states it is Bluetooth on their website, which it 100% does not. AVOID

I'd like to sincerely thank Joaquín N, Customer Support Agent at Gear Tech UK, for quick and helpful assistance.
Joaquín N quickly resolved my issue, and after a quick reply, I received the products I ordered (order number GT52189).
Thank you and best regards.
Piotr

If I could give them below zero, I would. I ordered an 8 TB SSD hard drive, waited 2 weeks for it to be delivered, and when it arrived, I thought what a well-made unit in black aluminium, until I tested it with ValiDrive, it's a free storage tester; the declared drive size was 8.39TB, the actual size was 43.8 GB. Buyers beware, I did get my money back via PayPal. It amounts to being fraudulent. This company need to be closed down

Selling crap. Do not order or fall for any reviews on their site as I did. Order was awful and not as described.

gear tech are a scam company ,what ever you do dont pay any thing from them . i purchase ear aids and they sent me some ear pads
asked for my money back but was told that they where a new type of earing aids
10 weeks i have waited for my money back and they have offerd me 30% discount they are not base in uk
what ever you do dont buy anything from the they are scammers

Came here to write a lengthy negative review but after reading others I won't waste my time, as my complaint is all covered in the existing reviews! Avoid Gear Tech like the plague. All the info you need has already been posted here.

Item arrived after a few weeks, but didn’t work. I contacted them straight away and got a quick reply. They asked for proof it didn’t work, so I sent photos and videos. Did not get a reply, have been trying to get a refund for weeks now. I wonder if the products come directly from China because it took a while to arrive, and the instructions were all in Chinese. If I wanted to buy junk I would have ordered direct from a Chinese app.

Be very careful. Online adverts strongly lead to the idea of a UK supplier. The money went to Argentina and the goods come directly from China. The goods didn't work but Gear Tech support will spend hours avoiding sending a return/refund option and even if you got one they will have to pay more than the goods are worth to actually return them to China. I have no idea whether sending them to China at your own expense would ever generate a refund but I suspect it wouldn't. This is not a scam, the goods exist, but the goods are cheap Chinese rubbish and you really should avoid the annoyance that I, and most of the reviewers, have had to go through. I have the wonderful Amex supporting me and the payment will be recovered but not everyone will be so lucky.

Avoid this company like the plague. They are advertising goods that are then sourced from Ali express at a fraction of the cost. Half my order was missing when it finally arrived after 3 weeks. There must be some law about mis-advertising and mis-leading to stop this company from trading.
Absolutely shocked they can get away with this, had to give 1 star but would definitely be on the minus scale if it was possible

This is not a UK based company and the item I received was cheaply made and poor quality. The website sites that you can return the item with ease, this is not true. I have had to open a dispute with PayPal to gain a return address to get a refund. The company eventually provided a USA address and I have to pay the return fees. Not only that, because it is an international delivery I need a telephone number to set up the courier service but Gear-Tech is now not giving me this. So I will have to go though PayPal again.
I wish I'd read these reviews before purchasing. Do not buy from this company!

I would not recommend this shop awful customer service awful return policy

Wish I'd read these reviews before ordering – absolute nightmare company.

Placed an order on 21st November. The parcel was scanned once by Evri on 22nd November and has had zero updates since. It's now 3rd December – almost two weeks later – and still nothing.

When I contacted Gear Tech they told me this is "normal procedure". It absolutely is not. The parcel has clearly been lost or stolen in transit.

Now they're refusing to issue a refund and are making me go through my credit card company to get my money back via a Section 75 claim.

Appalling customer service from start to finish. Avoid Gear Tech like the plague – save yourself the stress and shop elsewhere.