Gelder Group Avis 

This is a dishonest/scam company who try to take advantage of peoples situations by doing extremely poor quality insurance repairs to maximise their own profits.
Huge amounts of work from the schedule of work still not completed.
Broken every agreement we have ever made.
Use unskilled workers to do work that skilled tradesmen should be doing.
Claimed a huge amount of money for work they never did or ever had any intention of doing.
Work should have been completed over 2 years ago but still nowhere near being finished.
Quality of work is abysmal.
They have caused damage to my property that they have refused to fix.
Avoid this company like the plague.
Currently going through a second financial ombudman complaint to try and get the insurance work they did completed and fixed up to a good standard.

Well on the third project manager.
Nothing has been done to their own original schedule.
A list of lies, all documented.
Running over schedule.
Quality of work is terrible, but in my experience is due to the management and feeds down.
instructed by LV who are our house insurer.
I could only recommend you don’t allow Gelder anywhere near your home.
My mum is 81 and as her son I’ve had to step in.
A quote from their own documents sent to my mum.
“The work will managed by your contract manager and claims manager who will ensure the works are carried out in accordance with the schedule and you are kept updated”
Not one part of this has been adhered to by Gelder.
And I’m in the middle of raising a customer complaint.

Almost zero sound proofing between semi-detached homes. Most have had major water leaks via poor plumbing. Dreadful.

LV insurance company appointed Gelder Group to repair my home after impact damage.
11 months on and im still battling to get my home finished and their poor workmanship rectified.
They have strung out the insurance claim which an independent surveyor has said should have taken maximum 5-6mths to complete.
Gelders turned up the odd day here and there. Did a bit of work and then nothing would be done for days/weeks. They would then have to comeback and redo their poor first attempt.
Meanwhile I was left without my home. All of my possessions in storage and living in a spare room with family - for 8 months.
Weeks/months would pass with no work done by Gelders.
Gelders rebuilt the front of my house - which days later started to crack. The brickwork wasnt tied in, no damp course, not to building regs and then had to be taken down and redone - there’s currently still questions if this has been done right. They have not reinstated my loft insulation to building regs, they have given me a smaller garage door that has been botched with wood to try and make it fit. They built a wonky doorstep with the most shocking brickwork, double glazed windows have not been fitted correctly and have failed the Fensa inspection, they have damaged my bathroom floor, damaged my new lounge floor (which they also fitted incorrectly), new plaster is cracking, new paint peeling, cladding not sealed, they damaged my possessions, things went missing - the list goes on and on. I have had no certificates for any work done and no explanations or apology. They have vanished and left me to clear up the mess. If your insurance company appoints Gelders - please consider someone else. You will be left heartbroken and at a time when you really need someone to fix your home they will string it out and do a poor job. I now have to get someone else to rectify their poor work and finish the job through the insurance. Disgraceful company and disgraceful service/workmanship.

Gelders were called in by Sedgewick the Loss Adjusters. First rate company to deal with. Many visits pre-planned with accuracy. Specialists employed where required. One small example: Dish washer needed to be reconnected following floor replacement. Pushed into position then another specialist arrived to connect it to the water and mains 30 minutes later. Couldn't fault the company.

Had a leak on my roof caused directly by storm damage. These clowns sent a surveyor out who was not a roofer who then wrote a report saying it was wear and tear despite me providing quotes from experts. Instead they offered to cover the damage on the interior of my property. What would be the point in repairing the plasterboard / inside hole if the leak itself was not repaired..... avoid and avoid LV who appointed these

Great company, flexible with dates to come out to complete paint repairs and even came back out a couple of weeks later to touch up some scuffs