GenderGP Transgender Services Avis 923

I've had an information gathering session with James and he was incredibly patient, clear and supportive. His calm and supportive nature allowed me to talk about my own gender journey freely and comfortably. He helped me to understand the processes, the next steps and how to access further support. Thank you James!

I honestly cannot thank GenderGP enough for everything they’ve done for me. In so many ways, they’ve saved my life.

I recently had a Google Meet session with Dr. Charles, and it was such a reassuring and supportive experience. We talked through my journey and made adjustments to my hormone plan together. He truly listened, guided me with care, reassured me when I needed it most, and helped me feel confident and safe in the decisions we made. I never felt dismissed, just supported and understood.

Since being with GenderGP, my mental health has improved massively, and I’m seeing real physical changes too. I’m happier, more at peace, and more connected to myself and my emotions than I’ve ever been. I finally feel like me. I feel beautiful. It’s genuinely been life changing, and the journey itself has been so meaningful and empowering.

I also want to give a special thank you to James Morris. He is such a kind and supportive person, and I will never forget my information gathering sessions with him. He helped me so much at the start of my journey, and looking back now, I can see just how far I’ve come. I’m so proud of myself and so grateful for the support I’ve had along the way.

I would also really recommend following Dr. Helen on TikTok. She is absolutely amazing, and her content around gender affirming care, rights, and related topics is incredibly informative and empowering.

I would highly recommend GenderGP.

28/1/26

I recently had a Google Meet catch-up session with James Morris, and it was such a positive experience.

We talked about my transition, my journey so far, and how much my mental health has improved. I felt really comfortable talking to him, and the conversation was calm, respectful, and easy to follow.

I also had a question about the GenderGP portal, and James explained everything clearly and thoroughly. He answered my question in a way that was easy to understand, and I came away feeling well informed.

If you ever feel unsure, confused, or just need clarification on something, I would absolutely recommend booking a session with James Morris, or any of the staff at GenderGP. They give you the space to ask questions and talk things through without pressure.

I’m very grateful for the support I’ve received, and this session was another reminder of how professional and supportive the GenderGP team is.

I have now waited almost 60 days to receive my first paper prescription from GenderGP.

Despite repeated contact attempts, emails, and follow-ups, I have either received generic responses, contradictory information, or no response at all. I have been told multiple times that the prescription has been “sent” — without it ever arriving. There is no realistic way to speak to a human being without paying, and support is effectively inaccessible when you have a real problem.

This is not about impatience.
This is about medication, continuity of care, and patient safety.

I am far from the only one. Over the past few months, many EU users have reported identical problems with paper prescriptions: extremely long waiting times, lost deliveries, and a lack of accountability. When dealing with hormone treatment, this is simply unacceptable.

I have lost confidence in GenderGP’s ability to manage a treatment pathway where reliability is essential, and I have therefore switched to IMAGO.

The only thing that consistently works at GenderGP is their payment collection. With their new Hub, the cost has also increased significantly: you are now required to pay every month to have a prescription issued, even though in practice you only receive a prescription every three months. This means the effective cost has increased to around three times the original level — without any improvement in service.

If paper prescriptions can no longer be delivered reliably, this should be communicated honestly, and patients should be offered real alternatives without additional cost. As it currently functions, the system feels opaque, expensive, and lacking responsibility for the patient’s treatment.

Refuse to give refunds, breaching UK consumers rights, by not giving appropriate refunds for after poor descriptions in regards to blood tests. This company is predatory and relies on the oppression of transgender people to fuel it’s greed.

The best experience. I got my gender letter very fast and changed. I was successful in changing the gender with there services. Best service. Thank you so so much.

I’ve always knew who I am, 8 years ago I decided to start what I’ve been trying to keep up with and nothing was helping.

While all doors were shot, Dr Helen was there providing what others did not, smoothly, and professionally.

I had been judged before even from professionals at another GPs, this was not the case with GenderGP, none of the staff were anything but professional, caring, and just wanted to help.

Today I was happy to see her videos on social media and decided to leave a review here and a big THANK YOU.

🙏 lots of love to all the team.

James was really reassuring and helpful with all the information

If u could hive nothing I would what a vile organisation use are selling prescription drugs to vulnerable kids and adults no mental health screening no autism assessments im sure this year will be year because if I have anything do with it I'm gonna destroy your company

I subscribed to GenderGP approximately one year ago during a period of severe mental vulnerability related to gender dysphoria. At that time I was actively seeking support, as my mental state was highly unstable and I was struggling to cope.

I am not financially well-off, but I managed to save enough for the initial payment because I believed this service existed to support people in situations like mine. Unfortunately, my experience left me feeling financially and emotionally strained rather than supported.

The subscription is presented as “monthly”, however payments are taken every 28 days, which in practice can result in multiple charges within a single calendar month. This was not clearly or transparently communicated. In addition, many interactions and steps within the service require additional payments, making it unclear what the base subscription actually covers.

When attempting to cancel, I discovered that I can't access my account at their platform (“The Hub”) as it requires an additional payment of ~£250, which I personally found excessive and distressing, especially given the vulnerability of the patients this service claims to support.

I have contacted customer support for clarification and am awaiting a response. Based on my experience, I believe this service poses significant financial and emotional risks for transgender people in vulnerable mental states. I cannot recommend it and strongly encourage others to avoid this service.

I would have recommended GenderGP a couple of months ago. However, they have switched to a new site which is heavily AI focused and it is riddled with bugs. I have been trying to get in contact with a real person for almost a month, but it just isn't working.

Their automated chatbot keeps saying I will get a response in 2 business days, but it just doesn't happen and with the new system, there is no way to get in contact with a real tech support person

I WOULDN'T EVEN GIVE ONE STAR, Im writing this review on the 21/12/25 but have set the date last year because ever since I started with gendergp my experience has just got WORSE! Now I dont blame anyone wanting to use this site to transition faster as the NHS wait times are crazy! But I have had no support what so ever. I've been with them 2 years and was told someone would check in with me once every 6 months AT LEAST since then no one as said anything, there's no care or concern, I have never been asked for blood tests or any checks, every time I use the site its different and doesn't work now I haven't even had any information on my prescription THAT I HAVE PAID FOR! terrible terrible site the owner and the workers should be ashamed of themselves.

Got me on HRT within 2 months back in 2020, that is the only thing i like about gender GP. Basically no correspondance, charges abhorrent pricing and then just.. doesnt send the admin you pay for. Was good a few years back but now theyre just money grabbing and useless. Ive been waiting 2 weeks for a bit of admin i shouldve got in 24 hours. If you have the money for gender gp take it to literally any other service.

LRC Radio 11 Dec 16:30
A very important subject for discussion today. I listened to Helen Webberley on LBC this afternoon and came away unimpressed. Side stepping very sensible questions. And being quite defensive at times. Is this a commercial organisation? I guess so. Listen to the catch-up recording on LBC to decide for yourself. I was saddened and shocked. And before anyone asks, I do not work for LBC or any related company.

Just listened to Helen on LBC and she is very angry and is unwilling to answer challenging questions. She was only willing to engage with those who like her wish to harm those who clearly are unwell. Very dangerous woman who is seeking to play God.

Gender GP is an amazing service. Every single person I have dealt with (especially James and Fedora) has been incredible. Empathic, understanding, knowledgeable, just brilliant. I had been on the NHS waiting list 3.5 years, had not even had a single consultation, joined Gender GP and after 6 months had started hormones and had my top surgery. I cannot recommend them enough. They have literally changed my life. They really care about helping trans people and go the extra mile for you, you never feel like it's just another company. I have been with them for a while now but today I was having a nightmare with ID and James just sorted it. They are always there for you. 10/10 no notes!

Set up my account and paid on Monday, first prescription arrived Wednesday! I had an appointment with James to just ask questions and reassure me and he was great. Definitely recommend

The only part of their system that works consistently is drawing money from your account. Their service has forced me into menopause twice at the age of 27. I feel treated horribly by this company.

Besides that, if you want to share a complaint with them about their treatment of you as a patient, it will cost you 8 pounds. You can't just contact them and ask your questions.

If I could give this company a zero star then I would do as I think even giving them a one star is too much!
I’ve waited 36 days for my prescription but they have emailed me back a couple of times saying” it's been sent” and then “we have sent another one” yet nothing has arrived. If I want to speak to someone about things I need to pay £30 just to sort things out. They take monthly money for subscriptions but give no service at all. I feel very let down and disgusted in gender gp as all they want to do is suck you in get all your money and give you nothing in return. Avoid this company if you can.

If I could rate 0 stars I would. Going with gender gp is the single worst decision you can make for your transition.

I have been with them for years now because they charge so much I can’t afford to save money to go anywhere else.
Constantly adding fees they don’t tell you in the beginning and now charging more extras because they’ve decided to change their website and charge their patients for it. There are SO many better options that are cheaper, UK based, actually respond to emails instead of leaving you a month and ill from the lack of medication.

Please go anywhere else!

Recent changes to the system caused me to lose access to my prescription and due to a glitch the reorder deadline got pushed back 3 months when my reorder deadline should have been 3 days since typing this review, all because i modified to remove a medication i didn't need and haven't ordered the first time, this also happens when I'm already out of meds, effectively leading me stranded

Utter joke of a service, and you can't even contact them for this kind of issue, im cancelling my subscription and switching to DIY, and smartway pharmacy is beginning to charge extra monthly for 'prescription' and 'ID Check', the hell am i paying 35 a month for? The privilege to pay for access?

Also they began asking for identification and the IDs are scanned by AI, even added an AI chatbot, a trans service using the tool of people who despise our existence, the response time to verification was lightning fast, very unlike of this service- because they're using an AI, if you value your privacy and abhor AI, avoid this service.