Geni Avis 56

I reported a bugg, a button that didn't work as it should and get an answer after only 5 hours. They had identified the problem and had forwarded the issue to their engineers. After only one hour more, the problem was fixed! Really fast! Good work!
Claes Bystedt

I had an issue which arose with Geni. I suspected a scam, initiated by them. However it has transpired it was from an unrelated source. I have retracted my initial review as Geni were extremely helpful in enabling me to discover the truth. I am very grateful to them. They were kind and helpful; not something often found in companies these days. Thank you Geni

I have had several interactions where I required help with some GENI has always done a good job trying to resolve the issue. It may take a few days, but it gets resolved.

I've experienced a problem in my family tree, after contacting Geni help, they resolved the issue quickly and completely!

Initially was having problems with the page freezing on my Android device. The page would freeze when I would add a family member to the tree.
Support from Geni reached out to me very fast. I tried using my iPad instead of my Android phone, and I'm not encountering the same problem.
Not sure why it works with Apple but not with Android.

Hiromimarie helped me over the course of time with a complicated issue. Thank you.

There were some discrepancies in our family tree that had been added years earlier. The Geni team helped me to set it straight and make our family whole again. I appreciated the fast customer service and the smart links to family members that made it easy to link my tree.

Ik ben onjuistheden tegen gekomen op Geni, ook over mijzelf. Ik heb een account geopend om dat uit te zoeken en eventueel te veranderen. Dat laatste is niet mogelijk helaas. Ik vraag me af waarom er geen check is, het lijkt mij dat iedereen maar wat kan invullen en dat is kwalijk te noemen.

Very poor. Full of undocumented and known spurious data with users uncritically copying information from the internet to give themselves royal ancestry or connections with famous people. I would say nothing before 1800 is reliable. I am especially angry that my uploading GEDCOM data has made me a "co-manager" of entries that have had this crap added.

I have recently discovered that anyone can make themselves managers of a profile and enter false information that I am unable to correct. This leads to wild goose chases for people that don’t exist and other false information. I have requested from Geni how to remove managers that have nothing to do with my family and to remove false data. The response I’ve gotten is a standard email to go to instructions that don’t fix the problem. This is a worthless website.

I have been informed of false info being put on someone’s tree about my family and I’m very upset!!!! We did not give permission to have our info splattered across any ancestry site!!! I have grandchildren that need protecting!!!! We Do Not want their info splattered all over the place… I would appreciate someone contacting me so we can get this info off Geni.com. Anyone can get this info and create an identity using this info…. I want my families info off immediately!!!!!!
NOTE: UPDATE!!! Geni.com responded quickly and professionally. They explained everything clearly and took care of my issue immediately. Very impressed with this site! Thank you Geni. Com!

I paid for a Geni Pro Account and have been locked out for the past 6 months. I get no response. You have somehow managed to Wipe out my correct e-mail address so that is one issue. With no phone number to contact you I feel that this is one big scam! It is now 10:43 pm I still can not get into my Geni. I believe your answers are computer generated and no one is actually looking into my problem You keep telling me you sent instructions to reset pass-word yet I get nothing! FINALLY help has arrived. I am able to log into my account.

Complete rubbish and just money making. 'Hints' to records that make no sense or match anyone. Other users 'hijacking' my tree and adding people, facts, records etc. which are of no relevance to me and my family. I wish, wholeheartedly, I had never seen it or got involved. I would delete my tree if I could find out how to do so. It is an incredibly amateur and difficult, confusing site to use. 'Help' and 'Customer Support' is non-existent. Don't bother with it!

Has no customer support to call if you lose account access. Has ability to email a support team, but only if you purchase a $100 annual membership.

Geni is an incredible company. Their website is pretty old and rusty by now and not much have changed throughout the last years. But the Geni community is what makes Geni a fierce competitor and a great genealogy site. But all features of the Geni tree are working well and probably the best on the market. Since Geni offers a Wikipedia like approach and many unique ways of displaying information.

The staff of Geni are also very supportive and will do much to satisfy their users. A symbiotic relationship is what you will find if you hop on Geni!

Meer en meer functies zitten achter de betaalmuur. De lol is eraf. De prijs is veel te hoog.

I had not used Geni.com for over 8-10 years so I decided to ask for it to be completely deleted including all the profiles I had set up.

Their team was super quick in helping me achieve this.

Thank you

While this review is present-dated, it represents long-term thinking.

Geni.com utilizes long-outdated technology, which makes it cumbersome. MyHeritage (Geni's parent company) has shown no interest in upgrading the Geni.com technology—especially Overviews formatting plus the add/detach aspect.

About three years ago, a MyHeritage rep once told me the company planned to roll Geni.com into MyHeritage. Nothing has changed since. I test-trialed MyHeritage and didn't like its appearance or functionality except for the processing speed, which is faster than Ancestry.com.

Bottom Line: MyHeritage needs to upgrade its Geni.com ASAP or sell it to a company that will upgrade Geni.com's technology.

If you're thinking of subscribing to being a Geni Pro member, don't expect all MP profiles to be sourced. In fact, too many have no sources included. It is a workplace site dependent on Pro members to help supply sources. That said, many MP person profiles starting ca. 1750 in British Colonial America going back to the early medieval era are quite helpful and sourced.

Geni literally promotes itself as having one family tree that connects all of humanity, but to be able to join that one family tree, I have to purchase a PRO subscription (costs $119.40 per year). Their business model is about PAYWALLING the ability the join the one family tree that it is famous for, effectively making it a CRIPPLEWARE.

Their goal is to not help people explore their ancestors in one giant family tree, but rather gather as much REVENUE and PROFIT as they can.

Geni is a CASH GRAB.

De har slettet min konto med alle mine data, efter 10 års medlemskab