They sourced the required components and got them sent to me in a timely manner so I could get them installed into a Ute, and kept me up to date with the process.
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Lisez les avis des autres
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Commitment to return phone calls by a certain day with no call back and no resolution. Original set up was incorrect. Specifically asked for GPS tracking in remote areas, but that was not provide... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Geoforce was founded in 2007 with the simple belief that the chaos and pain of field operations could be alleviated with technology. Our mission is to build the largest global network of connected field assets, providing operational intelligence to companies involved in field operations around the world. Combining a cloud-based software platform with rugged GPS tracking devices and global satellite and cellular networks, Geoforce’s Track and Trace solutions include efficient asset location and retrieval, rental invoice auditing, service delivery verification, inspection compliance, equipment maintenance alerts, and a host of others.
Coordonnées de contact
5830 Granite Parkway Suite 1200, 75024, Plano, Etats-Unis
- (888) 574-3878
- geoforce.com
4,1
Bien
243 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Timely and professional
Timely and professional. Best part, with the bulk update support, it saves me a lot of time. Thank you.
14 septembre 2023
No Response to queries
I have sent emails to the billing department requesting information and assitance and have receioved no response
11 septembre 2023
Geoforce
We have had Geoforce GPS units for years. Customer service has always been good. A couple of the units are sensitive, but overall units have been reliable. We were even able to locate a stolen truck with the GPS.
12 septembre 2023
Avis spontané
If you could send us the invoice on…
If you could send us the invoice on time.
It is 9/11 and still no invoice.
11 septembre 2023
quick responses when requested.
Answered my question without going through several people or areas.
1 septembre 2023
Take long time to get answer or call…
Take long time to get answer or call for what should be basic answer for a company
5 septembre 2023
quality service
Excellent teleconference. I learned a lot from the guys. I will reach out to them again.
30 août 2023
Equipment is Ok but service is excellent
To be brutally honest, we have had some issues with the devices themselves. They can sometimes be a little finicky and quit reporting or be too sensitive in some of the parameters. However, Caitlin Murray has always been my go-to lady at Geoforce and she's great. They should change her name to Johnny because she is ALWAYS Johnny On-The-Spot when i have issues. Geoforce gets at least an extra 1 1/2 to 2 stars just due to her customer service.
16 août 2023
Geoforce went above and beyond
I think my dealings with them have gone really well. David has responded to my requests and the trackers turned up in a timely manner.
8 août 2023
It doesn't get any better than Hieu.
15 août 2023
quick response
7 août 2023
I can not solve my problem at all I…
I can not solve my problem at all I didn’t get what i want it’s zero
4 août 2023
Réponse de Geoforce
Hello. Thank you for calling this to our attention. Someone from our team will be reaching out to resolve your billing issue.
Getting a response from the Geoforce…
Getting a response from the Geoforce team is not easy. It took weeks to speak to a human and I still did not get an answer to my question. I'm not fond of their automatic subscription renewal process either.
25 juillet 2023
Commitment to return phone calls by a…
Commitment to return phone calls by a certain day with no call back and no resolution.
Original set up was incorrect. Specifically asked for GPS tracking in remote areas, but that was not provided.
Set up started on GPS system based on our needs, contract signed months ago, no call back on when updated system will be set up.
Billing started after contract signed with a substantial increase but no new devices sent.
Several months of incorrect billing with emails to request review, commitment made to follow up but no call backs.
Very poor communication.
18 juillet 2023
Réponse de Geoforce
We appreciate your feedback and Geoforce wants to ensure a positive experience. We have reached out to work on getting your issues resolved.
The lady listened properly and…
The lady listened properly and understood what i was trying to say
10 juillet 2023
Réponse de Geoforce
Hello. We apologies that you're having issues with account setup tasks. We have open tickets with our support team who have reached out today, and we also are working on having out Training team schedule some time with you.
Very bad customer experience order…
Very bad customer experience order device one week ago received but got wrong harnesses again ordered harnesses it has been one week haven’t received correct harnesses my truck is parked in yard for 2 week thinking g about cancelling contact but stuck due to contract
7 juin 2023
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