Geoforce Avis 243

Once my email got to the right person I had a quick response

What's the difference between Geoforce Customer Service and a unicorn? Neither exist.

This is by far the worst customer experience I have ever experienced. 10/10 would not recommend. The only person pleasant to deal with was Christine; she actually did what she said she would do and was always polite.

Now, what exactly went wrong? The better question is what went right, as that’ll be a much shorter list. When we brought up our concerns and reasons we needed to clean up our account, we were faced with nothing but attitude (and the most "we don't give two sh*ts" attitude). We were told that we were costing the company money, and that if we switch our monthly term they would risk losing us a client. Account clean up took well over a year and a half, due to at least a month long wait in between responses even though we sent a weekly follow up email that was consistently ignored by their team members. The few occasions that we did hear back, it would take multiple additional weeks for a legitimate response; responses only provided after continuous follow-ups from our admins. The only time there was a prompt response was when they might make a sale.
To this day, we are still experiencing billing issues.

“Sell it and forget about it” should be their company slogan. Not once have we ever been asked how we are liking the program (Trakopolis and Geotab), unless it was an auto email review response; we have always been the ones to reach out. No one has ever asked if there are things we didn't like, how to improve or just a genuine check in on our company.

Between the lack of customer service, rude responses, lack of follow-up and blatant indifference to our plights, I have never been more frustrated dealing with 2 people than I have been with them. Neither of them are proficient at problem solving (or even listening) in any way.

Although we do not have an extremely large company, we are still paying a significant amount (thousands monthly) of the devices, software system and support. We should be treated with the same decency as any large company. If they do not have the capacity to do this, all contracts with smaller companies should be void.

While I was dealing with cleaning everything up I had my email get blocked for multiple months. Multiple emails back and forth with IT on both sides and the only thing that could be detected was a block.

Always fast response and great product knowledge

The serivce was okay, it just took several days for them to respond

Christine made herself available quickly to run through how to fix the maintenance / service alert

Prompt response and additional support beyond what was requested.
Thank you

Our invoice was incorrect, and it was corrected in a very timely manner.

Great customer service with quick turnaround times.
I honestly didn't expect to have someone get back to me until the next day due to the time difference.

Great visit with Geoforce team. It was very informative and we talked about getting different reports that would save me some time and the company money.

I can't get customer service or billing to reply to 5 emails sent regarding invoices

Isaac is thorough and follows up with the information needed in reference to the device installed.

Christine also goes above and beyond to support our team and is always quick to respond!

Everyone that I've dealt with at Geoforce has been helpful and easy to deal with. We use several different products/devices in many different ways. Our business is always evolving, which creates new needs and challenges regularly. They are always willing to help us try to address new needs. I don't believe a service company can achieve a perfect rating, so four stars it is. There are always going to be issues with technology, so there will always be room for improvement. Might be a hint of growing pains going on with them and us. Overall, really happy with what they do and provide.

Isaac was very helpful in explaining the programming and guiding me through the process

We had files deleted by one of our employees, and Gordo Taylor helped me fix them. As always a job well done.

We needed the plan on Regulatory Plan, so our driver could log in. At first we didn't get a response, but once we sent the email directly to support, you took care of the issue right away and we appreciate it. Our driver was able to go on his way.

Support is very helpful, had a unit that was not reporting couldn't get my regular tec. to look at it so they helped me go through the step on how to reset and what to look for. It's great to have help when you need it and not be left hanging.