Geologie Avis 1 145

This is a company who care a lot about the entire customer experience. I have only ever have to contact them a couple of times but nothing has ever been and issue and you get to deal with one individual who will take complete control of the issue for you and are with you every step of the way. The products are great and my skin notices it if I forget an application. I cannot fault this company and will remain a local customer as long as I can. Thank you Aleksandra for the latest support you have provided.

Regards
Andy

I had an issue with most of my regimen getting ruined due to the mail carrier leaving the box in a mound of snow on my porch. Although this was no fault of their own, Aleksandra and the rest of the team were quick to respond to my email and had replacements for all of the items out the same day. It was a great experience.

Very good customer service

I have been using Geologie for years now and I feel as if their products really make a difference in making my face look and feel fresh. Shout out to Aleksandra for helping me navigate the ordering process, which I feel that Geologie is improving.

Even though my first package was lost in delivery, they immediatly dealt with the issue the moment I contacted them and were always helpful and accomodating.

I got a one-month skin care routine, which I was happy about my purchase. It was then supposed to turn into a 3-month subscription of skin care. When it renewed, however, they charged me $104 for additional product that I never agreed to have be part of the subscription (add-ons that I thought was just a 1 time purchase). In addition to that, the 3-month product was not 3 times as large as the 1-month trial product. I was expecting a 3-month order to have 3 times as much product as the 1-month order, since it was 3 times the cost. It was smaller. This product is way overpriced.

Overpriced, no refunds on unopened items if you forgot to cancel or delay a subscription. Charged $192 and they refuse to do anything about it. Tried them out and got burnt. Way better customer service and products from competitors. Buyer beware.

Great skincare products that have really helped clear up my acne and and reduce my redness. The customer service responds quickly and goes above and beyond to meet my needs.

This place is a scam. I tried to cancel the account repeatedly and have not heard back! They are now trying to charge me $120! the products are trash! Talk about scammy tactics! Buyer beware!

I think these guys offer a really high quality set of products that has made a difference for me.

I had one of my face wash bottles explode in the mail so when the box arrived the package was a big mess. I sent a picture and a short message to Geologie and immediately my issue was resolved. Customer service has already sent out a replacement and it was such a quick resolution I couldn't be happier. I've been a customer for years now and this is the first time I've had to interact with customer service but I'm glad I did!

Terrible customer experience. They do not provide any notice you are about to be charged during your trial. Instead of wanting to solve this problem for me when I was not happy with the product, and did not want to use it anymore, they just wanted to give me some small discounts to buy more. The customer service rep was had ZERO interest in making this situation better, and instead chose to treat me like I was stupid. I will never use this company again, and would not recommend them to anyone.

I placed my order on the 15th of July of this year, and I still don’t have my package. They literally just give it to whoever delivers it the cheapest and it shows. My package has had 5 delivery attempts. It was scheduled first to be delivered on the 1st of August, and it’s been well well over that. I emailed both Geologie and MailAmericas saying to leave it at the surveillance room of my building and I’ll pick it up, but apparently they don’t care.
Seriously never buying Geologie again.

They immediately sign you up for a subscription that costs an incredibly high price, do not accept returns and give you zero warning of this. Highly deceptive company that should be avoided.

Prompt attention was given to my concerns. Customer sevice was great with follow up and making sure my questions were answered to my satisfaction! I really appreciate the excellent communication !

Geologie is an amazing company!

I originally got a skin pack from them and wasn't thrilled. But they were so nice to deal with that I later tried their anti-dandruff shampoo--and I loved it. Then I got the wrong product in the mail and reached out to them. They took care of it immediately and couldn't have been more helpful and friendly. I'd recommend them to ANYONE. GREAT people!

Geogologie. Com procced my refund. I had a misunderstanding with Geogolie. Com about my subscription but after 4 emails and within a very short period, 2 working business days Andy swiftly handled the issue and the refund was completely processed. I have loved the products and seen dramatic changes in my face skin, the black head spots were removed, less acne and overall great skin and I even gained the confidence to stay without make-up on these Teams calls. Thanks, Geologie.Com I will come back, without a subscription option though, but I will buy my next products.

They answered my question perfectly and were very helpful!

I’ve been ordering skin care and hair products from Geologie for over a year now and when I tell you I saw results QUICK! The unscented salicylic face wash is amazing for my sensitive skin and helped clear up my perioral dermatitis. I would also recommend the dandruff shampoo and co-wash; it has helped with the flakes and itchiness tremendously. You can also just order once or get auto-renew. They use ShopPay, Apple Pay or card.