Geologie Avis 1 145

The customer service is excellent. I've had a few questions since signing up for hair care and skin care trials and every email I sent was responded to quickly and my question was solved in one email exchange. Customer service consistently goes out of its way to ensure you have a great experience with the products. I can't say enough good things about this company.

Great overall experience

This $28 dollar for a bottle of eye crème that’s .17 fl ounces is diahrrea, the bottle isn’t as big as my thumb. This absolute diarrhea should cure cancer for that price and they should be ashamed of themselves.

These god damn thieves charged me 4 times the original price of what I purchased. Upon asking for a refund for a product that is still in transit, they denied it even though the product will be completely untouched. They had the audacity to offer me 30% back on a 223$ bill. NEVER UNDER ANY CIRCUMSTANCES BUY FROM THESE THIEVES

I have sensitive skin and even the simplest products cause breakouts, irritation and redness. I am currently using Regimen set 05 and I have experienced zero problems with any items in the set. The face wash lathers really nicely and leaves my face feeling rejuvenated. The morning moisturizer is wonderful and applies well and absorbs quickly into my skin. The evening cream and eye cream apply the same and are both amazing. Highly recommend to anyone who wants to use skin care but always has issues with other products, its nice to have something you can rely on.

Angela took care of all my needs. She was responsive and made doing business with them very easy!

I had a product arrive that was busted open. Customer service did a really good job of replacing the product and kept following up with me to make sure I got the replacement product. Great customer service.

I love Geologies products! I use the Face Wash, Vitamin C Serum and the Moisturizer with SPF. My looks and feels great!

Great Core Products
Pros
- Facewashes
- Daily Moisturizers
- Night Creams

Con
- Too many other products (Not sure if this is a bad thing?)

The product works very well and has for years. Their customer service has also been great. On two separate occasions I have emailed asking for help and both times they helped me quickly and efficiently.

In the past 6 months that I've been using the products, I have contacted their support for questions and making adjustments to my subscription/what products are delivered to me.

Their support agents, especially two of them I've been in contact, have been extremely helpful and patient with my newbie questions and have helped me to adjust my regimen/skincare routine for me.

The products themselves, have improved my skin a little bit, and I'm hoping to see more improvements down the road.

Good Products and Service, easy to swap products if one is not working for you and customer service is helpful and quick to respond to requests.

They have great products and the service level is fantastic

I asked Aleksandra to help me switch out some items for some new items. She was responsive and kind and helpful! Can't wait to try the new stuff.

I’ve been using Geologie for about 6 day now and it has been the pivotal change in my skin’s appearance. I used to have acne all over my cheeks and a little on my forehead and chin. After a couple months I started seeing big changes; especially after the purging phase. My skin looks so much better now

I’ve been using Geologie for about 1 year now and it has been the pivotal change in my skin’s appearance. I used to have acne all over my cheeks and a little on my forehead and chin. After a couple months I started seeing big changes; especially after the purging phase. My skin looks so much better now and is practically to being completely clear.

I had a lot of guidance from professions from the Geologie staff throughout my journey. When I first got my skincare regiment from Geologie my skin got irritated and itchy, however, Andy at Geologie told me about this little thing called “Purging” and this is where you skin gets worse before it gets better and it means the product is actually working. I also expressed other concerns with the team at Geologie and they never backed down from helping me.

All in all, with the quality of Geologie products and their fantastic customer support, there is no doubt that Geologie is the best skincare brand out there!

Never really knew I needed this till now. These products are excellent my skin has never looked better. Thank you Geologie!!!

Just finished up a dispute with them regarding the trial that others have discussed in this thread. To be honest, I have a hard time believing the positive reviews at all. I am assuming they are strictly talking from a product quality perspective because the best skincare product I have ever used would not be enough for me to recommend their company.

I was offered a "FREE SAMPLE" in which I would receive 4 sample items for just the cost of shipping. I placed this order on May 3 and then on May 31, I was charged $195.89 for a monthly subscription of those 4 items + 1 item I had paid to be added to the free sample gift. At no point in the checkout process had I agreed to a monthly subscription. I do not doubt that they probably have it in 6pt font somewhere near the bottom but regardless, what we are now discussing is the use of incredibly deceptive marketing tactics. I emailed the company BEFORE the charge fully hit my account, requesting a refund and cancellation. They do not refund, they do not accept returns. Going from $8 shipping under the guise of a FREE GIFT to then being charged monthly for almost $200 is massively irresponsible, disingenuous, and exploitative. They do not care about their consumers despite the fact their charge on my account would've put me into over-drafting my account. This is not how you keep new business.

Countless companies, including software companies and airlines, have been targeted with lawsuits by FTC for things like hiding fees or terms, and preventing easy cancellation. Geologie's marketing practices feel no different to me. I was able to receive a refund with my dispute, however, avoid the hassle completely and do not buy from this company!

This company is terrible!!! I didn't order $200 worth of skin care (original order just $42) and with NO RETURN policy. What a terrible way to scam customers!!
Update: They did email me back offering me $20 off. The point is STILL I didn't order another $200 purchase so NO $20 won't settle this.
Update 2: They decided to refund the purchase price but STILL would require that I PROVE to them that I donated the product to a non-profit or someone in need.
Moral of the story: Don't order from this company or your credit card is at risk of being charged ANY large sum.

Similar to a few of the other reviews here, I purchased the product with a discount code just to try it out. I thought the product was actually pretty alright and I didn't have to pay an arm and a leg for it at first. Then, about 1 month later, I checked my account and saw a $280 transaction which, I really couldn't afford. I'm going through the process of seeking a refund and as the response I did receive failed to acknowledge the high charge, I'm heavily considering pursuing this further. This charge was unprompted and again, similar to some other recounts on here, I received no notice of a product being shipped or purchased. Now I fear that their refund policy will say that they can't do anything, even upon review, the charge shouldn't have been more than $77 every 3 months as it said at checkout on their website, even with the trial period accounted for it was never displayed to cost anything over $80.