Germanshop24 Avis 214

I love germanshop24 customer service is great..they got a lot of products to choose from..package comes on time and everything that i order is always in the package and in good shape..they pack it very good..recommend this company highly!! I live in Alabama and they dont have alot of german food and i do miss german food so thank you germanshop24!!

I received my order in a good time. The order was great. I have no complaints

Quick shipping. Everything was in great condition.
Items were wrapped individually in bubble wrap, so nothing got damaged.
Very happy with my purchase!

Excellent service, packaged very well, quick delivery

If you are looking for a lot of German products this is a very good place to order from. I would rate 5 stars if they would consider adding more products or when a customer asked for a curtain flavor of something to maybe be able to add it or offer to ship it at additional cost of course.

I just love to order from German Shop. Never had a problem and the prices are great.

Package came late, but everything was great wrapped, the "dickmanns" was broken but taste was great.

Ich habe bis jetzt zweimal in die USA bestellt und ich bin sehr zufrieden wie schnell ich die ware erhalte.Ich bestellte in den USA deutsche sachen und die sendung dauert doppelt solange wenn nicht mehr.Karin Young

Excellent delivery time and exceptionally very easy to place an order! Would appreciate more of a discount with higher costly orders though?

Great price and the shipping is fast.Will order more from Germanship24.

I cannot speak for the products but here is my email interaction with the, I still can't believe it, manager:
My email:
Hi,

I have a question regarding the prices. The products advertised do on average cost a third in Germany. I thought that may be justified because the products need to be imported to the U.S., hence the increased retail price. However, when checking out I was surprised that you ship the products from Germany and that the buyer still has to pay high shipping costs and is responsible for customs. Would you mind explaining how you calculate/justify the prices?
Thank you!

Here is the answer:
we do not just sell products - we offer a SERVICE!
If you buy your oil at a local store and do your oil change at home, you also just pay 1/3 than any shop charges.

Don't order there because despite the manager yelling "service" at me, unfortunately there is no customer services.

Update:
As you can see the answer of germanshop24 below....I am right about the rude customer service :)

Nice selection of products, got free shipping plus a coupon and fast delivery

Minimum orders are now $20.00. Not good for me. Input should be improved (i.e.mistakes in customer input should be displayed prominently),
I was not able to use my regular customer ID (email account) and had to contact Customer Service to have my own email account back. Otherwise, good service, decent product line.

Great and fast service
Will order again from them !!

I have oredered from Germanshop 24 for well over a year and ALWAYS get 100% satisfaction and super fast shipping.
MUCH BETTER the a few other online German grocery retailers....!!
HAve told all my friends and co workers about theis great business !!

Great service

I am very impressed by your selection, fulfillment rate and, speed and accurateness.
Keep it up and we will do some healthy business with you.

I am so happy with my first order from GermanShop24! Being in the US, it's really difficult to find my favorite German products, and when I go to a German specialty store the prices are often unreasonable. In the past my family has sent packages once a year with treats, but we never get exactly what we want (usually more chocolates than hearty foods). Now we have an option to pick exactly what we want for a reasonable price!

The package shipped quickly, even with the basic shipping option, and arrived in perfect condition. Everything was double, sometimes triple packed. The glass jars were intact, boxes and sauce packets came without a crease, and we even got two bottles of Fanta that arrived with no problems. The fact that everything shipped so quick also allowed us to enjoy their new selection of German bread, which made us so happy.

We will definitely be repeat customers and recommend this service to anyone who is missing their German foods.

Spent over $60 for Kinder chocolates and they all arrived completely melted and all over the packaging. They said it's my fault for ordering during summer and try to tell me that even if they shipped in an insulated package with ice it would still melt which I know for a fact is not true. I have shipped the same exact Kinder chocolates to Bicol Philippines and they arrived just as when I shipped and I only wrapped them in an insulated bag, they never melted in that packaging I put them in and the recipient was delighted. I also received a package from eBay from Germany of the same chocolates and they were not melted but the ones I ordered from GermanShop24 were terribly melted everywhere. They refuse to do anything for me and I will be filing complaints everywhere I can and dispute the charge. Thanks for nothing GermanShop24! Very rude and arrogant please stay away from them!