Get Kovah Avis 

Useless - do not use.

My parcel is missing and they are not interested.

It’s a scam website to get you pay money the product never comes then they refuse to refund.

Uses a substandard delivery company obviously because they are cheap so products do not get delivered.

No idea if the items are any good because they never arrive.

Fake trustpilot reviews on their page
Fake product- just a cheap item from Shein rather than the thicker, higher quality product they promise, priced at £35 instead of £5.
Multiple emails asking that you click on links or reply with a yes, potential phishing.
They claim to offer 90 day money back guarantee.

Their rsponse to my request for a refund was first to tell me I have to send it to a "warehouse" in Belguim. Hint- this item has never been anywhere near Belgium before. This would cost as much as the mat and they know this- nobody will bother. We will just count our losses and let go. They also say to send it recorded- at huge extra cost. If you dont they will likely just disappear it.
They offered me 30% refund, then 40% refund to keep it. No. They have pretty much scammed me with all the lies and deceptions and I want my money back. Why should they get to keep it.

Order #KVH4070
I am concerned.
Firstly, can I ask Trustpilot why your site claims 2.9 stars for this company but there are two reviews and clearly 100% 1 star?

This site (Get-kovah.com) claims to have thousands of Trustpilot reviews. They say separately that their reviews have a score of 4.8, but mine is the first Trustpilot review. I should have checked this was real before purchase of course but foolishly relied on Google to know what was what.

They show the Trustpilot logo with 5 stars, and a note saying "50,000 happy customers".
This is copied and pasted from the site-
"4.8/5 (2300 reviews)"
"Trusted by 50,000+ dog owners worldwide. 90-Day Money-Back Guarantee".

I had bought ice silk pet mats for about £5-£7 on Amazon but my pet was not interested. It was so hot, and I had read that these ones were really good- the quality was higher etc and there is a money back guarantee if your pet doesn't like it. However, they are about £35 for the same size as the ones on Amazon, a small. I took this as confirmation it was a "proper" product, with its dedicated website etc. They do give you two "for the price of one".
So, I decided to bite the bullet- I was worried about my pet, who had been unwell, overheating.
It took a while to arrive (ordered 24th July, delivered 1st August so not outrgaeously slow). The website says they come from Belguim and it wasn't a huge concern. I noticed however the words Yun Express on the order confirmation page. A quick check and this is shown to be Amazon/Shein as I suspected. It seems they are upselling, pretending to sell a higher quality product than the cheap ones widely available, then they send your order directly to Amazon or Shein, who fulfil the order. I have bought on Amazon before, they are £5 rather than £35, and they are thicker than the Get-Kovah mats, not thinner.
They claim to offer a 90- day money back guarantee but have not replied to my request by email and on a form from their website.

I can't ask my bank for a refund for 2 weeks, but I will if they do not refund me.
I realise there is a strong chnace they will tell me I have to return the product at my own (likely extortionate) cost and then it may "never arrive" meaning they never refund.

Also they sent many emails after the order, each with a different clickable link or a request to reply with a "yes". This seemed very dodgy to me. I have changed my bank card and reported them to report@ phishing.org.uk in case there were any phishing attempts in the email links.

A quick search finds the identical product on Shein- to be clear this product came packaged like it was from Shein and is a cheap, flimsy item.