I have been suffering from back pain for quite a while I've had 5 surgeries and I'm still in pain! I purchased the NeuroMD device and have noticed almost immediate relief from the pain. I'm hoping t... Voir plus
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After trying many different treatment options (except anything invasive as I no longer trust the medical profession) to reduce severe morning lower back pain, I bought the NeuroMD. Like many folks, I... Voir plus
L'entreprise a répondu
I have pre-existing conditions. An L1 compression fracture that is stable. After several hours of activity, I need to lie down for 30 minutes. Since using the NeuroMD back pain corrective therapy de... Voir plus
L'entreprise a répondu
I have both the foot and back NeuroMD treatments and I have found that the foot pad device needs to be charged about every third use versus the back device that gets many more uses before charging is... Voir plus
L'entreprise a répondu
4,3
Excellent
150 avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Untrustpilot responded to my email…
Untrustpilot responded to my email asking me for order info with no way to respond! What kind of business is this? I am disturbed by this lack of respect for customers. I quit and will do business elsewhere. Thanks for nothing.
9 juillet 2026
Avis spontané
Réponse de getneuromd.com
Hi Marcus, thank you for taking the time to share this, and I'm sorry for the frustration. To protect your privacy, we're not able to discuss order or account details in a public reply. That's why we asked to continue the conversation by email. I completely understand why that felt confusing, and we'd like to make it right. We'll reach out through email then. Here to help.
Lots of problems
After the direction of the assistant… I had to mail the second pod back. I haven’t been able to use them in 2 months and I have asked for a full refund. I still haven’t heard anything about the second pod and it has been at the neuro Md address for a week.
14 mai 2026
Avis spontané
Réponse de getneuromd.com
Hi Charles, thank you for the feedback, and I'm sorry for the delay and lack of an update on your refund. That's not the experience we want for you, especially after waiting three months. We'd like to get this resolved right away. Kindly send us a quick email so we can confirm the status of your return and follow up on your refund directly. Here to help.
They make a great product
They make a great product. It is alieviating my pain. Thank you so much.
9 août 2026
Avis spontané
Réponse de getneuromd.com
Hi Ronny, so glad to hear it's alleviating your pain. Thank you for letting us know! Reach out anytime if you need anything.
John from customer service made the…
John from customer service made the experience great. I ordered the wrong pads. He took care of me and sent the correct pads that day! Thank you for having excellent products and people taking care of your customers!
9 juillet 2026
Avis spontané
Réponse de getneuromd.com
Hi Butch, we're happy to hear about your experience! Glad John was able to turn an ordering mix-up around with same-day correct pads. That's exactly the kind of care we want every customer to experience. We'll be sure to pass along your thanks to him.
It helps for a little while.
It helps relieve pain for a while. I wish it would work longer. You need to supply something to stick the pad on, to help preserve the stickiness on them. They are not necessarily cheap. But I'm going to keep it. For the relief it does give, no matter how short lived it is. Been using every day for about a month. I use in mode 2 at level 27 currently. It could help you and it might not. But only $9 to try it out. It's worth trying.
7 août 2026
Avis spontané
Réponse de getneuromd.com
Hi Bert, thank you for the honest and detailed feedback! Glad to hear it's giving you relief after a month of daily use. We appreciate the suggestion about something to help preserve the pad's stickiness. I'll be sure to pass that along to our product team. When you can, kindly send us some details regarding your recommendation through help@getneuromd.com. All the best!
Now that I have the correct pads my…
Now that I have the correct pads my device is working good as new.
7 août 2026
Avis spontané
Réponse de getneuromd.com
Hi Bobby, thank you for the update! Glad the correct pads got your device working like new again. Here if you need anything else.
Excellent product it helps.
7 août 2026
Avis spontané
Réponse de getneuromd.com
Hi Peter, thank you for the review! Glad to hear it's helping. Reach out anytime if you have questions.
The company resonates kindness
Winston of NeuroMD heard my case and listened with kindness and compassion. I must presume that he is representative of the company. Thank you.
6 août 2026
Avis spontané
Réponse de getneuromd.com
Hi Phyllis, thank you for sharing this! So glad we listened with the kindness you deserved. Our whole team tries to show up for customers like you every single time. Appreciate the commendation.
When asked about my experience
When asked about my experience, I shared with NeuroMD my condition and they replied with a heartfelt response. This company cares about it’s customers.
26 juin 2026
Avis spontané
Réponse de getneuromd.com
Hi Ann, thank you so much for sharing this! We're really glad our team was able to respond to you with the care you deserved. Thank you for trusting us with your experience. Feel free to reach out anytime.
Quite surprising to me - it works!
Quite surprising to me, I noticed a reduction in the pain after the first session, and my lower back feels a little better and better after each session. I've been using it about 3 weeks now.
5 août 2026
Avis spontané
Réponse de getneuromd.com
Hi Galen, thank you for sharing this! Great to hear you noticed relief after your very first session, and that your lower back keeps feeling better with each one over these 3 weeks. We're always here if you have questions along the way.
Both my wife and I have used this and…
Both my wife and I have used this and it has been a big help.
5 août 2026
Avis spontané
Réponse de getneuromd.com
Hi Chuck, thank you for sharing this! So glad it's been a big help for both you and your wife. Reach out anytime if you have questions.
I have pre-existing conditions.
I have pre-existing conditions. An L1 compression fracture that is stable. After several hours of activity, I need to lie down for 30 minutes. Since using the NeuroMD back pain corrective therapy device at an intensity of 30, I feel less discomfort. The device strengthens the very deep muscle surrounding my spine (the Transverse Multifidus). Like core muscles, it supports my upper back weight despite my pre-existing condition.
5 août 2026
Avis spontané
Réponse de getneuromd.com
Hi Rex, thank you for the detailed feedback. Glad to hear using the device at intensity 30 has helped ease your discomfort, even with your L1 compression fracture in the mix. We're always here if you have questions as you continue using it.
I needed help with an issue
I needed help with an issue, and the whole team was on track immediately. What great customer service and care. Thank you so much!
3 août 2026
Avis spontané
Réponse de getneuromd.com
Hi Ingrid, thank you so much for the kind words! So glad the team was able to jump on your issue right away and take care of you. We appreciate you taking the time to share this. Feel free to reach out anytime.
Consistent results
I have been using The NeuroMD since 2021 and I can honestly say I would not have made it without it. I was in desperate need of spinal decompression which I finally had on April 14th of this year at the Cleveland Clinic. There are so many mornings when I literally cannot straighten up without the use of the NeuroMD. It has seen me through some of the worst of times by alleviating some of the most severe sciatica symptoms. Now that I am 3+months post-op, I am experiencing spinal pain that I did not have before the surgery. I have,once again, with my Neurosurgeon's permission, turned to the NeuroMD for daily relief. Plain and simple, I cannot be without this device. It goes on even before coffee!
4 août 2026
Avis spontané
Réponse de getneuromd.com
Hi Lenore, thank you for sharing something so personal. Five years is a long time, and we're honored that NeuroMD has been there for you through all of it, before and after your surgery. So glad it's continuing to bring you daily relief. We're always here whenever you need us.
John and NeuroMD have "saved our Lives
John and NeuroMD have "saved our lives"...my wife and I have used your device since 2021 for our backs...early on...we have since ordered another and we will be getting the 4th generation Soon..we Greatly appreciate John's wonderfull help...Getting old is not for "Sissies " as my Dad always told us...now my knees are going "South" and they need your newest device...Thank You again John and NeuroMD...Keith and Lenore
4 août 2026
Avis spontané
Réponse de getneuromd.com
Hi Keith and Lenore, thank you so much for this. Five years with us and now moving on to the 4th generation says a lot! We'll make sure John hears how much his help has meant to you both. Wishing you well with your knees too, and we're always here whenever you need us.
Completely changed my entire projectory…
Completely changed my entire projectory of my life!! I was heading toward a scheduled procedure to be done on my back with no specific guarantee of it working, but this device got it done. Absolutely the best purchase and efforts of my time with the procedures.
11 mars 2026
Avis spontané
Réponse de getneuromd.com
Hi Marcey, thank you so much for sharing this. We're truly glad to hear how much of a difference NeuroMD has made in your back. Comments like yours mean a lot to our team. Wishing you continued relief, and we're always here if you need anything.
Seeing serious results in my back and…
Seeing serious results in my back and glutes for strengthening connecting muscle’s.
1 août 2026
Avis spontané
Réponse de getneuromd.com
Hi Arthur, thank you for sharing this! Great to hear you're seeing serious results strengthening the connecting muscles in your back and glutes. Keep it up! Feel free to reach out anytime if you have questions.
Great response time
Although the neuromd did not alleviate my pain after 60 days of using it, I was relieved to be able to get a refund. I sent an email on a Sunday and got a response right back. Winston helped me to navigate getting the process started. He was prompt, kind and thorough.
Hopefully others can get relief because it seemed like a high end device.
2 août 2026
Avis spontané
Réponse de getneuromd.com
Hi Barbara, thank you for sharing this. I'm sorry the device didn't bring the relief you were hoping for, but so glad you got the refund process sorted out. We appreciate you taking the time to share your experience.
NeuroMD is the answer I’ve been looking for
I have been using NeuroMD for approximately a month now and I am so happy with my results so far. It has reduced my spinal pain tremendously.I am definitely going to continue the process.
1 août 2026
Avis spontané
Réponse de getneuromd.com
Hi Mary, thank you so much for sharing this! We're thrilled to hear NeuroMD has tremendously reduced your spinal pain over this past month. So glad you're planning to continue. If you ever have questions along the way, we're always here to help.
Faulty pads
The last batch of pads only lasted 3 uses, while my first order lasted almost a month. The product effects are great. It reduces the amount of pain. Will continue to use as long as pads hold up.
21 juillet 2026
Avis spontané
Réponse de getneuromd.com
Hi Keith, thank you for the feedback, and glad to hear the pain relief itself has been great for you. I'm sorry the last batch of pads didn't hold up like your first order did. That's not typical, and we'd like to make it right. Please reach out to help@getneuromd.com with your order details so our team can look into it.
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