Odie Pet Insurance Avis 

Several claims denied after harping on them that they weren’t even in review. Then suddenly after a phone call nearly a dozen claims denied.

Former manypets covered all issues. We have communications with this Odie branding as well indicating nothing will not change. Is there inquiries for a class action lawsuit?

***UPDATE***
After a bit of back and forth, and actually speaking with the CEO via Linked In, they have actually reversed and reimbursed all of my golden’s denied claims. There is some good in this company… you just need to press for it.

Stay away from this company. I was transferred to them after ManyPets closed down. It’s the same underwriter, but now Odie is the administrator. DO NOT USE THEM.

They denied all claims for my golden’s MCT removal and chemo treatment. These people do not understand what “pre-existing” is and MCTs are typically removed and cured. I even have a letter from our Oncologist stating this to them (you know… someone that ACTUALLY knows what she’s talking about.).

They’re terrible at communicating, they’re essentially a bunch of idiots attempting to act like an insurance company, and they have no idea what they’re doing.

SCAM SCAM SCAM

So sloooowww with processing claims. It's a joke. Their website says claims will be processed within 15 business days. I'm waiting on three claims right now, two which have been submitted over a month ago. Tried emailing twice, got a response about them being expedited then heard nothing back after I responded. (They have not been expedited by the way) Called twice, leaving a message on one of them. No response. Their customer service is terrible.

This company continues to be the worst company on the face of the planet. I’ve tried cancelling in any which way, emailed, called, tried through customer portal. Also, whenever I call it says to leave a message and someone will contact me in a couple of days. I’m still receiving emails about updating the payment for both of my cats because that was the only way to stop them from charging me since trying to cancel the right way doesn’t work with this company

THIS IS A SCAM!!! Do not use this “insurance” EVER!!
1) they take over a month to possibly pay out
2) it’s incredibly hard to get in touch with them. My phone calls were never returned. Emails take forever to be returned and it’s NOT a continued dialog. If you respond it will take forever for them to respond again.
I was DENIED fully for a wellness visit due to “toenail trim” yet my roommate was approved for a wellness visit INCLUDING nail trim.
This is the worst, most scammy “insurance” ever. I am so disappointed that Many Pets transferred our care to these idiots.

If there was an option for zero stars, that would be the one to pick. Very misleading information about how long it takes to process a claim, keep you in the dark, drag their feet, poor customer service. Submitted my claims and all medical records a month ago, and still have not received any reimbursement. Customer service seems to be trained in deceiving the customers

I was a former ManyPets customer, just like most recent reviews. Odie is not a trustworthy pet insurance company. They have not done nor they are going to do as what they said on the transition email they sent to us transfer customers from ManyPets. They will keep making excuses not to pay the reimbursement or cover your sick pets who never had a so call pre-existing condition before began the policy with ManyPets. I filed the claim on 9/2 and now 10/7 and there is nothing changed in the claim status since the day I submitted it. It has been 5 weeks and it still shows that I submitted the claim, nothing has been review or process after I tagged along a bunch of downloaded medical records (the same day I filed the claim) which showed that my dog was a healthy puppy before I began having pet insurance with ManyPets and I never had any issues with ManyPets until they transfered me to Odie. Odie has no problem charging my credit card, but Odie is having a lot of problems to process the claim and pay the reimbursement. Whoever wants to get insurance for your loving pets, PLEASE DON'T choose to insured with Odie if you dont want to end up like us! Odie makes themselves look like A SCAM, NOT A TRUSTWORTHY COMPANY. THEY SAID THEY WERE GOING TO COVER YOUR PET WITHOUT INTERRUPTION??? ALL LIES!!!

Trash! Fraud! Do NOT do business with them. They deny most claims for bs reasons. Our cat has been getting colds this year and they are claiming pre existing conditions because we made a comment to the vet about labored breathing a year prior. They look for any reason to deny your claims. We were covered by ManyPets before and they approved the same claims they are denying. They said they would continue coverage since we got defaulted to their company when they went out of business. After being denied a thousand dollars in claims, we are switching. Good riddance!

One star is to generous for this company. They are knowingly committing insurance fraud. I have been waiting almost 2 months to be reimbursed for my claim, which took almost 6 weeks to processed. They admit they are under staffed but do nothing about it. They do not return the calls or emails within any realistic time frame. You are held hostage there, I was a many pets customer before my policy was either sold or transferred to Odie. When you try to shop other companies they tell you anything your pet has been treated for is a pre existing condition and will not be covered.

If I could give less I would. What an absolute SCAM. I’m so tempted to report them to the authorities… I NEVER signed up for pet insurance, but they somehow got my information and just started charging me! I tried reaching out to resolve the issue and get a refund but they continued to ignore me… it got to the point where I had to file a fraudulent claim with my bank and get a new card. I still get emails from them to this day asking me to “update my payment”… leave me alone. Such an uncaring organization.

This company is a complete scam. We had a pre approval letter from them and the still denied claim. And it took 8 weeks to hear back from them. They don’t answer their phones, voice messages, or emails. All they do is take your money. None of our claims have been approved by them. Always a reason not to pay. Will be filing complaint with BBB and canceling policy.

Was switched from Many Pets which was an awesome company, to Odie Pet Insurance. They suck to be truthful. I have a monthly claim for medication for one of my cats that Many Pets always paid for. Odie denied the very first claim on this saying it was a pre-existing condition by reading between the lines on a vet explanation on a visit before he was diagnosed. I had to fight the claim and explain that if Many Pets paid for it then by law they should to. They fought back saying they have the right to make their own decisions. So by them saying that you get the same coverage...blah blah blah... is a joke and a lie. I finally called Many Pets and complained to them then followed up with an appeal with Odie. Finally got them to pay for it, which is great when they actually get around to paying for claims. I sometimes go 3 months or longer (if I don't call and complain) to get paid for the monthly claim that I have. I normally have to call after 30 days and start complaining every week until I finally get paid. This last one was insane. Finally go them to pay 3 months of bills and it sat in the pending payment stage for over 2 weeks. Called again and was sent an email saying it would be another week. Called again and finally got the payment released. It's really getting ridiculous and I'm in a bind now because I can't go anywhere else because this is going to be considered a pre-existing condition with another company. I can only hope they get their act together soon. They sure can take money out of my account every month for the policy payment, they just can't seem to release it. They keep saying they will be getting better as they hire but I've heard this for the whole year now.

I got stuck with this company because ManyPets that I used to have left the U.S. market and my policy was sold to them. They are horrible. It is very hard to communicate, and the claims are denied for no valid reason. They also applied a cap to my used to be "unlimited" policy with ManyPets for the same premium amount. It's been a month and the claims are still in a "submitted" status. ManyPets was great, easy to communicate, and claims were processed timely. This company is a nightmare to deal with.

I am sad to say my experience with Odie has been horrible. Like many, I was transfered from ManyPets. It has been 45 days since I submitted my first claim. I was told to expect at least 2 months. This is unacceptable. I am waiting to be denied just like many other customers that left reviews. I am stuck, like many due to pre-existing conditions. Seems like a trap to me. Please stay away from Odie. I don't see them lasting much longer with this business model and very low rating with BBB.

This business is a scam. I don't mean like a normal bad business. I mean they are actually scamming people. They do not answer any email or phone calls ever. They do not pay claims, and they typically do not even respond to them. It is a criminal enterprise and everyone involved should be ashamed and probably throw in jail.

Submitted 3 claims over a month ago--no movement. Emailed the email address they say to write to over a week ago for assistance twice.. No reply or acknowledgement .

They refuse to answer the phone. They don't pay on claims for months, if at all. They respond to emails with excuses to explain delays. According to their emails they can't help you in a timely manner because they are overwhelmed with claims. Buyer beware. Stay far away from this company. According to them they are too busy to deal with their customers. My experience with them Spans from Jan 2025 until Sept. 2025 when I canceled the policy.

Avoid this Insurance company at all cost they are completely unresponsive to claims or update requests. They only thing they will ever respond to is issues with you paying your premium (go Figure). They made an arrangement with a previous insurance company Many Pet to gain their US customers and I can only describe this as fraud. Customers who were forced over from Many Pets had to accept the much worse policies forced on them or have any issue their pets had labeled pre-existing on another policy. Odie exploits this by completely ignoring claims from these customers as they have no other options so they will just keep taking money from them until they give up. I eagerly await the inevitable class action lawsuit against this company please do not insure your pet here as they have no future given their business practices

I haven't received payment for two separate claims submitted over a month ago. They simply sent an email saying: "We are currently experiencing a large influx of claim submissions which is causing a delay in our claim processing time." The funny thing is that they are not delaying any of the premium payment deductions from my bank acct.

my pets were insured with Many Pets and I had a great experience for three years. I was told that Many Pets merged or sold to Odie Pet Insurance. What a joke. I had to submit a claim and they keep giving bizarre excuses as to why they will not reimburse me. One excuse was that I had to send all my two pets medical records from the first day they were seen, so I did that. And then they were asking for previous records before they were even born. I truly do not know what to do now bc any other insurance company I would go to wouldnt cover any pre-existing conditions. So basically we all have been duped.