Horrible experience. The company failed to tell me the truth for 6 weeks while I waited for the order...they said it was in quality check, then functionality check, then processing check, then review... Voir plus
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To start, their products are solid, budget friendly and versatile enough for a full body at home workout. I mostly use the bands for recovery and mobility movements, and they provide the right... Voir plus
I contacted your customer success team because I had an issue with my order. Your rep, Mira Ray, contacted me very quickly and resolved my issue. I received my order, correctly, a few days later. The... Voir plus
L'entreprise a répondu
REDGE FIT is one of the most reliable, unique, versatile gym equipment on the market. Its capability to provide an amazing pump gets me excited every time I use it. It is durable, it is fun and I’ve n... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The best home fitness equipment & fitness programs out in the game! Redge Fit is changing the game of home fitness by providing never before seen equipment that people will love. The equipment is designed to keep in the mind the modern minimalistic world.
Coordonnées de contact
Canada
- getredgefit.com
4,3
Excellent
442 avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Bands break
My wife ordered the Redge Fit for my birthday. I started using the Redge fit and it did as described. I can see the results and I’m impressed. Their customer service is awesome to work with and have done a great job. Thanks Redge Fit.!!
17 juillet 2024
Avis spontané
Réponse de Redge Fit
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and discomfort caused by the bands breaking during your workouts. Your safety and satisfaction are our top priorities.
We are committed to resolving this issue for you. Please rest assured that we take your feedback very seriously. We will ensure that you receive high-quality replacements for the broken bands. Our team will also investigate this matter further to improve our quality control and prevent such incidents from happening in the future.
Please reach out to us at support@redgefit.com, and we will expedite the process to get you the replacements you deserve. If you have any other concerns or need further assistance, don't hesitate to reach out. We appreciate your patience and understanding.
Thank you for your trust in Redge Fit, and we will do everything we can to make this right for you.
Bad customer service
I ordered a portable gym for my husband for Father’s Day and never received it even though it said in transit. I called ups and they said to contact ridge fit too. This was June 19. The company said they’d look into it. It is now July 2 and no response. I have emailed numerous times. No response. I’m very frustrated. I would give this company zero stars if I could! Very disappointed. DO NOT order from this company!!
11 juin 2024
Avis spontané
Réponse de Redge Fit
We deeply apologize for the frustration and disappointment you have experienced. We understand how important your Father's Day gift was, and we are truly sorry for the delay and lack of communication.
We want to assure you that we are taking immediate action to resolve this issue. Your experience is not reflective of the standard we strive to uphold, and we are committed to making it right.
Our team has reached out to you. We will prioritize your case, investigate the status of your shipment, and provide you with a resolution as quickly as possible. If the order cannot be located, we will process a full refund for you.
We are also reviewing our communication processes to ensure better responsiveness and support for our customers in the future.
Thank you for bringing this to our attention.
Ordered the redge fit 2 months ago
Ordered the redge fit 2 months ago. All I have gotten are AI auto generated comments to our request or worse, complete silence. We have been notified it is "shipping queue" for 2 weeks now. Seems like a scam. No one responds to comments to cancel order so yeah, stuck dealing with a company that takes money but doesn't deliver.
9 mai 2024
Avis spontané
Réponse de Redge Fit
We sincerely apologize for the inconvenience and frustration you have experienced. We understand how upsetting it can be to wait for your order and not receive timely or helpful responses.
Your experience is not up to our standards, and we are committed to making this right for you. Please know that we are taking immediate steps to address your concerns.
Please contact us directly at support@redgefit.com with your order details so we can prioritize your case. We will provide you with an updated status of your shipment.
We are also reviewing our communication processes to ensure better responsiveness and support for our customers moving forward.
Thank you for your patience and understanding. We are dedicated to resolving this issue and restoring your confidence in our company.
Never got my product
Never got my product, lost with UPS. I have sent them several emails and used the chat box and no one seems to be able to respond to me. I even left comments and sent them a message via Instagram. No response.I bought this product more than a week ago and no one can respond to me. All I want is a refund and never deal with this company again. The customer service is God awful and I wish I would of came here first because I am starting to think they delete negative comments…Oh! And Just found out they blocked me on IG. All because I told them I was trying to reach out. This company is a whole scam
26 juin 2024
Avis spontané
Réponse de Redge Fit
We are deeply sorry for the inconvenience and frustration you have experienced. We understand how upsetting this situation is, and we sincerely apologize for the lack of communication and the issues with your order.
Please know that we take your concerns very seriously. Blocking customers and failing to respond is unacceptable, and we are actively investigating this matter to ensure it never happens again.
We are committed to resolving this issue for you as quickly as possible. Please contact us directly at support@redgefit.com with your order details, and we will prioritize your case. We will work with UPS to locate your package or process a full refund immediately.
I didn't get all my order the most…
I didn't get all my order the most expensive part of it and the way they got it set up with ups. Ridge fit has to contact them and you get no response from them. Contact number don't seem to work. Makes me feel this whole thing is fraudulent.
21 juin 2024
Avis spontané
Réponse de Redge Fit
We are very sorry to hear about your experience and understand your frustration regarding the missing item and the difficulties in contacting us.
First and foremost, we apologize for any inconvenience this has caused you. We assure you that we are committed to resolving this matter as quickly as possible.
Our team has reached out to you so we can look into this issue immediately. We will work with UPS to ensure the missing item is located and delivered to you, or we will process a refund if that is preferred.
Your satisfaction is important to us, and we are taking your feedback seriously to improve our processes and communication.
My review sounds very much like others
UPDATE: After leaving my review here I did get my refund.
My review sounds very much like others. Wish I had read this first. I never received my order. After asking for a refund I was told they would send the request to the billing department. Now no one will respond. It has been about 2 weeks. with no response.
6 juin 2024
Avis spontané
Réponse de Redge Fit
Thank you for updating your review. I'm glad to hear that your refund was processed and I apologize for the inconvenience caused previously. If you have any other concerns or need further assistance in the future, please don't hesitate to reach out.
DO NOT order from this company
I placed my order on 5/13/24 and did not receive any shipping/tracking info for a few days. I emailed the company and was told that it was out of stock and that they would email me once it ships. I received an email stating that it was back in stock and would be receiving shipping email. No emails. Nothing. I emailed the CS for Redgefit and I got the same response saying that it was out of stock. I asked them to cancel my order. They refused saying that the order has been processed. I escalated it through PayPal and will be going to American Express next. This is a scam company with terrible customer service. Probably a foreign company paying children to put together subpar products for pennies a day wages.
13 mai 2024
Avis spontané
Réponse de Redge Fit
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it can be to wait for an order and not receive timely updates.
We are committed to improving our customer service and your feedback is invaluable in helping us do so. We regret that your order was delayed and that our communication did not meet your expectations. Please know that we are addressing these issues internally to prevent similar occurrences in the future.
Regarding your order, we would like to resolve this matter promptly. Please reach out to our customer service team at support@redgefit.com with your order details, and we will do our best to assist you.
Once again, we apologize for any inconvenience this has caused.
Misleading ad
Misleading ad
I ordered this portable gym because I believed it would deliver within three days, but it was clickbait. I emailed them, but they did not respond. I ordered this on 6/11, and today is 6/17. I regret I ordered this.
17 juin 2024
Avis spontané
Réponse de Redge Fit
We sincerely apologize for the delay and for any inconvenience this has caused you. Your experience does not meet our standards, and we understand your frustration.
Please know that we take your feedback seriously. We are actively investigating this issue to understand what went wrong with our shipping expectations and why your email went unanswered. We want to make this right for you.
If you have not already received a resolution, please contact us directly at support@redgefit.com. We are committed to resolving this issue promptly and ensuring your satisfaction.
Horrifically Poor Customer Service: No Steak, Just Lots of Gristle
Horrifically poor customer service. I ordered this product for rehab purposes, having suffered a through and through tear of my left supraspinatus tendon with AC joint hypertrophy. My orthopedist told me to transition, at least for the next three months, to a band type workout system from the free weights I prefer. I ordered this contraption a week ago, post promise of three day shipment, and have had no feedback whatsoever from these hucksters. What's more, the supposed free app, which I really don't need but expected based on the group's advertisements, provides only paid access. Another shining example of the inverse relationship between entities that spend mega dollars on advertising the shlock they otherwise could not sell sans the false promises due to the collective incompetence of the company and whatever the hell it is they are hawking.
12 juin 2024
Avis spontané
Terrible company selling an absolutely…
Terrible company selling an absolutely unsafe product. I originally tried to cancel the order after further review of their website and after finding all the honest reviews on Amazon. The website is very poorly made using old techniques such as copy/paste which paints the picture of this product being cheaply made almost scam like. Furthermore The customer service phone number is disconnected and any email correspondence is a BOT. The APP is also a joke and in most cases requires additional money to use the features. Big feature such as the workouts despite them supposedly being included in a package deal.
I was able to get my money back, however, the buyer is required to pay for the shipping, in my case $20 via USPS, it would have been $46 via UPS. So clearly not a full money back guarantee, they do list that in the fine print.
I would advise anyone considering buying this to review the product on Amazon first. Their reviews are honest and are a lot worse than Redgefits site. The Amazon reviews mention the snapping hazard and obvious manufacturer quality issues, there are a lot of them too. The product is very cheaply made to the point it’s obvious this product is dangerous to use. I agree with other reviewers that Redgefit only displays positive reviews only on their site. This is a good product and company to avoid doing business with.
11 juin 2024
Avis spontané
Réponse de Redge Fit
Thank you for sharing your feedback and expressing your concerns regarding your recent experience with our company and product. We sincerely apologize for any inconvenience or frustration you have encountered. Your satisfaction is our top priority, and we take your comments very seriously.
We apologize for the delay in responding to your email. We are transitioning to a new platform to improve our service and support for our valued customers. This transition has temporarily affected our response times, and we understand the frustration this may cause.
You requested your order to be canceled on the same day your item was picked up by Fedex from our warehouse. We accept a notice to cancel an order or update any changes such as quantity or Shipping Address information as long as your order can still be cancelled from our end.
Our team confirmed that we have already refunded your purchase after returning the item back to our warehouse. We want to clarify that our return policy, including the responsibility for return shipping costs, is clearly stated on our website. We understand that these details can sometimes be overlooked, and we strive to ensure our customers have all the information they need before making a purchase.
We genuinely appreciate your recommendation for potential buyers to review products on multiple platforms. We believe in honest feedback and are committed to addressing any quality issues with our product. Safety and quality are paramount to us, and we are taking steps to investigate and resolve the concerns you and other customers have raised.
They made it right.
Update. Customer service got back to me and fixed the app so I'm upgrading my review to 4 stars. There is bumpiness in their workflow but they made it right.
So far I’m giving 3 stars for the quality of the product. I took off 2 stars since I can’t reach anyone about why the app is not recognizing my email and giving me the one year membership as advertised. I feel I would use this product if I could access the programs.
9 juin 2024
Avis spontané
Réponse de Redge Fit
Thank you for updating your review and sharing your feedback with us. We apologize for the initial inconvenience and the delay in resolving the issue. We're glad to hear that our customer service team was able to assist and improve your experience.
We understand your frustration and appreciate your patience. Your feedback is invaluable to us as we continue to refine our processes and enhance our product offerings. If you encounter any further issues or have additional feedback, please don't hesitate to reach out. We're committed to ensuring your satisfaction.
Thank you again for your understanding and for giving us the opportunity to improve.
Shady Company
They offered me a free year of the app for a favorable review and never followed through, they also have gone radio silent. Show's you how truthfully shady their marketing and customer service is.
4 juin 2024
Avis spontané
They delete negative comments off of…
They delete negative comments off of Facebook. I made this purchase not thinking about my new injury which is permanent. I’ve sent an email no response. I also paid online and it offered 100 videos. But you get on to the app and you have to pay. After I made my order I received text message after text message to use my discount code. I haven’t unboxed it but don’t plan on it
3 juin 2024
Avis spontané
Réponse de Redge Fit
Thank you for taking the time to share your feedback. We sincerely apologize for the negative experience you’ve had and the frustration it has caused.
We value all feedback, whether positive or negative, as it helps us improve our products and services.
We assure you that we do not intentionally remove negative comments, and we regret any misunderstanding that may have occurred.
Regarding your purchase and the accompanying video content, we apologize for any confusion.
The 100 videos should be accessible without additional charges If you are experiencing issues accessing them, we are here to help you
We are also very sorry to hear that you have not received a response to your email. This is not the level of service we aim to provide. Our team has already responded to your email. Please check your inbox for updates.
Ordered about a month ago and have not…
Ordered about a month ago and have not received it yet!
184907 Order number
2 juin 2024
Avis spontané
Réponse de Redge Fit
Hi Thomas!
For security purposes, please do not post your sales order number online.
Want to assure you that we are actively processing your order, and our team is working diligently to ensure it reaches you as soon as possible. Unfortunately, there have been some unforeseen delays that have impacted our usual delivery timeline, but we are committed to resolving this swiftly.
We truly value your business and your patience during this time. If you have any further questions or need more information about your order status, please don't hesitate to contact our customer service team at support@redgefit.com.
PS. Our customer team has already responded to your email last weekend. Please check your inbox for updates Thomas.
Awesome product!
I love how durable the bands are and how I can take my RedgeFit with me where ever I go. It fits into to my carryon bag when I travel so I literally have no excuse to not get a good workout in everyday. The variety exercises that I can do ensures that I never hit a plateau and that I can always get a full body workout. No matter your fitness level this a a great product if you want to get in shape or stay in shape!
17 mai 2024
Avis spontané
Réponse de Redge Fit
Thank you so much for your glowing review! We're thrilled that you're enjoying your RedgeFit bands and finding them convenient for your travels. It's wonderful to hear how they've helped you stay consistent with your workouts. Keep up the great work! 💪
Easy to use for a good workout
I enjoy the system. It’s easy to use and has a variety of workouts to do right at home.
26 mai 2024
Avis spontané
Réponse de Redge Fit
That’s fantastic to hear! We’re thrilled that you’re enjoying the Redgefit machine and finding it easy to use with a variety of workouts. Keep up the great work! 💪
Love this machine
Love this machine! Portable and versatile! Customer service is top notch as well!
24 mai 2024
Avis spontané
Réponse de Redge Fit
Thank you! We greatly appreciate your feedback🤍
Not only are their products great but…
Not only are their products great but their customer service is top tier!
6 mai 2024
Avis spontané
Réponse de Redge Fit
We're thrilled to hear that you've had a positive experience with both our products and our customer service! At Redgefit, we're committed to providing not only high-quality products but also excellent support to our customers✨
Convince of the gym at home
Redge fit has really helped me come a long way! With my busy schedule and not having time to go to the gym it is amazing to have the same benefits from using the Redge fit at home and on my time!
6 mai 2024
Avis spontané
Réponse de Redge Fit
Amazing! We're happy to be a part of your fitness journey💪
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