PersonalHour Pilates US Avis 195

I absolutely love my reformer! Best investment I could make. Great quality, color, wasn't all that long from order time to receiving it. I ended up getting a full reformer vs a fold up, because of all the extra parts, jump board/box/platforms! My reformer instructor friends are looking at ordering for their business from here, vs the other places, because of the quality and price vs their high priced ones they were looking at. Highly recommend Personal Hour!!!!!

The quality of this reformer is AMAZING! It was easy to set up (took me less than an hour), is comfortable, and glides effortlessly and silently.
The crate my reformer came in didn’t look anything like the videos they had on their site but when I called and asked how to open it, they not only were happy to help but they FaceTimed me and had the warehouse people show me how to open it. The customer service at this company is truly unmatched and I can’t thank them enough for their help. I was also able to open the crate myself after they showed me how to do it.
I will definitely be ordering a tower for my reformer at some point from them after having such a great experience with them

From beginning to end my purchase was excellent. I ordered an in - stock reformer which was shipped in about 2 weeks. The date to be shipped was listed on the website upon ordering so i knew there would be a wait. Once shipped i was contacted via text by the delivery company to set up a delivery date. The driver came on the date and time and was extremely polite and courteous. My reformer was packaged beautifully and super easy to assemble. personal hour also notified me via email when my order was preparing to ship and contact info if needed. My reformer is built well and works wonderfully! great product.

I just love my new reformer. Really well made and nice looking too. Great customer service!

Within a few days of ordering my reformer, i got a phone call from PersonalHour, telling me they were shipping that day, and within 1-2 days, the shipping company would contact me to set up time and day delivery. 100% happened. My reformer was packed in a perfect crate, my son carried the reformer inside, and pretty quickly, i was doing a studio like flow following one of PH videos. The quality is as good as any studio I've been to. I'm so happy to have this here, i hop on whenever i feel like it. It's a great reformer.

The reformer arrived packaged very well in a crate. Minimal packaging and clean! I was very excited to get it set up, and unfortunately had a negative experience in the out of date booklet and lack of content. I don't want to search their website to find updated material, and the lack of a live agent or phone number is frustrating. This is an expensive and a beautiful machine; and it is a bummer to not have better customer support. Once Mark called me back, he was very helpful; however, I am still addressing the app after 10 days. I cannot find on demand or the search will not work to sort classes, nothing on the tower and instructor classes...
They are constantly sending $50 off for items in your cart or offering 10% off, but the codes do not work. The company needs to put time and energy into communication and timely correspondence. Pilates is suppose to bring balance, strength and center relieving stress...Personal Hour needs to figure out how to remove the chaos in their poor communication and manuals.

I’m very happy with my Janet reformer. I’ve had it for 2 months. Shipping was excellent and well communicated. The wheels started squeaking after a month. Product support was great. They were quick to respond. We even did a FaceTime call. First tried oil but that didn’t work. They sent me new wheels and that solved the problem. The reformer is solid and the accessories are just right. The box is very comfortable. The pulleys, ropes and springs are as expected. I use it several times a week

I am pleased with my Zous reformer from PersonalHour. I was waiting for three months for a reformer from another company and ended up canceling because they were having logistical problems. I ordered the in stock Zous reformer from PersonalHour and received it in less than two weeks. I must say I am pleased with the quality of this reformer and how whisper quiet it is. I’ve done several workouts on this bad boy and I must say, I am pleased. I did pay for in home delivery but did not receive that service and I was promised a refund. It’s been two weeks now and I have yet to receive it. (Hence the 4 stars). Stars will be adjusted once refund is received. Overall I am satisfied with this purchase. Also, I do own an entry level reformer. I am amazed at the difference between the two. I feel that there is so much more that I can do with the Zous that I couldn’t do with my other reformer. I had problems with wheels falling off and shoulder rests splitting. These are things that prompted me to invest in a more studio quality reformer. I have no regrets.

“I’ll be honest—my experience didn’t start off well. My order took longer than the expected 12 weeks, and I found the initial customer service to be very frustrating and unresponsive. However, after reaching out to leadership, I was contacted directly by the Nadia the CEO and COO Joseph, and that completely shifted my experience.

They were attentive, took full accountability, and worked quickly to resolve the issues I had with both customer service and shipping. It was clear they genuinely care about their customers and their reputation, which made a meaningful difference. Based on how well they handled my grievance I would purchase a reformer from them again.

Most importantly, the reformer itself is excellent quality—well-made, sturdy, and absolutely worth the wait. While the process had its challenges, the way they handled the situation and the final product have left me with a positive impression overall.”

I find it much easier to find fault than to compliment. That being said….

I am thoroughly impressed with not only my Janet 2.0 Elite reformer but also the company as a whole. It took me well over a month to decide on exactly which reformer to purchase from Personal Hour as it had to fold and easily maneuver into a closet when not in use. I had a lot of questions in several emails to customer service. Each one was answered quickly. Everyone was extremely helpful.

My reformer was just delivered. The shipping crate was constructed better than most houses. Unpacking it is definitely a two person job. The quality of materials used and the construction of this reformer epitomizes what it means to be Made in America. Something which is sorely lacking today. During unpacking I damaged the footbar cover. I emailed the company Friday evening and inquired as to how I could replace it. They responded to me the next day, Saturday, saying they would replace it at no charge. Who does that? It was my fault.

Every single piece (and I mean EVERY) of the reformer is high quality and beautifully crafted. I am a very picky person and can find no fault with anything. It functions perfectly and the bed is whisper quiet. I look forward to using it for many years to come. Well worth the price and the 8 week lead time!

We recently added these reformers, towers and cadillac to our studio and have been happy with how they’ve supported our growing class schedule. The carriage is smooth, the setup is straightforward, and they’ve been a solid, reliable addition for both instructors and clients. A great option for studios looking to expand their equipment and increase capacity.

I purchased the Zous Pro reformer in early March. It arrived within a week (Ohio to Maryland). It was well packaged, & the delivery communication was great. There was minimal assembly on my part. I should mention, I had never taken a reformer class, & I still managed fine. Seriously, I had never seen a machine in person even. There are videos & the manual on their site. I am taking private lessons to learn how to use the machine. The instructor brought up an adjustment for my height that confused me (she was using a different brand of machine). I emailed Personal Hour, & they helped me figure it out. Emails were very timely & polite. I have seen others complain about getting customer service, but when you email, as thet request on the site, you get an expedient response. Very, very happy I took the chance with this company.

We’ve had a great experience working with Personal Hour. The team has been incredibly responsive, helpful, and flexible throughout the ordering process, which made a big difference as we were getting our studio up and running. The reformers themselves are well made, smooth, and feel sturdy, and the design is clean and elevated. Overall, a really positive experience and would definitely recommend.

I love this reformer, it folds nicely and fits my smallish workout room perfectly. It's really quiet and smooth operating as well. I stopped in at the Dublin Ohio store and was shown all the reformers which helped me decide on the folding one better than just looking at them online. I tried several in the store and they all look to be really well made, so if you cannot go to the store, you won't be disappointed by the quality. I'm so glad I don't have to drive to a studio and pay over $250.00 a month any longer.
Thank you
Cheryle

Purchased the Nano Pro Max in Bone and LOVE it! It is as nice, (probably nicer) than the reformer I use at my gym/studio. Met with Chris and he helped me decide between the Janet and the Nano Pro Max. Ultimately I wanted the heavier, sturdier reformer but both were amazing. (I figured I may get my husband and boys to possibly use it and wanted the additional options for spring tension. If you’re looking for a reformer— this is where you want to purchase from a local OH company. Pick up was a breeze and they helped uncrate and load it into our vehicle.

I recently purchased the Personal Hour Nano Elite Plus Reformer with Tower, and I couldn’t be happier with it. The machine is absolutely beautiful and feels very high quality. The carriage is incredibly smooth, and the padding is comfortable, which makes workouts really enjoyable.

Installation was surprisingly easy, and everything felt well-designed and solid once it was set up. One of the things I appreciate most is the spring mechanism—it offers so many combinations that it truly works for every level, from beginner to advanced. It gives a lot of flexibility for different workouts and progressions.

I’ve only had it about a week, but it already feels like a fantastic addition to my home studio.

Customer service has also been spectacular. I made a mistake during the ordering process, and their team bent over backwards to help me find solutions and options so I could still get exactly what I wanted. That level of support really impressed me.

Overall, I highly recommend this reformer to anyone looking for a beautiful, well-built machine with excellent functionality and outstanding customer service.

I absolutely love my new Personal Hour reformer. It is very solidly built, was easy to assemble, was packed very well for shipping, and arrived in less than two weeks. And I love that it looks like a piece of beautiful furniture in addition to being so functional. Would highly recommend.

Excellent customer service and amazing quality!

I wanted to go see first hand what these machines were all about. I was given LOTS of time, provided with great information, and was not rushed or overwhelmed. I felt like they really listened to what I wanted and what I was looking for. I was so impressed with the customer service and knowledge of of the staff!! The experience was truly great. I do think it's worth it to come by if you are in the area. The machine that I thought I wanted really wasn't the one I needed, and one of the accessories I thought I didn't want, I did after trying it out. They offer so much customization, and so many options, you can't really go wrong!