Giannanewyork Avis 

The quality of the shoes were poor (no arch support) and questionable materials. The sizing varies widely. I ordered two pair UK 38/US 7.5. One was too small about 6.5, and the other way too large about an 8.5. Returns are at your own expense and have to be shipped back to China, not the US.

Like every review I have read, my shoes came from China and not from New York. It took over a month for me to get my shoes. I ordered orthopedic shoes with arch support and cushion, and it had none of the above. I filled out the customer contact form on their website and receive no response. One of their associates keeps emailing me checking on how things are going, so I emailed her the same request about returning it. And like everyone else she offered me a 20% refund and keep the shoe or a store credit. I’ll take the 20% refund because I don’t want any of their crap that they sell. Stay away!!!

Horrible service with inability to return merchandise.

I wish I had read these reviews about gianna New York before I ordered a pair of shoes. Not only did they arrive with a decorative part that was broken, the shoes themselves are very cheaply made. I have emailed them 3 times asking for a full refund and have yet to receive instructions on how to file a return. After reading other people’s experiences maybe I will try to dispute the payment through my bank. Save yourselves money and aggravation and don’t order from this company!

What a scam that those people are selling. it just unbelievable..we received that "Alessia | Off-Shoulder Two-Piece" product, advertised on FB..
WHAT A JUNK...I can't believe that someone can possibly offer that garbage???
Horrible quality, the cheapest material, which looks nowhere near of what was advertised

I just wish I would read reviews for "Gianna New York" before I paid my $$$

DO NOT buy from this company. The product didn't resemble the website. Such poor quality. Actually ordered a shirt with jean body and sweater sleeves. Arrived printed on polyester to look like a sweater. Then tried to get a refund per the website. Offered 20% refund to keep merch or 100% store credit vs. a cash refund stated on the website. Then, finally, after 20 days said we will send you the address but $30 restocking fee and pay the return to China. No restocking fee on website policy, but the customer is responsible for shipping costs, as stated on the site. Delivery was a week overdue. DO NOT purchase from them. Agree with the lady below false advertising. No ladies from Italy and a fake boutique in NY featured. WARNING!

I purchased a pair of sneakers or $74 and they turned out to be very cheap the soul is made of plastic terrible since I'll never buy from giana New York City again

Buyer Beware! Gianna NewYork is the absolute worst company I've ever dealt with. I rarely write reviews, but my experience with this company has been so bad, I felt the need to warn others to help prevent anyone else from throwing away their hard earned money on a phony, fake, unscrupulous business . I looked into reporting Gianna NewYork to the Better Business Bureau, but there is no address on their website -something the BBB requires for filing a complaint. Whoever owns this business presents themselves as someone selling a well made product out of their boutique in New York. After all, the owner claims to have come to the U.S. right from Italy with the dream of styling us with the best clothing and shoes just like in Italy. I don't know if the person pictured on the website is the owner, but that is how it is presented. My research failed to produce any concrete evidence of a boutique in New York as pictured on their website. Gianna NewYork is a business that makes and ships poor quality goods from China. It took almost a month for my cheaply made shoes to arrive. Even after waiting nearly a month, I would have kept the shoes had they been well made. All customer service is handled through emails. You can't just go to their website and print a return label. Instead customers are required to email customer support to tequest a return label. That is, and only when, you will find out receiving your return label is contingent on choosing one of three options. Each option results in the business taking a percentage of your money. You never get a full refund. Option 3 to get what they describe as a "full refund," is actually customers being charged $30 for restocking. That's right, $30 dollars to set the cheaply made shoes back on the shelf. That is about 50% of the cost of the shoes I purchased. None of this is spelled out on their website. Not one bit. Customers are responsible for shipping costs and customs. Select "Contact" on their website and you will come up with a blank page. Oh, and the terms and agreement is under Dutch Law. I was not a thorough shopper, but I intend to let others know to stay away from this company.

I have an issue with sandals I purchased and have e-mailed them at least 3 times to no avail. The sandals have a strap at the back that falls off when I take two steps. I cannot walk in them. I asked for a refund and offered to return them and they have sent me at least three emails saying they will get back to me within 48 hours - they have sent emails not in regard to the problem. I will never purchase anything again from them.

First this is not of New York but from China. Shoes of very poor quality and almost 2 size smaller in actuality. Took over a week for them to reply to my return request and then offered 20% off and I could keep the shoes which were cheap and didn’t fit

The sandals are a lovely design and very comfortable. At first they seemed cheap, as the material has a hard foam, yet after wearing them a few times I find them to be my most comfortable sandal.

I would give this a zero if I could STAY AWAY!!! This company is not in New York or the USA it is China and when I emailed them about it they tried to tell me some sob story about a fire in a warehouse so they had to find another one and I said so you sent your shoes to china to ship back to customers in the US??? I hate liars!!! Then I just got the shoes and they are crap!!

Ordered two pair of sandals =$98.99
Took forever to get ( came from china).
They are basically made of styrofoam or something of the sort and they look like some 7 year old sewed straps on. Hideous to say the least. I have written to email several times to NO avail. Very disappointed and ticked off of wasted money.

For starters, the shoes did not arrive in time for my trip. Second, they boast about easy returns but that couldn't be further from the truth! The are completely unresponsive to my emails. The quality is also not great. Do not recommend

The items did not fit and when i requested authorization to return them per the Return Policy instructions, I was advised that I had 3 options. 1. 15% discount and keep the clothes 2. there would be a $30 restocking fee or 3. $20 exchange fee in addition to postage required. None of this is consistent with the Return Policy on the website. DO NOT do business with Gianna New York

This company gives the impression of an actual store in NY. It isn't. Its a virtual store and my experience was terrible! I ordered a pair of sneakers which was a nightmare with shipping. I finally looked deeper into it and realized that my sneakers were coming directly from China! Yep, customs and all. When I finally got them , they were so cheaply made and the color didn't match what I ordered. The fit is weird because of the shape . The top of the sneakers are so big that when i walk, they buckle. Really bad.
Returns are at the expense of the buyer. What a bs business. It's fake, the quality is terrible and if you're not happy with your purchase, YOU ship it back to China! Im donating mine hoping that someone can use them. $65 worth of disappointment .
Gianna of New York isn't a store in NY.