I had difficulties with the re-delivery of the statue due to poor communication from the delivery company, which took weeks. However, the Giant Sculptor team decisively managed the contact with the... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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The loveliest bear and arrived early and in very good order. Beautifully made and presented for a bear of this 2 m size. My ill-calculation did not allow for his hugeness in my tiny little house...... Voir plus
Purchased the 165cm black stone bear, the lead time was longer than expected but giant bear customer support team kept me updated throughout. All was forgotten when the bear arrived as it was more tha... Voir plus
L'entreprise a répondu
Really quality product and super fast delivery, even with a personalised name on the bear! We thought about getting a cheaper bear elsewhere but can honestly say it was fantastic value for money. It w... Voir plus
L'entreprise a répondu
4,5
Excellent
139 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Thanks for the sales team!
I had difficulties with the re-delivery of the statue due to poor communication from the delivery company, which took weeks. However, the Giant Sculptor team decisively managed the contact with the delivery company and kept me informed the whole time. Beautiful statue finally arrived home and now it stands in the hallway welcoming my guests. Thanks to the Giant Sculptor team :)
12 mars 2026
Avis spontané
Réponse : Giant Sculptures
Hi Jani,
As mentioned to you by email and phone. Delivery companies are not able to carry sculptures up multiple flights of stairs. In this case, the request was for the item to be carried up five flights of stairs to an apartment, which unfortunately no delivery company was able to accommodate. The delivery company even offered to do this at the time for an additional £20 and you did not get back to them.
This was explained to you. When the delivery arrived and the driver could only deliver curbside, and you refused the delivery.
Really excellent service from start…
Really excellent service from start right through to delivery. I was kept updated by the owner about when everything would arrive which I appreciated. The statues are beautiful and the driver even helped put it inside. Couldn’t fault the experience 👍
15 janvier 2025
Avis spontané
The teddy bear is beautiful and the…
The teddy bear is beautiful and the colors are gorgeous.
11 septembre 2025
They keep lying
Thought two bears from them and should have been shipped and arrived on October 15 for our birthday. However, every day they come up with a new excuse. They said it was shipped and would provide a tracking number soon, but it took another week. Today, they finally showed a tracking number, but it only shows that they created a label by today, October 15. Don’t trust anything they say. I’ll update my review on the quality when I get them delivered, but I believe it will still be another week. I will not recommend them to anyone and will never do business with them again.
15 octobre 2025
Avis spontané
Réponse : Giant Sculptures
Hi Afan,
Your bears were handed to our shipping agent first. FedEx tracking only goes live once FedEx physically receives the shipment from the agent and generates the airway bill. As we advised in our messages, that hand-off and tracking activation happened on 15 October, and we shared the tracking details with you the same day. There was a short delay before that, the shipping agent was slow, and we’re sorry.
The current ETA we’ve provided is around 20 October. Because the consignment is going to Iraq, delivery does still depend on local customs clearance, which can add time that’s outside the carrier’s and our control.
We hope you will like your bears and update the feedback accordingly once recieved.
⭐️⭐️⭐️⭐️⭐️ company
An excellent company to deal with. Kept me up to date with information on expected arrival dates and any time I phoned always really helpful The product itself is amazing a real talking point for every visitor I would highly recommend Giant Sculptures to everyone wanting to own a piece.⭐️⭐️⭐️⭐️⭐️
20 août 2025
Avis spontané
Been over three months and still…
Been over three months and still haven't received my product I purchased
7 juillet 2025
Réponse : Giant Sculptures
Hi Cody,
We advised at the outset that international delivery windows are estimates and can extend if Customs selects a shipment for inspection. On 24 July we also emailed you the current position and explained that clearance times can vary when inspections occur. As of yesterday the goods have been released from the MET inspection and are awaiting AQI and once complete will be released (as per your tracking number)
Your consignment is presently with US Customs. While we can’t control their timelines, we’ve asked our freight agent to raise an urgent query and expedite hand‑over to the final‑mile courier as soon as release is granted, and we’re monitoring the file daily. We’ll update you immediately when we see movement.
We’ve been replying to you promptly, and we’re a legitimate business with 170+ verified reviews across Trustpilot and Google. We appreciate your patience and fully understand your frustration, our goal is to get your piece delivered as quickly as Customs allows.
If you need anything further, please reach us at sales@giant‑sculptures.com or +44 20 3330 9526. Once delivered, we’d be grateful if you could revisit your rating.
Great company
I had to get in touch as my code didn't work was whatsapped a code within minutes.
Helpful and friendly, plus the products are top quality and look stunning.!
Will definately be purchasing more, highly recommended....
4 janvier 2025
Love the quality !!
Love the quality !!! The bears add real live to my space . Great customer service took care of a previous issue on a timely basis I am thrilled would love to send a pic but it didn’t paste
23 septembre 2024
Quality is fantastic
Quality is fantastic, and the service was excellent. They went above and beyond to ensure it arrived on time.
20 août 2024
The gold gorilla sculpture in 135cm I…
The gold gorilla sculpture in 135cm I ordered is a true work of art. It's become a focal point in my home. The delivery took around 7 weeks, and the staff was incredibly helpful. Highly recommend giant bears!
20 août 2024
It's a beautiful piece that's built to…
It's a beautiful piece that's built to last. Excellent service ans fast shipping too!
8 juillet 2024
The bear arrived earlier than expected
The bear arrived earlier than expected, and it's absolutely beautiful!
6 juillet 2024
Wrong bear color was sent
Wrong bear color was sent, I ordered the gold and a pink bear was shipped. Disappointing as I wrote and didn’t hear back.
16 juin 2024
Réponse : Giant Sculptures
Hi Hadi,
Very sorry you were sent the wrong colour bear. Our team emailed you back within 48h to organise a replacement.
We would very much appreciate it if you could update the feedback.
Kind regards
The Giant Bears Team
Good price for the statue.
19 juin 2024
Absolutely perfect experience from A to…
Absolutely perfect experience from A to B. Brilliant statue, excellent quality and reasonable price.
16 juin 2024
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