The loveliest bear and arrived early and in very good order. Beautifully made and presented for a bear of this 2 m size. My ill-calculation did not allow for his hugeness in my tiny little house...... Voir plus
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Purchased the 165cm black stone bear, the lead time was longer than expected but giant bear customer support team kept me updated throughout. All was forgotten when the bear arrived as it was more tha... Voir plus
L'entreprise a répondu
Really quality product and super fast delivery, even with a personalised name on the bear! We thought about getting a cheaper bear elsewhere but can honestly say it was fantastic value for money. It w... Voir plus
L'entreprise a répondu
Son bought a teddy for a xmas present but the gift was unwanted. Contacted the company to explain and said teddy was still in packaging with all tags, but they won't have it back as it is outside of 1... Voir plus
4,1
Bien
120 avis
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Lovely bear but the quality of stitching isn’t great
My daughter (age 6) was over the moon with her Big Ted on Christmas Day … she snuggles in bed with it every night. Quality wise though I would say it’s not quite what I’d hoped for the money and the customer service response was poor. After a few days of cuddles her bear’s stitching started to come apart under the arm … I notified customer service and was advised at my cost I could return the bear and pay for the postage back to me! I explained she’d only played with her bear for a matter of days and would expect them to cover these costs as there was a quality issue, but because I’d bought it a couple of months earlier (it was for Christmas!) they said no … we went back
and forth and they relented on the return costs but I was still expected to return the defective bear at my cost.I found the customer service attitude to the whole thing to be quite poor.
9 janvier 2023
Avis spontané
Adorable little bear
My bear is so beautiful with loads of character ! Easy to order and delivered promptly in a sturdy box. Would definitely recommend this company.
13 novembre 2022
Very well done
11 janvier 2023
Son bought a teddy for a xmas present…
Son bought a teddy for a xmas present but the gift was unwanted. Contacted the company to explain and said teddy was still in packaging with all tags, but they won't have it back as it is outside of 15 day return period. Who has a 15 day return period over Xmas, especially with all the delivery/postage issues?? Teddy was nice enough but expensive and colours don't really match website.
27 décembre 2022
Avis spontané
Big Ted arrived from Santa today
Big Ted arrived from Santa today. He is fantastic and his fur is beautiful. Made in England not China!
25 décembre 2022
Perfect!
Perfect quality product, great service, quick delivery from UK to the Netherlands and the kids love it!
16 décembre 2022
Great communication
Great communication, corrected me when I put wrong address/postcode on order, item is a Xmas present, so it’s not been opened yet, but I’m sure it will be great. Thanks BigTed
8 décembre 2022
Amazing 6 foot teddy!
Easy ordering process, quick delivery and over the moon with the quality of this teddy, it’s amazing!
1 décembre 2022
Excellent service very pleased indeed
6 décembre 2022
Fantastic company
Fantastic company, communication was excellent and Ted delivered with care and without any plastic packaging. Very Earth friendly!!
4 décembre 2022
A brilliant company let down by poor delivery.
I have avoided leaving a review because I had a terrible experience with DPD, their chosen delivery company, and didn’t want that to reflect on the seller, but I feel the delivery is a big part of a shopping experience and it is a choice to use that delivery company.
The Teddy Bear I bought was great and better than I expected. Buying from BigTed Teddies was quick and easy and there were extra discounts. Also, there was someone to talk to on WhatsApp, which was useful up to a point but ultimately could not help to sort out the delivery problems.
2 novembre 2022
The teddy is amazing
The teddy is amazing, exceptionally well made. Great delivery, great customer service. Would highly recommend to anyone.
My nephew absolutely loves him!
7 novembre 2022
Brilliant
Very helpful every time I called and the teddy was delivered on the day I requested
15 novembre 2022
Excellent
Ordered 2m Big Ted for my godson's birthday. He absolutely loved it ! There was a small issue with the next day delivery option when ordering online but customer service were very quick and efficient in resolving it within minutes. It shows that they really care about the product quality and client shopping experience both! Delivery was made on time and just before the birthday party! We couldn't have asked for more! Highly recommended ! A big thank you to you Big Ted ! 😊
11 novembre 2022
I would particularly point out that you…
I would particularly point out that you do handwriting for the gift card, which is great.
2 novembre 2022
Lovely Customer Service from Marianne
Marianne was lovely, and was very patient and walked me through some difficulties I was facing. She helped resolve some miscommunications and was polite and friendly the entire time, honestly I'm inclined to buy another Ted for my girlfriend at the next occasion just because its a cute product, and I have a blast ordering. I am confident any issues will get resolved quickly and that gives me confidence.🙌🏾
4 octobre 2022
Avis spontané
Marianne at Big Ted sales team is…
Marianne at Big Ted sales team is fantastic. I have dementia and kept calling and emailing. She was so kind and understanding. I have a 2 metre big ted who I adore and have just ordered a 1 metre Ted
Marianne is wonderful and so patient with someone who struggles with dementia. Thank you
6 octobre 2022
Avis spontané
You won't be disappointed in this…
You won't be disappointed in this choice, its giant, fluffy and soft... a bit heavy but my gf put it in the corner of the living room and she is cuddling with it every chance she gets
13 septembre 2022
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