Giftago Avis 

769
•
TrustScore 3.5 sur 5

3,6

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Lisez les avis des autres

Noté 1 sur 5 étoiles

When I purchased this item for $58.40, I thought I would receive a 3D figurine. It turned out to be a cheap cardboard AI image. When I contacted them to get a full refund, they would not give it to... Voir plus

Noté 5 sur 5 étoiles

Picked out what I thought was best,was given several choices,got to view my order with picture and name and easily placed the order. A little concerned about getting it before Christmas even after p... Voir plus

Noté 5 sur 5 étoiles

I ordered the personalized blanket and ornament for my daughter. Each item was beautiful and exactly as I created it and ordered from the website. Colors and quality on point- however I did think the... Voir plus

Noté 4 sur 5 étoiles

The blankets were very soft (I got the deluxe style)...the message of what God says about us is invaluable to our identity in what our Creator says about us. The shipping process was extensive but it... Voir plus

À propos de l'entreprise

  1. Boutique de cadeaux
  2. aussi dans
  3. Magasin de vêtements

Écrit par l'entreprise

We specialize in selling unique personalized and thoughtful gifts for any occasion. Whether you're looking for a birthday present, anniversary gift, or just something to show someone you care, you'll find it here. Browse our selection of items and find the perfect gift for your loved ones!


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

769 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,6

Tous les avis

(769)

8 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Thank you for my beautiful blankets

Thank you for my beautiful blankets. One of them is plush and exactly what I expected. The other one is also beautiful but not the plush one that I ordered. They are both warm and I know very durable to appreciate and cherish for many years. I will be ordering again from Giftago. I have washed them and dried them and they came out feeling fantastic!

15 février 2024
Noté 1 sur 5 étoiles

Poor communication and slow shipping.

It has been over a month since I ordered my product. It still has not even shipped.

15 février 2024
Logo de Giftago

Réponse de Giftago

Dear Brian,

We are incredibly sorry to inform you of a delay with your recent order. We understand you were expecting your order to arrive sooner, and we sincerely apologize for any inconvenience this may cause.

We are currently working diligently with our shipping carrier to expedite your order. Based on the latest information, your package is now expected to be delivered on March 9, 2024.

We know how frustrating it can be to wait longer than expected for a purchase. We value your business and take full responsibility for this delay.

We are actively working with our carrier to ensure your order gets delivered as soon as possible. You can expect to receive a notification with tracking information once your package ships.

In the meantime, please don't hesitate to reach out if you have any questions or concerns. We appreciate your patience and understanding.

Sincerely,

The Giftago Team.

Noté 5 sur 5 étoiles

Giftago

Never ever leave reviews for anything. But this place was beyond amazing. Thought this was going to be some cheap rinky dink hallmark store. First I loved the blankets so I decided to order some for my daughters. Plenty of options on thickness and length. Best part was I realized after the order I made a mistake on a hair color. Confirmation email had a support link. Didn’t think I’d hear back. Very quickly got a response stating they would make the changes. In the mean time I found another coupon code that offered 2% more than the one I had. Immediate response the extra couple dollars will be returned immediately with an amount. Blankets came they were beautiful and beyond our expectations! I know right where to go to buy for any person any event. Giftago was extraordinary !!!

27 février 2024
Avis spontané
Noté 5 sur 5 étoiles

What a Great company

What a Great company, I Love the Blankets, I've gotten 6 now, 1 for me, and 5 for my Nieces and Nephews and I need to order 2 more!

27 février 2024
Avis spontané
Noté 1 sur 5 étoiles

Forever

It took over 1.5 months to receive. Customer service was not responsive. Tracking did not update for over 2 weeks. I only got a response when I threatened to submit a claim with my bank and wanted a refund.

26 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Christmas Gifts…

I ordered 2 blankets for both my daughters as Xmas presents. They loved them. They both said how beautiful they were. Each blanket had its separate message to each of them. Ordered them two weeks before Xmas & received them on time. Great customer service & Quality!!!

25 décembre 2023
Avis spontané
Noté 3 sur 5 étoiles

Disappointed

I paid extra for the Sherpa blanket but it feels as light as fleece. Also, the print on the blanket is kind of a soft focus. It looked sharper on the website. Cute blanket but a little disappointed. I wouldn’t order again.

10 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

I’ve ordered twice now and I have…

I’ve ordered twice now and I have received my items ordered. I gave them the gifts and everyone loved them. I do wish one thing. That when you send a tracking number to clients that you also send the link so they are able to track it because I know different, shipping companies are different and it would be helpful to have the tracking link. Thank you for your beautiful work. I look forward ordering from you in the future.

19 février 2024
Avis spontané
Noté 5 sur 5 étoiles

My daughter absolutely LOVES her…

My daughter absolutely LOVES her blanket. She sleeps with it every night and carries it around the house with her, too! The blanket is beautiful, soft, and wraps her in God's Truth about who she truly is, in a world that wants to give her a lot of contrary messages. Thank you for creating a life-giving product.

20 février 2024
Avis spontané
Noté 2 sur 5 étoiles

UPDATED REVIEW ON 3/6/24

INITIAL REVIEW ON 2/13/24: Several weeks ago I ordered a blanket from Giftago a few weeks ago & spent approximately $100.00. FIVE days ago, I received a message that my blanket was preparing for shipment. However when I go onto the website for tracking info, the status still shows that it is being made. The company's phone goes straight to voicemail and they are NOT responding to my emails. This company takes your money and does NOT provide products. RIP OFF!!! CONSUMERS BEWARE!!!
UPDATED REVIEW: Once I put my complaint on Trust Pilot, the company did begin to e-mail me back. This was greatly appreciated. I still never spoke to anyone on the phone but at least the company was finally responding. It was explained that although I was receiving multiple emails that my blanket was on its way, that in fact the items needed to make the blanket were out of stock. My shipping was refunded and I was told that I would receive express shipping free of charge. I was also given the option to cancel my order and get a refund. I decided not to cancel my order in hopes that it would come quickly. (It was for someone's birthday on 2/15.) My blanket arrived on 3/4/24 after making its way from Vietnam (per the email that I received explaining the long shipping process). It is beautiful indeed! I wish they would give accurate shipping estimates and updates to allow the consumer to know upfront the ETA. Automatic shipping updates should be disabled, in my humble opinion, as this creates false hopes and leads to frustration. That being said, I wanted to update and amend my initial review. This company DOES send you your ordered items. It may take a while.... but eventually you'll receive it. I will update my star from a 1 to a 2.5 (if possible) as I continued to receive erroneous shipping timelines even once in contact with customer service. I cannot give 3 stars for the reasons listed above. However, it is a beautiful blanket!

12 février 2024
Avis spontané
Logo de Giftago

Réponse de Giftago

Dear Kristal,

We sincerely apologize for the delay in processing your order and for any inconvenience this has caused you.

Due to unforeseen circumstances, we experienced a shortage of materials, which resulted in a longer processing time than initially expected. We understand how frustrating this situation must be, and we're truly sorry for any disappointment or inconvenience it has caused.

Rest assured, we've sent you an email detailing the status of your order, and we kindly ask you to check your inbox for further information. Our team is actively working to resolve this issue and ensure that your order is processed and delivered to you as soon as possible.

Once again, we apologize for the inconvenience and appreciate your patience and understanding in this matter. If you have any further concerns or questions, please don't hesitate to reach out to us.

Thank you for your understanding.

Best regards,
Customer Support Team.

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