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Lisez les avis des autres

Noté 5 sur 5 étoiles

From my recent experiences, I placed 2 orders. The 1st order had no issue but the 2nd order, the product didn’t look good on me (clips earrings didn’t sit on my earlobes properly). I contacted custome... Voir plus

Noté 5 sur 5 étoiles

The Solenne ring has exceeded my expectations in every way. Its unique design and stunning details have left me in awe. Not only is it visually striking, but it's also remarkably comfortable to wear.... Voir plus

Noté 2 sur 5 étoiles

Reviews on their website sound oddly similar and fake, if you compare them to reviews here. Hardly any public information about their founder Emily. Does this person exist? Their website i... Voir plus

Noté 5 sur 5 étoiles

I had custom earrings made for my wedding. I live in Australia so all communications and the design process was done via email. Firstly, the customer service was truly wonderful! The design team and c... Voir plus


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

75 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Exquisite products matched by its service

As a repeat purchaser of Gingiberi, their exquisite high quality products designed to give a youthful look when wearing pearls has meant that every purchase I have made has been a success. My brand loyalty has been secured through Gingiberi’s exceptional customer service that has ensured my most recent purchase went brilliantly. Ultimately, Gingiberi’s exquisite products are matched by its customer service.

11 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great quality fine jewellery

Great craftsmanship, reasonable prices and no hidden costs. Fast international shipping and arrived in luxury style box packaging. I would be happy to repurchase more products in the future. Thank you!

31 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service and beautiful pearls

Very happy with the service I received from Gingiberi! I purchased a pearl pendant necklace and a pair of pearl stud earrings. Both pieces are beautiful. The pearls have good luster and the design is elegant. I was skeptical about purchasing jewelry online. After reading many good reviews about the brand and attracted by the beautiful designs I decided to give it a try. I'm glad I did. Customer service team was very prompt answering my questions and addressing my concerns. Shipping was fast and I was notified with the shipment status all the way through to delivery. Very happy with the purchase!

13 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

They commit Tax Fraud

My boyfriend ordered a pearl necklace. After a delayed delivery it reached Germany. My BF got contacted by DHL to give information for the customs authorities. Gingiberi labeled the package as a "sample" worth 5 $ while it actually cost over 1,200 €! They didn't pay or sorted out the customs as one would expect at that price point. Neither is it stated anywhere on the website that the customer would have to do it. Mind you, customs/tax would be at least 20 % on top of the price. So my best guess is they just commit tax fraud by falsely labelling the orders to avoid paying the correct tariffs. Even if just a small percentage of the orders are sorted out and checked upon arrival in Germany/EU they avoid a MASSIVE amount of costs. The website states the company is based in UK but the order was shipped from China, so the production site must also be there. Sounds like a very dubious and sketchy business practice.

31 janvier 2025
Avis spontané
Logo de Gingiberi

Réponse de Gingiberi

Dear JZ,

We are truly, truly sorry for the experience you’ve had. Please accept our deepest apologies for any frustration or inconvenience caused. It was never our intention for you to experience this, and we deeply regret not meeting your expectations.

We want to assure you that we have already processed your full refund. All customs duties and taxes are fully covered by us, and we take complete responsibility for ensuring that you are not burdened with any additional costs.

We’d like to let you know that we have warehouses located in the USA, UK, and China. China is our subsidiary, and it is the world’s largest distribution centre for both freshwater and saltwater pearls. Our dedicated designers have personally visited China to select the finest pearls and work closely with the best suppliers to ensure the highest quality. Our Chief Designer holds a degree in Jewellery Design from the Birmingham School of Jewellery. Quality is always our top priority.

Your feedback is incredibly valuable to us, and we are continuously working to improve both our shopping experience and tax-handling process to prevent such issues from happening in the future.

Our goal is to provide you with a seamless, stress-free shopping experience, and we truly appreciate your patience and understanding. If there’s anything more we can do to make things right, please don’t hesitate to reach out.

Best regards,
GINGIBERI Customer Service Team

Noté 5 sur 5 étoiles

ABSOUTELY STUNNING!

Everything about Gingiberi is amazing! Their pearl jewelry pieces are very unique, beautiful, and can be worn in different ways for a new style. I ordered a necklace, and customer service always responded promptly to my many emails and answered all my questions. The production time and shipping were both fast, and I received the product punctually. The gift packaging is beautiful, and the jewelry box that the necklace came in is one of the prettiest boxes I’ve ever seen. The piece itself is ABSOLUTELY STUNNING! The pearls are gorgeous and the craftsmanship is superb! It is everything I wished for!

One note: The chain for some of their products are thin and some people might find it difficult to open the small clasp. I prefer the dainty chain and I don't have long nails, so opening the clasp was fine for me. Since the chains are also made of solid gold or sterling silver, they are pretty sturdy so I don't have to worry too much about it breaking.

I am sincerely thankful to Lily, one of the customer service specialists, for all the help. I had an amazing experience and everyone who has seen the necklace loves it.

15 juillet 2024
Avis spontané
Noté 4 sur 5 étoiles

Lovely classic yet modern pearls

I was on the fence about buying a pair of pearl earrings, but took the plunge and am really happy that I did. The earrings are classic yet modern and really good quality. My only gripe is that the backs are a bit tricky to use, and the stem looks a bit bent. As long as they don’t break I’ll be happy.

15 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Bad service provided

Quality of pearls are not as good as what those YouTubers advertised. Wanna get a refund, the process is very troublesome. Customer service took days to reply my message. When I try to find our conversation history, it’s gone. No way to trace what the customer service officer has promised me. Will never buy anything from Gingiberi. Will not recommend it to anyone.

1 avril 2024
Logo de Gingiberi

Réponse de Gingiberi

We sincerely apologize for the unsatisfactory shopping experience. Regarding your inquiry on March 30 about the order placed on October 31 last year, we agreed to replace your "Ready for Love" earrings with a new pair that day. Unfortunately, we cannot offer a refund for the other pair of earrings as they were outside the no-reason return period and there were no quality issues.

The "Ready for Love" 11-12mm 2A earrings have been out of stock since December last year, which delayed our search for pearls similar to the ones you initially received. We sent you photos of the new earrings on April 7 for your confirmation, but due to network issues, you did not receive them. On April 9, you initiated a new conversation to return the order from March 30, and we agreed to your return within an hour. We were not aware that you had not received the earlier photos, as they were marked as successfully sent on our end.

We noticed your review on Trustpilot posted at noon on April 9 and are aware that your experience was less than satisfactory. We have taken your feedback seriously, expedited your refund, and instructed our engineers to optimize the online chat window to improve communication.

We deeply regret any inconvenience this has caused. If there is anything specific we can do to make this right, please let us know. We value your suggestions and are committed to improving our service.

Noté 5 sur 5 étoiles

Shipping delay, but what a recovery!

I was informed that there would be a delay in shipping, but to compensate for this I would receive a complimentary box. Promptly informed and goodwill gesture all initiated by the company, great customer service.

3 avril 2024
Noté 2 sur 5 étoiles

exercise your own judgments

Reviews on their website sound oddly similar and fake, if you compare them to reviews here.

Hardly any public information about their founder Emily. Does this person exist?

Their website is not the typical .co.uk. It is doubtful that they are based in England.

They don't have a linkedin profile. Who do they employ?

They may just be an e-merchant operating in an opaque way, which naturally raises questions about their product quality. Some review at sitejabber questioned their legitimacy, which doesn't seem invalid.

Do they sell genuine good jewelry? Maybe, maybe not. You will have to exercise your own judgments.

4 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

The pearl earrings are beautiful!

The pearl earrings are beautiful! I love the petite hoops that you can wear on their own for a more casual look. I have worn a pearl on a necklace for a nice sophisticated touch. The pearls are a substantial size with shiny luster that but when worn with the hoops are not too heavy on my ears. These perfect pearl earrings would be great for traveling because of different ways to wear them.

16 février 2024

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