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GJW Direct  Avis 2 339

TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 3 sur 5 étoiles

Other insurance renewals are automatic, it's frustrating having to go through the process every year. Plus it would be easier to pay over 12 months without the larger deposit. The premium has increas... Voir plus

Noté 4 sur 5 étoiles

Experience was good, cost up significantly, but still cheaper than other quotes, just. Don’t understand why the more than 10% increase, on a loch in Scotland not ME.

Noté 5 sur 5 étoiles

Having been told I cannot insure my boat from a company I have used for the past 7 years, I sought a solution and found GJW DIRECT, and boom...I am insured and it was so simple to do. True hassle free... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Never bought a boat so never used this company. Genuinely cannot fault the customer service. How I wish every insurance company was this helpful and fairly priced. A genuine breath of fresh air. Ve... Voir plus

À propos de l'entreprise

  1. Compagnie d'assurance
  2. Agence d'assurance

À propos de GJW Direct

Écrit par l'entreprise

GJW Direct has specialised in insuring vessels for over 200 years.

Whether you own a yacht, sailing boat, narrowboat or SUP, our policies are designed to help financially protect boaters from potential risks such as theft, loss, and damage. Plus, we offer optional extras such as European cover if needed.

We focus purely on boat insurance which means no unnecessary extras, flexible cover options and a specialist, UK-based customer service team with expert knowledge.

At GJW Direct, we understand the needs of boaters, that’s why we try to make it easy to obtain a quote and take out a policy. Take a look at our reviews below to see what some of our policyholders are saying.

Start your UK boat insurance quote online, today

Écrit par l'entreprise

GJW Direct offers cover for multiple vessel types
Helping you prepare for your outing on the water, so you can spend more of your time doing what you love.

Coordonnées de contact

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4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 34 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fantastic service as always

Fantastic service as always

7 avril 2026
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Réponse de GJW Direct

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Noté 5 sur 5 étoiles

Good service

Good service

7 avril 2026
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Réponse de GJW Direct

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Noté 4 sur 5 étoiles

Easy to navigate the policy and forms.

Easy to navigate the policy and forms.

4 avril 2026
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Réponse de GJW Direct

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Noté 5 sur 5 étoiles

Easy to renew

Quick and easy

4 avril 2026
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Réponse de GJW Direct

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Noté 1 sur 5 étoiles

15 character password 8s over the top

15 character password 8s over the top

Trying to open up my emails to obtain the verification code on my mobile phone is a pain.
Gjw direct in the past was easier to log in!

6 avril 2026
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Réponse de GJW Direct

Hi Raymond

I am sorry to hear this.

We have introduced 2 factor authentication for logging in to make sure your details are protected.

I will pass your feedback on though for any future changes we may make.

Kind Regards
The GJW Team

Noté 3 sur 5 étoiles

Renewal online with phone

Struggled to renew from the email on my phone, after numerous attempts (5) and verifications pins it worked

6 avril 2026
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Réponse de GJW Direct

Hi Paul

I am sorry to hear you had trouble renewing online.

I am glad to hear this is now resolved for you but if you need anything in the future please don't hesitate to reach out.

Kind Regards
The GJW Team

Noté 5 sur 5 étoiles
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Réponse de GJW Direct

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Noté 3 sur 5 étoiles

Price ever increasing.

Price ever increasing.

3 avril 2026
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Réponse de GJW Direct

Hi Mike

I am sorry to hear you feel this way.

We have had a small rate review this past year and unfortunately this has resulted in an increase on premiums and of course minimum premiums.

Our own costs such as costs of repairs, surveyor’s costs and our own liability cover have all increased and premiums have been unsustainably low in the past 10 years, not rising substantially for a long time, meaning that we have now had to impose an increase.

We believe our prices are still very competitive for the cover we offer and we strive to offer the best service to our customers with highly experienced personnel in both underwriting and claims.

Kind Regards
The GJW Team

Noté 5 sur 5 étoiles

Cost and easy to renew with piece of…

Cost and easy to renew with piece of mind .

5 avril 2026
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Réponse de GJW Direct

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Noté 5 sur 5 étoiles

Easy and fast renewal with competitive…

Easy and fast renewal with competitive renewal fee ( less than last year )

31 mars 2026
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Réponse de GJW Direct

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Noté 5 sur 5 étoiles
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Réponse de GJW Direct

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Noté 5 sur 5 étoiles

Very easy to update online

Very easy to update online - simple payment system and fast confirmation of cover

4 avril 2026
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Réponse de GJW Direct

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Noté 5 sur 5 étoiles

It turns out I can insure my boat…

Having been told I cannot insure my boat from a company I have used for the past 7 years, I sought a solution and found GJW DIRECT, and boom...I am insured and it was so simple to do. True hassle free insurance quote and I could not be happier. Meeting all my expectations of an online system that it must be simple, uncomplicated, it must be direct and to the point. This has been one of the easiest insurance applications I have come across. Many thanks for creating this.

4 avril 2026
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Réponse de GJW Direct

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Noté 4 sur 5 étoiles

Generally good & Clear

Generally good & Clear. Simple to renew once into what appears to a third party app.

2 avril 2026
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Réponse de GJW Direct

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Noté 5 sur 5 étoiles

Easy website

Easy website. All information appears to be readily available to review. Competitive rates

31 mars 2026
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Réponse de GJW Direct

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Noté 5 sur 5 étoiles
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Réponse de GJW Direct

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Noté 5 sur 5 étoiles

Very easy to get a quote and get cover …

Very easy to get a quote and get cover , would definitely recommend

3 avril 2026
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Réponse de GJW Direct

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Noté 5 sur 5 étoiles

As usual great website to navigate…

As usual great website to navigate around and the payment method is really straightforward.
Year after year they still seem to be competitive.

3 avril 2026
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Réponse de GJW Direct

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Noté 1 sur 5 étoiles

Poor at claims.

They exclude so much damage to a boat following an accident that the premiums paid over the years are a waste of money.

20 octobre 2025
Avis spontané
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Réponse de GJW Direct

Hi John

I am sorry to hear this.

I am unable to locate your details from this review, however if you do wish to discuss this further please do contact us by visiting www.gjwdirect.com and clicking 'contact'.

Kind Regards
The GJW Team

Noté 3 sur 5 étoiles

The website is good but the security

The website is good but the security, having to wait to receive a code is annoying.

1 avril 2026
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Réponse de GJW Direct

Hi Wyn

I am sorry to hear this.

We do want to make sure your details are safe which is why these security procedures are in place, but I will pass your feedback on to the relevant team.

Kind Regards
The GJW Team

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