Order placed but goods not received although says fulfilled on order details. No tracking details. I was also sent an email to review my non delivered items. No response to numerous messages to cust... Voir plus
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Lisez les avis des autres
Absolutely shocking and terrible experience. I waited almost 3 weeks for them to even confirm they’d received my return, and now I’ve been told the refund can take another 14 days. I rarely leave revi... Voir plus
Purchased via ASOS under Kacoo Retail Ltd. Do not buy!! Quality is terrible and the price absolutely does not support it. Sizing is all off, clearly they use cardboard cut outs rather than actual peop... Voir plus
Sempre una garanzia :) look bellissimi!! Unica pecca che sul sito hai a disposizione una selezione di prodotti limitata, sarebbero bello vedere tutti i capi, anche quelli che vedi dai rivenditori 😊😍... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Established in 2007 in Manchester, U.K, Glamorous has experienced phenomenal growth becoming one of the leading womenswear brands on the UK and International Markets. Our roots may be British, but today we’re truly a global brand. Glamorous can be found in over 30 countries throughout the world including the U.S.A, Canada, Russia, Italy and Germany. We partner with some of the best retailers globally and can be found in more than 4,000 retail doors worldwide.
Coordonnées de contact
Manchester, Royaume-Uni
- care@glamorous.com
- glamorous.com
1,4
Mauvais
164 avis
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I ordered last week some kitchen…
I ordered last week some kitchen utensils. I have paid and it's been 1 week still didn't even receive any message of packing, shipping and not receive my products. Am worried and my money wasted. They have not even provided customer care number.
19 novembre 2020
Avis spontané
Réponse de Glamorous.com
Hi There, Please note as we have emailed, the order numbers you have provided were not that of www.glamorous.com. We do not sell kitchen utensils. We only see apparel goods. Furthermore, when you have shared confirmation of orders with us they are for glemorous.com NOT www.glamorous.com. Please note you have reviewed the wrong website, thank you, Glamorous
First thing i wanted to know why there…
First thing i wanted to know why there is no professionalism in your work? secondly, you guys don't send an Email if the product is ordered from your website? thirdly in this way you make the customer untrust your website and force a customer to file a complaint on the consumer page about what you guys are serving.
17 novembre 2020
Avis spontané
Réponse de Glamorous.com
Hi Zehra,
We are sorry for your experience. We will be reaching out to understand your experience in more detail to understand what has happened here
Thank you
Glamorous
X
This is a scam website
This is a scam website. I ordered three dresses four weeks ago, but still haven't received anything! I emailed their customer service email two weeks ago but no reply! I'm still chasing my refund at the moment.!
28 mars 2020
Avis spontané
Réponse de Glamorous.com
Hi Lee,
We are sorry for this experience. We have reached out to understand what happened during your shopping experience with us,
Thank you
Glamorous
X
Wow!
Amazing service. Sent me a replacement pair of shoes that arrived within 24 hours after a small issue with my first order. They were nothing but helpful and I'm so impressed.
31 mai 2019
Avis spontané
Amazing dress
Amazing dress! quality of the dress too is good. V flattering. Would shop here again for sure!
23 mai 2019
Avis spontané
5* Customer Service! You won't be disappointed
I had made a mistake on my delivery address, however Glamorous customer service advisor helped me days before Christmas Day, to make sure that the parcel reaches me in time. The item had actually gone out of stock and they managed to find one in my size! Therefore the 5stars are well deserved! Recommend them to all my friends and family
21 décembre 2018
Avis spontané
We received one of our two pairs of…
We received one of our two pairs of curtains we never received our second pair and we can’t get hold of anyone.
30 novembre 2018
Avis spontané
Réponse de Glamorous.com
Hi Adam
Please note we do not sell homeware. We think you perhaps have confused us with another retailer?
Thank you
Glamorous
Fab products and fantastic service
22 novembre 2018
Avis spontané
Fast delivery and good quality products!
2 novembre 2018
Avis spontané
Fabulous service and product thank you…
Fabulous service and product thank you :)
2 novembre 2018
Avis spontané
Amazing quality clothes & quick…
Amazing quality clothes & quick delivery. Love Glamorous!
6 septembre 2018
Avis spontané
I would thoroughly recommend Glamorous!
I would thoroughly recommend Glamorous! Although sadly my purchase wasn’t suitable, the customer service I have recieved has been second to none - quick responses, always helpful and ready to go above and beyond. Will definitely use again 😊
6 septembre 2018
Avis spontané
delivery…
I needed this delivered in time for holiday and paid the express - and they have managed to contact me to change the address, which is great. I should now get it tomorrow saved the holiday
30 juillet 2018
Avis spontané
Fit not right
Though I had no issues with the customer service or online, their “tall” dresses just don’t fit. Absolutely not made for a human body?? I checked the sizing charts and everything but the garment “fit” in that I would fit into it, but there was no way to get it on? I could get my arms in, but not my body, or my body, but not my arms. Very strange; I certainly don’t recommend their tall range of clothing.
8 avril 2018
Avis spontané
because you keep taking money from my …
because you keep taking money from my credit card you also charged me more than the advertised price that makes it a really bad experience Ihad one issue resolved but then you take more money from my credit card whats that about???? I don't know I only bought one pair of shoes which I love
5 février 2018
Avis spontané
Réponse de Glamorous.com
We have recently received an influx of complaints which should have been directed to 'myglamorous' based in Australia. From what we gather they are charging customers monthly fees without their knowledge. We have already reported and had several reviews removed concerning the same company. We are 'www.glamorous.com', a completely different company based in the UK, which is in no way affiliated with ‘myglamorous’. We would show on your bank account as KACOO FASHION and have no means of taking funds directly from banks.
We are only able to take payments with customer authorisation through an order placed on Glamorous.com and we also do not charge for accounts or monthly fees.
We would recommend the customer contact their bank for further details on this.
Twitter customer service
Issue with PayPal payment, however sent a DM to the twitter page. Got a really fast response and was reassured that my issue would be resolved. Really helpful and friendly. Can’t wait for my order to arrive!
3 février 2018
Avis spontané
Quick delievery and quick refund when I …
Quick delievery and quick refund when I found 2 items out of 3 weren't suitable. Love my new jeans :)
15 décembre 2017
Avis spontané
Quality is so-so
19 juillet 2017
Avis spontané
Great website if you want trendy …
Great website if you want trendy clothes and at great prices. I regularly shop on Glamorous.com and haven't had any issues.
18 juillet 2017
Avis spontané
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