Glamour Avis 28

I’ve been a loyal subscriber to Glamour Beauty Box for a long time, but my experience with the April box has been extremely disappointing.

Out of 7 items, 5 were products I had already received in previous boxes. I understand there can be some variation, but this level of duplication is not acceptable for something advertised as a “curated” monthly beauty box. It felt more like leftover or recycled stock rather than a thoughtfully selected box.

To make matters worse, there was no clear listing anywhere online of what the April box actually contained, so there was no transparency around what I was paying for.

When I contacted customer service, my concerns were not properly addressed. I received generic responses repeating that variation can include previously featured items, but no real acknowledgement of the excessive duplication. I was also told that no refund could be issued because “all sales are final”. Even when I raised my concerns again and referred to my consumer rights my request for a refund was still refused. All items were completely unopened and in original condition and I was willing to return the box but this was declined based on their internal policy.

Overall, this has completely put me off the service moving forward .

Awful experience of their bi-monthly ‘beauty’ box.
I would not recommend anyone subscribe to this there are far better options out there. Do not be fooled by the occasional good box being advertised.
I signed up and immediately was billed for two boxes. Apparently due to being close to the end of the previous box two month window. No notice of this or option to skip the month. There was no social media or advertising for this April box and that is no surprise. Check out the reddit discussion on this. They are apparently sending out one of 5 different boxes all full of nothing you would want and certainly not worth £29 never-mind what they claim it is worth.
I have not opened this box based on the online reviews being so sad and disappointed. I have looked online and as I am within the 14 day window and the box is unopened, I should be allowed to return the box and be refunded but they simply send the most insultingly patronising emails saying they don’t want to.
I would not have bothered at all if I had known. They put a lot of brands in these boxes ‘premium’ yet are made specifically for these subscriptions. It’s a lot of rubbish with the occasional decent product. Spend the £29 on picking products you would actually want.
I used to buy and read Glamour magazines growing up so to see this is how they operate is beyond disappointing.

Don’t waste your time, this costly beauty box is an absolute waste of money. Same box sent to me as I received in August.

Avoid

Signed up for the beauty box which was a fantastic box. The billing is supposed to be every other month but I was immediately charged the following month and that box was sold out. Got a nonsense response from customer service. They were happy to try scam an extra months payment for no product.

Had they not done this I would have kept the subscription, unfortunately it looks like this is a common issue and it is completely illegal. I recommend anyone else who has been scammed to raise a complaint via PayPal or a bank chargeback and look into your consumer rights.

AVOID the Beauty box. Usually good value but I’ve just had payment taken and received the EXACT same box and products as I did 2 months ago. Customer service are also refusing to help.

Total scam! They took two payments on two consecutive days for beauty boxes when I subscribed to a bimonthly subscription once every two months. They refuse to give me a refund or accept the second box back. They are also lying about when I placed the first order even though I have their own invoices and payment statements with dates on it for proof of purchase.

Ordered the advent calendar. Not only was it extremely late so missed the first week but the items are almost laughable. They just shove excess stock of any tat in the boxes.. I got duplicate cheap body butter and a hideous daisy chain ‘phone strap’ (for a young child) that snapped upon taking out the box. And a child’s scrunchie. So far two of the same body butters are the only usable items for £132. Customer service do not reply beyond ‘yeah that’s frustrating’ 3 days after contact.

Awful awful awful rang and advised them that I wanted to cancel subscription, they still took payment. Multiple emails and phone calls and they still haven’t sorted issue. Really really poor customer service AVOID

Fraudsters would give them 0 stars if i could, have paid for a beauty advent calendar ans still waiting for the parcel, they say fed ex has it, but fedex says they are still waiting for the parcel to reach them, have been refused a refund as they say the untraceable parcel is with fed ex, im fed up, will never use this fraudulent company again

Misleading and dishonest advertising. Showing a beauty box on the website and receive completely different contents. Awful customer service - zero understanding or accountability. Ages to get a response. Returned my box unopened and a refund took 22 days. Never use this company.

pick men as women of the year, cringe chomos

Insults women by having males impersonating women on their cover! How insulting.

You can improve by taking men off the magazine and put women on I can't believe you would do something like this

What a load of rubbish and a waste of trees !!
Sick ideology and a danger to our children!!!

Very misleading advertising! I received a box full of random cheap products and got charged twice in a week even tho is bi-monthly. They admit to fake advertising over the phone so they know what they doing! Absolute rubbish

Dishonest company . I ordered a beauty box knowing I could skip a box or cancel the subscription at anytime. Before I'd even received the box, without any notice, 2 days later they deducted payment for box no 2. I contacted them immediately asking for a refund. They lie saying the box has been despatched when it hasn't and say they have a no refund policy. That's not actually lawful when they breach their own terms and conditions. Please avoid this awful scale company.

Do not buy a beauty box unless you want to be charged 2 months in advance for boxes you don't want.

If I could give - (minus) stars I would.
Glamour journalists are unable to read evidence and try to gaslight the public into believing into lies.
#baldonistaystrong

Lie to and insult your customers is not good business. The people that paid you to write that article, careers are already destroyed. Going down with the ship I see. People see through you! Lmao #BlakeLively

You are garbage. Using the word mysondry so many times because Taylor Shwit was booed. Making it about men rather than the sociopolitical climate were in shows they are just another Echo chamber. Do better...