The customer service was top notch! I walked in a bit mesmerized by all of the unique options. Miriana suggested some super cute pieces that I now own and love. I’ll definitely be back!
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Lisez les avis des autres
The two women working at the store made our visit completely amazing. They welcomed us in and introduced us to how the store works. They listened and observed the pieces we were pulling and then sugge... Voir plus
L'entreprise a répondu
Might sound basic but these guys do the very best socks! I’ve ordered lots from them now and they’re so great. Had an issue with a hole in one of the pairs and their customer service team were incre... Voir plus
L'entreprise a répondu
Fantastic customer service! I had an issue with Royal Mail delivering to the wrong address (through no fault of Glassworks). The staff at Glassworks were superb. After my parcel was returned to them... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you won’t see what you’re wearing on everyone else. We drop new collections every Tuesday/Wednesday so there’s always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
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4,2
Bien
305 avis
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Lovely socks
Great service, so refreshing to shop locally and find a creative and original selection of clothes. Always worth a browse.
25 novembre 2023
Réponse de Glassworks London
Hi Rosamund,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
The most responsive and helpful support…
The most responsive and helpful support for an item that was out of stock. They immediately let me know and gave me options for a solution. I appreciate their quick responses and friendly communication. It was my first purchase from the company so it made a really good impression for me to continue supporting them. Also, the products I received from them were such great quality. Some of my new favorite pieces now!
1 décembre 2023
Avis spontané
Réponse de Glassworks London
Hi Amy,
Thank you for taking the time in sharing your wonderful experience shopping with us! Your satisfaction and good experience means the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Absolutely beautiful socks
Absolutely beautiful socks. Well packaged and quickly delivered.
24 novembre 2023
Réponse de Glassworks London
Hi Hilary,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that! It's always our pleasure helping out our dear customers as your satisfaction means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Not unique and not eco
I bought a bag from here for £85 as according to their website they produce items in limited runs to avoid waste. However by pure accident I stumbled across the EXACT same bag from fast fashion brand Princess Polly for just £32. I sent an email pointing this out and left a social media comment, hoping they would get back to me assuring me it was a one-time mistake. I have had no response whatsoever, but they have found the time to watch my instagram stories...odd behaviour. Their wording is also misleading - they might be BUYING in limited runs, but PRODUCING is not the same. If its coming from the same factory that is mass producing them for another brand, that still counts as a mass-produced item.
28 novembre 2023
Avis spontané
Item now received
Item now received. Stand by my comments regarding poor customer service.
21 novembre 2023
Avis spontané
Réponse de Glassworks London
Hi Emma,
Thank you for your honest feedback. I'm sorry to hear you feel that way. I have been responding to our email thread and the latest response was sent 2 hours ago if you can check pls.
My apologies for the confusion, Emma. I'm not suggesting that you open an investigation with Royal Mail. We will be the ones to do that if this shipment is tagged lost. Royal Mail still has your package held and is waiting for your update. But pls, if you click the link, you will see UPDATE DELIVERY options, it will ask you for your postcode, your complete mailing address, and a date when you will be available for redelivery. That's all I'm requesting for you to do as we cannot be so certain of those details and the recipients are the ones to accomplish this.
We thank you for your patience and I hope you just try to have this updated with the courier for redelivery purposes. Thank you and have a lovely day.
Kindly,
Christina
GWx
Lovely socks
Lovely socks, similar to some I bought years ago in Italy but fancier. Great variety of designs, one size (I'd say 5-7 U.K.) and they don't pinch ankles. I bought quite a few pairs, and then smile more.
3 novembre 2023
Avis spontané
Réponse de Glassworks London
Hi Vivien,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that you loved the socks. Your satisfaction means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Exemplary service
Exemplary service! Nothing was too much trouble. I would absolutely buy from this company without hesitation. The products are also unique and of high quality.
4 novembre 2023
Avis spontané
Réponse de Glassworks London
Hi Anon,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that! It's always our pleasure helping out our dear customers as your satisfaction means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Amazing product and company!
Not only are their products stunning I've never EVER had customer service like it. The day I ordered my beautiful ankle socks the 10% code from their website wasn't applied so I emailed and right there and then they applied the 10% and sent it back to my account. I then received an email to say that the socks were sold to me by accident when they were out of stock, and profusely apologised. Knowing I needed them for the weekend they assured me they'd be with me. 2 days later my beautiful socks were with me! I can't wait to order again! Oh, and thanks Sabrina for packing my order so beautifully!
16 octobre 2023
Avis spontané
Réponse de Glassworks London
Hi Emmie,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that! It's always our pleasure helping out our dear customers as your satisfaction means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Products lovely, service crap
Products lovely, customer service atrocious. Order for collection and nothing happens. Two emails and phonecall to actually get a response.
Don't order online as you won't get your products without chasing them.
26 octobre 2023
Réponse de Glassworks London
Dear Matthew,
Thank you for the honest feedback and we're very sorry to hear about your experience. We sincerely apologize for the lack of updates as your initial email went to Spam folder and was not given attention right away. There was also a glitch in the system where you were able to order a specific item but we're out of stock. We usually reply fast or within 24 hours the latest. This falls below our customer experience standards. We are investigating to find out how this slipped through the cracks and to ensure the issue won't happen again in the future.
Rest assured we always take these feedback seriously to help us serve our customers better. Thank you again for bringing this to our attention and we certainly hope to be serving you again soon.
All the best,
GWx
Réponse de Glassworks London
Hi Hariet,
So glad to hear you love the products and the experience! Thank you so much for sharing the wonderful feedback.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Really great socks and super comfortable
26 octobre 2023
Avis spontané
Réponse de Glassworks London
Hi Anna,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that. And this means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
The coolest socks on the planet
Great product and speedy delivery. Glassworks has made popsocks cooler than you could ever imagine!
2 octobre 2023
Avis spontané
Réponse de Glassworks London
Hi Gill,
Thank you so much for sharing the wonderful feedback. This means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
trendy and feminine clothing with lots of work appropriate options
25 septembre 2023
Réponse de Glassworks London
Hi there,
Thank you so much for sharing the wonderful feedback. This means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
The clerk is nice and welcome,and the…
The clerk is nice and welcome,and the clothes are really nice.
18 septembre 2023
Avis spontané
Réponse de Glassworks London
Hi Alyssa,
So glad to hear you love the experience! Thank you so much for sharing the wonderful feedback.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Socks described as one size
Socks described as one size.
Unless you have small feet - less than average- not much use to a guy with size 9.
Passed them on to my wife.
She is one size - 5 ladies.
Not her style but it may save me £1 through the winter.
Nice socks - wish they fitted me.
Mea culpa in the end for not buying socks to a size.
9 septembre 2023
Avis spontané
Réponse de Glassworks London
Hi James,
Thank you for the honest feedback and we're very sorry to hear it did not fit you. Apologies for the confusion regarding the socks' sizes. One size means it fits sizes UK 5-7 shoes per our sizing chart here- https://glassworkslondon.com/pages/sizing-guide
Also, the length and measurements of each sock are included on the product page for additional information.
We're reaching out to you directly so we can provide further assistance on this.
We hope this helps and thank you once again for the feedback.
All the best,
GWx
Great
Great
Everything I ordered arrived in fantastic quick time in perfect condition. Thank you
24 août 2023
Réponse de Glassworks London
Hi June,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Amazing from start to finish
Amazing from start to finish. I have purchased 2 items close to each other and want more. Excellent quality fabrics that look worth so much more. Thank you I’m hooked!
30 août 2023
Avis spontané
Réponse de Glassworks London
Hi Natalie,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
I love the bag but it is so smelly
I love the bag but it is so smelly! I've had it for over a week and it still stinks. I've aired it out over night and everything and boy does it stink!
26 juillet 2023
Réponse de Glassworks London
Hi Grace,
So glad to hear you love the bag! My apologies though for the smell due to the materials the bag is made of. Pls check this link to naturally get rid of unwanted odors- https://www.wikihow.com/Remove-Odor-from-Bags
I hope this helps! Thank you for sharing and for taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
I received a refund for an item very…
I received a refund for an item very promptly and the system was really straightforward.
24 juillet 2023
Réponse de Glassworks London
Hi Jocelyn,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Great service and fabulous independent…
Great service and fabulous independent business.
23 juillet 2023
Réponse de Glassworks London
Hi Anne,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
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