The customer service was top notch! I walked in a bit mesmerized by all of the unique options. Miriana suggested some super cute pieces that I now own and love. I’ll definitely be back!
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Lisez les avis des autres
The two women working at the store made our visit completely amazing. They welcomed us in and introduced us to how the store works. They listened and observed the pieces we were pulling and then sugge... Voir plus
L'entreprise a répondu
Might sound basic but these guys do the very best socks! I’ve ordered lots from them now and they’re so great. Had an issue with a hole in one of the pairs and their customer service team were incre... Voir plus
L'entreprise a répondu
Fantastic customer service! I had an issue with Royal Mail delivering to the wrong address (through no fault of Glassworks). The staff at Glassworks were superb. After my parcel was returned to them... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you won’t see what you’re wearing on everyone else. We drop new collections every Tuesday/Wednesday so there’s always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
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4,2
Bien
305 avis
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Réponse de Glassworks London
Hi Anne,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Quality not as expected
Delivery fine, but the top was not the quality I expected for £85. Returned as directed - yet to hear back re a refund.
23 juillet 2023
Réponse de Glassworks London
Dear Catherine,
We're very sorry to hear you're unhappy about the quality of the top. We appreciate the honest feedback and we make sure this feedback helps us in providing better services and products. Your satisfaction is out topmost priority. I'm sorry the hear you haven't received your refund yet. Upon checking, we haven't received any Return Authorization request from you and we haven't received any items back from your most recent order yet. Pls, note that we check returns and process the refunds in a timely manner.
If you could share your Return Tracking Number so we can check the whereabouts of this return, we would appreciate this. You can reach out to us for this via email- hello@glassworkslondon.com and rest assured we will get to your concerns right away.
We look forward to hearing from you. Thank you for your kind understanding.
Kindly,
Christina
GWx
Still waiting for a refund for return
26 juin 2023
Réponse de Glassworks London
Dear Kristen,
We're very sorry to hear you haven't received your refund yet. upon checking, we haven't received any Return Authorization request from you and we haven't received any items back from your most recent order yet. Pls note that we check returns and process the refunds in a timely manner.
If you could share your Return Tracking Number so we can check the whereabouts of this return, we would appreciate this. You can reach out to us for this via email- hello@glassworkslondon.com and rest assured we will get to your concerns right away.
We look forward to hearing from you. Thank you for your understanding.
Kindly,
Christina
GWx
Very happy with these great socks.
Very happy with the socks, great quality and a bit different, I really like them.
15 mai 2023
Avis spontané
Réponse de Glassworks London
Hi Jackie,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Sizing, Returns and Refund is an absolute joke!
I'm an avid online shopper and this is by far the worst place I've ever purchased anything and the worst customer experience I've ever had. Its shocking that a company like this even has an online platform. I ordered 3 pairs of socks, turns out one was out of stock - they emailed apologising and went ahead posting the other two - no goodwill, I was still charged for delivery. The sizing of the 2 items sent however was a disgraced - described as 'one size' (size UK 3-7) but doesn't even fit someone with that's a standard UK 6?
They have vague return and refund policy - refusal to offer a refund for item tried - and get this I have to cover the cost of return for the non tried item. All in all, I have to keep the items that don't fit and I don't want because it makes no logical sense to return. Order came up to circa £20, by returning it I will get £4 back if I'm lucky.
I'm never ordering from here again and I would advise others not to.
12 mai 2023
Avis spontané
Réponse de Glassworks London
Dear S,
We're very sorry to hear of this unsatisfactory service received. Our customer's satisfaction is always our top priority and we sincerely appreciate this feedback for us to always do better. First, we apologize for any confusion regarding the size of the socks. We already coordinated this feedback to the production team and we're checking if there are any changes to the new styles as most of the socks are indeed measured correctly.
We understand your order is of no use, so we accepted the return of the unused pair for a refund but pls understand we cannot accept returns for any opened and used items due to hygiene reasons and the safety of our customers means the most to us too. This is also indicated in our Return Policy page: https://glassworkslondon.com/policies/refund-policy
For this matter, we offered a return label you can use to post this back to us and store credit for the used item that you can use anytime online or in-store.
As a small, independent company, we always strive our best to provide a satisfactory and reasonable service to all our dear customers that would still be in line with our policies. I sincerely hope you understand.
Thank you once again for the feedback. We look forward to hearing from you and rest assured we're always here to help our customers with any order issues. Thank you for your understanding. Stay safe.
Kindly,
Christina
GWx
Red Bag
The bag is nice, however it has a very bad and strong smell. Not super impressed
24 avril 2023
Réponse de Glassworks London
Hi Lucy,
Thank you for your honest feedback. I'm so sorry to hear about the bag you received. They do have a smell to them when they are first unpacked due to the material they are made from. However, It does go away over time and by airing out.
Hope you can try this and it gets resolved soon. If not, pls feel free to reach out to our customer service email and we're here to help. Your satisfaction means the most to us.
Best,
Christina
Glassworks
Réponse de Glassworks London
Hi Leigh,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Individuality of designs is a plus.
I do like to come to Glassworks for the individuality of the clothing. It would be good if there was a choice of larger sizes as it limits what I can buy (size14)
Also think I really paid a bit too much and will be more careful next time. I appreciate that a shop in Soho has large rents and bills but nevertheless price is a consideration in these tough times.
23 avril 2023
Réponse de Glassworks London
Hi Diana,
Thank you for your honest feedback. We have chosen to manufacture our range in Korea because of the labour and environmental laws in effect and the government’s focus on improving labour and environmental conditions. This is evident in the significantly higher production cost in Korea versus other countries well known for manufacturing. As a small, independent company, we work very hard to make sure our prices are competitively affordable for the good quality and stylish comfort of every collection.
I hope this helps and thank you once again for your concern. Pls sign up to our newsletter for weekly promos and discounts that you can enjoy. Your satisfaction means the most to us.
Best,
Christina
Glassworks
Very quick delivery and lovely sparkly…
Very quick delivery and lovely sparkly socks!
20 avril 2023
Avis spontané
Réponse de Glassworks London
Hi Kirsty,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
The finishing touch of the pvc tote bag…
The finishing touch of the pvc tote bag was very poorly. Too bad I can not insert a picture of it. The white of the plastic shows on the outside of this blue bag.
27 mars 2023
Réponse de Glassworks London
Hi Ke,
Thank you for your honest feedback. We're very sorry to hear that you are unhappy with the product purchased. This might be a faulty one and we're very happy to help you with this. Your satisfaction and feedback mean the most to us.
I already replied to your message to us and requested for the photos to be sent to our customer service email. We look forward to hearing from you and rest assured we're always here to help our customers for any order issues. Thank you for your understanding. Stay safe.
Kindly,
Christina
GWx
Love my socks
Love my socks! Great website and quick delivery! Will visit in person next time I’m in London!
26 mars 2023
Réponse de Glassworks London
Hi there,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
fast delivery and customer service
Very fast delivery and customer service. I had to edit the delivery address and it was rectified quickly by Christina x
26 mars 2023
Réponse de Glassworks London
Hi Maya,
So glad to hear your lovely feedback! Thank you so much for sharing your wonderful experience and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come and I'm always here happy to help!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Quality products and excellent customer…
Quality products and excellent customer service experience. Thank you
22 février 2023
Réponse de Glassworks London
Hi Angela,
So glad to hear your lovely feedback! We're happy you loved the items too! Thank you so much for sharing your wonderful experience and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Love the socks so warm and cosy I bought two pairs
Love the socks so warm and cosy.
8 février 2023
Avis spontané
Réponse de Glassworks London
Hi Ziie,
So glad to hear of your lovely feedback! Thank you for sharing your wonderful experience and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Premium products, premium service
The entire customer journey was spot on! Not only was I super happy with the quality of the clothes I ordered, every touch point of the buying experience was perfect right down to free express shipping, sustainable packaging, email updates and unboxing experience - the note from the person who packed my items was a lovely touch. Fully sold on this brand, they set such a good standard before and beyond the buy button. Thank you!
28 janvier 2023
Avis spontané
Réponse de Glassworks London
Hi Jodie,
So glad to hear your lovely feedback! Thank you so much for sharing your wonderful experience and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Very efficient
Very efficient. Goods arrive quickly and are always a top quality standard. Also come with a prepaid return label just in case.
1 février 2023
Réponse de Glassworks London
Hi Linda,
So glad to hear your lovely feedback! Thank you for sharing your wonderful experience and taking the time to rate our products and services.
We always aim to provide 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Réponse de Glassworks London
Hi there,
So glad to hear your lovely feedback! Thank you for sharing your wonderful experience and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
First visit… will go again !
I hasn’t been to this shop before. It had some unusual pieces which seem to be made in smallish numbers. The staff were really helpful and friendly, which makes such a difference. I don’t live locally but I will be able to shop online.
25 janvier 2023
Réponse de Glassworks London
Hi there,
So glad to hear of your lovely feedback! Thank you for sharing your wonderful experience and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Thoughtful little touches
Thoughtful little touches, quick despatch, lovely product. Even included a returns label, which I'm glad to say I didn't have to use.
31 décembre 2022
Réponse de Glassworks London
Hi Insa,
So glad to hear of your lovely feedback! Thank you for sharing your wonderful experience and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
Happy New Year!
Christina
Réponse de Glassworks London
Hi Alexandra,
So glad to hear you love our collection pieces. Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
Happy Holidays!
Christina
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