Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Voir plus
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Lisez les avis des autres
5 inch to 6 inch twin wall flue adapter this is the 3 rd one I’ve purchased has I’ve increased the quantity of stove goes I’ve purchased over the last couple of years, but I may have got better qualit... Voir plus
Easy to use website. Fast to sort order out and post. Plus they don't use evri do the parcel arrives at your actual address
The flue arrived 4 days late despite paying for next day delivery and asking on several occasions if we would definitely receive it next day. I took the Wednesday off work to install it for it not... Voir plus
À propos de l'entreprise
- Magasin de poêles à bois
- Cheministe
- Fournisseur d'équipements de chauffage
- Fournisseur de chauffage
- Magasin d'ameublement d'extérieur
- Magasin de radiateurs
Écrit par l'entreprise
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Coordonnées de contact
20-28 Albert Road, CM7 3JQ, Briantree, Royaume-Uni
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Excellent
284 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Item I needed was out of stock
Item I needed was out of stock. I phoned and was told a re stocking date and on that date, which was only a few days wait, it appeared in stock on the website. The very next day I had it! 10/10.
12 février 2026
Avis spontané
Arrived on time
Arrived on time
Was 1mm too big on a corner but sanded it down as instructed
Defo recommend
Another company we used took over 2 weeks and was poorly packaged so smashed on arrival
7 février 2026
Avis spontané
Réponse de Glowing Embers
We are very sorry to you, Janet for any inconvenience caused. We can see the order was, sadly, damaged in transit and subsequently disposed of by the courier. Yodel should have notified us of this proactively so we could resolve this sooner for you but they did not. However, we dispatched a replacement order as soon as you kindly made us aware you had not received your order. We are pleased to see it was safely delivered two days later.
We have addressed this matter with our chosen courier too, to improve this process going forward.
Once again, we are really sorry for the delay in receiving your order and thank you for allowing us to make this right.
Glass quality great.
Glass quality great.
Good comms.
Friendly and helpful.
Reasonably priced.
4 février 2026
Avis spontané
Great service
Great service, excellent new door glass for my log burner, have used you before and always the correct size and speedy delivery … thanks again
3 février 2026
Avis spontané
easy ordering and pleased with our glass
29 janvier 2026
Really happy with the service
Really happy with the service, sadly had wrong item sent but dealt with really quickly and professionally. Would definitely recommend
3 février 2026
Avis spontané
Over the past few years we have ordered…
Over the past few years we have ordered twice from Glowing Embers (for 2 different log burners), the first time we collected directly from them, as the order was urgent, and they accommodated the urgency, great efficient service. The 2nd time we paid for delivery. Again fantastic service - super fast and glass fitted perfectly.
27 janvier 2026
Easy to order size of glass and arrived…
Easy to order size of glass and arrived quickly
27 janvier 2026
Great communication from start to finish
27 janvier 2026
infill glass arrived well packaged
infill glass arrived well packaged , not fitted as yet , but all seems in order
8 janvier 2026
Stove replacement glass
the replacement stove glass arrived in good time, was pre-cut to size and is now fitted - fast efficient and effective
27 janvier 2026
Brilliant service
Brilliant service, glass manufactured to our specification very quickly. Very easy, and reasonable price! Would recommend!!
2 février 2026
Avis spontané
Great price and service
Great delivery time and very good price. Very safely packaged.
24 janvier 2026
Avis spontané
Responsive professional prompt.
8 janvier 2026
Happy with my purchase and works well…
Happy with my purchase and works well with my set up came in good order and in good time
8 janvier 2026
Fire couplers
Very good transaction the part I needed was shipped vertually straite away
22 janvier 2026
Avis spontané
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