Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Voir plus
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Lisez les avis des autres
5 inch to 6 inch twin wall flue adapter this is the 3 rd one I’ve purchased has I’ve increased the quantity of stove goes I’ve purchased over the last couple of years, but I may have got better qualit... Voir plus
The flue arrived 4 days late despite paying for next day delivery and asking on several occasions if we would definitely receive it next day. I took the Wednesday off work to install it for it not... Voir plus
Easy to use website. Fast to sort order out and post. Plus they don't use evri do the parcel arrives at your actual address
À propos de l'entreprise
- Magasin de poêles à bois
- Cheministe
- Fournisseur d'équipements de chauffage
- Fournisseur de chauffage
- Magasin d'ameublement d'extérieur
- Magasin de radiateurs
Écrit par l'entreprise
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Coordonnées de contact
20-28 Albert Road, CM7 3JQ, Briantree, Royaume-Uni
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Excellent
285 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Fire couplers
Very good transaction the part I needed was shipped vertually straite away
22 janvier 2026
Avis spontané
Dispatched and deliverd quickly l
Dispatched and deliverd quickly l. Exactly as described
2 janvier 2026
Excellent service
Excellent service, fire board cut to size,
competitive price, parcel well packed,
kept informed with order, delivered within time scales after despatched...
9 janvier 2026
Avis spontané
Glowing Embers had just what I needed…
Glowing Embers had just what I needed to keep my wood burning stove in top condition.
It's great that they will cut fire bricks to size.
Item was well packaged and communication was good.
5 janvier 2026
Avis spontané
Bought this to seal the flue on our…
Bought this to seal the flue on our narrowboat multifuel stove. Having tried several before that cracked after first use, so far this has sealed well without signs of cracking. Very pleased!
18 janvier 2026
Avis spontané
Ordering easy
Ordering easy, great administration, always kept up to date with the order and fast delivery. On this occasion I had to order a new glass panel and it was very well packed. I can’t fault them.
12 janvier 2026
Avis spontané
Great product supplied as described and…
Great product supplied as described and a perfect fit. Well packed the glass survived in the great packaging.
Just surprised how long the courier took to deliver the goods.
14 janvier 2026
Avis spontané
A Pleasure to Deal With!
I ordered replacement glass for my Carron multifuel stove over Christmas. Despite a huge backlog after the holidays, Glowing Embers shipped it via express courier at no extra cost. Excellent customer service, a pleasure to deal with, and the product is top quality. Highly recommend!
5 janvier 2026
Avis spontané
A perfect fit
13 janvier 2026
Avis spontané
Excellent delivery
Our order was delivered promptly and carefully. It was well packaged and arrived in good order.
10 janvier 2026
Avis spontané
Simple straightforward ordering…
Simple straightforward ordering procedure and I was updated on delivery status also excellent packaging
15 janvier 2026
Avis spontané
Easy to find what I wanted on website…
Easy to find what I wanted on website quick delivery
7 janvier 2026
We needed our replacement stove glass…
We needed our replacement stove glass in a hurry. We ticked the collect from store option but the glass was actually dispatched via a courier. After calling in, i was told tough, and we would need to wait for the item to arrive. The glass itself is great, but the customer service was very poor.
8 janvier 2026
Réponse de Glowing Embers
So sorry to hear that this happened and that you got the impression that we told you to put up with our mistake, this certainly shouldn't have been the response that you should have received. We have been over-run with replacement glass orders recently and occasionally our staff do get something wrong like sending out collection orders but apologies for this error and the inconvenience this caused. I am glad that when you did receive the glass that it was great and I hope that if you use us in the future you will receive our usual level of service.
Arrived as stated in a short time from…
Arrived as stated in a short time from order date, was well packaged, and was of good quality.
8 janvier 2026
Fast reliable service at a good price.
7 janvier 2026
Ordered new glass and it was slow to…
Ordered new glass and it was slow to arrive and the wrong size and whilst they said I could ask for a refund they made no effort to resolve the matter
14 janvier 2026
Avis spontané
Réponse de Glowing Embers
Sorry to hear this, we have been over-run with replacement glass orders, so have had a slower than usual dispatch time, which we are now back on top of but sorry if your order was slower than you had hoped.
I am concerned though that you received a wrong sized piece of glass and that we feel we have made no effort to resolve this, this is no way reflects how we seek to deal with issues. Please do contact us again on enquiries@glowing-embers.co.uk or call us and we will resolve this straight away for you.
Fast delivery- product fitted perfectly!
7 janvier 2026
Excellent company
Excellent company. Swift delivery of glass for my wood burning stove. One piece arrived broken and they replaced it without question within a couple of days. Very happy and definitely recommended.
6 janvier 2026
Avis spontané
Too long to deliver
Ordered 28 Dec which is obviously not the best time to order but it didn’t arrive until 12 Jan. No mention of long waiting times when I ordered.
12 janvier 2026
Réponse de Glowing Embers
So sorry to hear that you were affected by recent delays in dispatch that we have experienced due to the sheer volume of orders that came in over Christmas and the start of the year with the cold snap. We did send out emails to all existing customers and follow up emails to new orders to notify of the delay whilst we threw everything at getting on top of the backlog. Whilst we did get on top of the delay quickly, I appreciate that is no consellation if you were affected by it.
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