Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Voir plus
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Lisez les avis des autres
5 inch to 6 inch twin wall flue adapter this is the 3 rd one I’ve purchased has I’ve increased the quantity of stove goes I’ve purchased over the last couple of years, but I may have got better qualit... Voir plus
The flue arrived 4 days late despite paying for next day delivery and asking on several occasions if we would definitely receive it next day. I took the Wednesday off work to install it for it not... Voir plus
Easy to use website. Fast to sort order out and post. Plus they don't use evri do the parcel arrives at your actual address
À propos de l'entreprise
- Magasin de poêles à bois
- Cheministe
- Fournisseur d'équipements de chauffage
- Fournisseur de chauffage
- Magasin d'ameublement d'extérieur
- Magasin de radiateurs
Écrit par l'entreprise
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Coordonnées de contact
20-28 Albert Road, CM7 3JQ, Briantree, Royaume-Uni
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Excellent
285 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The company pointed out a mistake I had…
The company pointed out a mistake I had made in my order and advised me of the correct action to take. The advice was clear and pleasant. My only criticism was the delivery cost of $£13.50.
9 janvier 2026
Avis spontané
Réponse de Glowing Embers
Thank you for pointing your honest review, I am really pleased to hear that we were helpful in getting you the correct product and understand that no-one like paying for delivery. We do try to keep our delivery costs to a minimum but these costs have gone up significantly over the last few years and depending upon how the product goes, multiple couriers, pallets (without knowing what your order was for it is hard to say) costs can actually be significant.
Quick turnaround of order and good communication to arrange collection from store, would be good to be able to order direct from store in person if that was an option?
Quick turnaround of order and good communication
1 décembre 2025
The new glass for my woodburner stove…
The new glass for my woodburner stove arrived after a few days, and it fits perfecty.
23 décembre 2025
Avis spontané
Good website,informative information…
Good website,informative information and excellent prices
19 décembre 2025
Avis spontané
Log fire glass
My experience with this company was very good - the communication was prompt and we knew what we needed to send. The glass was delivered quickly and fits perfectly- thank you!
8 décembre 2025
Avis spontané
Absolutely brilliant product and…
Absolutely brilliant product and service. We are really pleased.
21 décembre 2025
Avis spontané
First class service as always
First class service as always . Slight delay with order which was quickly fixed and order despatched. I have used Glowing Embers on several occasions and have never been disappointed with service or products.
2 décembre 2025
Goods were packaged well and delivered in good time.
The log burner glass and rope I ordered were the correct parts and fitted just right.
26 novembre 2025
Replacement stove glass
Delivery was very quick and stove glass was very well wrapped. Only fitted glass today and it fitted stove exactly. Would definitely use Glowing Embers again and recommend the quality of their products.
26 novembre 2025
Lovely helpful lady on the phone
Lovely helpful lady on the phone. Glass arrived quickly, very safely packaged. Couldn’t have been better service!
4 décembre 2025
Positive experience
Made exactly to requirements, well packaged, all round positive experience
4 décembre 2025
Great after service
Really pleased with the outcome. No quibble refund. Will use again.
11 décembre 2025
Avis spontané
Great price and prompt delivery
Great price and prompt delivery. The driver was very understanding, and left the pallet exactly where I wanted it.
2 décembre 2025
Réponse de Glowing Embers
Great, thank you so much for taking the time to leave a review, it is greatly appreciated.
Good price and timely delivery.
2 décembre 2025
very helpful
very helpful, the products was spot on and it was delivered safe and sound.
2 décembre 2025
Appalling customer service!! 😖
I’ve now waited nearly 2 weeks for my order which still hasn’t arrived! (I paid for a 48hr delivery) I’ve spoken to 3 different members of staff who have all fobbed me off with excuses and empty promises including offering a week ago to send a replacement order out on a priority next day service… still no sign of my order!! 😖
I can only assume that this company has serious staffing issues rendering then unable to cope with increased seasonal demand and sadly doesn’t regard customer service as being very important.
Don’t be fooled by the smart website. In my experience this company believes their responsibility to their client ends once the sale has been made.
Beware!!
8 décembre 2025
Avis spontané
Réponse de Glowing Embers
Very sorry for the delay with the delivery of your order and the obvious frustration and lack of confidence that this has caused.
We are experiencing delays with all couriers at present after in the build up and wake of Black Friday. I can see that you placed your order on 26th November on a 5 working day Royal Mail service, this was dispatched on 27th by us. On 3rd December we received confirmation that Royal Mail had lost your original order and we dispatched a replacement which was received on 8th December.
This is three working days over the original expected date and I do understand that with the confusion of a lost parcel in the middle of the process that this caused you to loose confidence in us.
I would like to reassure you that we do take the responsibility to our clients seriously and do everything we can to ensure that when issues like this occur that we resolve them as best we can. I do hope that now you have successfully received the order that the part is working well and will last you for many years to come.
Easy order via phone
Easy order via phone , very helpful lady took my order . Delivered within two days .glass was well wrapped and stayed in one piece . Would highly recommend . Will use again for a fire and flue .
26 novembre 2025
Good service
Good service, the glass was extremely well packaged so arrived intact. Delighted with the product.
27 novembre 2025
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