Goodhood Avis 

Goodhood are simply pathetic you need to allow two weeks for each delivery I’ve just cancelled my order with them after waiting a week to dispatch and and got it next day delivery from a proper shop in Aberdeen

Updat still no refund this store plays itself as an independent store but there not horrible company to deal with offering a pathetic service

Still no refund and no response from customer service I’m seriously considering getting the police involved

I placed an order on 31 Jan 2025. I have still not received the order over a month later. I have not gotten any responses from them despite writing to their customer service (which I am pretty sure doesn't actually exist) multiple times, Instagram and LinkedIn. I'm starting to think this is a complete scam and I have lost my £90 that I paid....

I have noticed some mixed reviews of the site, but my personal experience is good.

I had a problem with getting the newsletter sign-up discount I emailed the contact page, received a reply, and a code the following day.

I made a recent order, and I received the order, which was packaged well, the day after the order.

Overall, I had a good experience.

Order arrived quickly and as expected - returned the item as it was too small, refund processed quickly as well

Good overall experience

I made an order on 3 December 2024 for a Christmas gift for my girlfriend. It was cancelled on 20th December. You can only imagine how this went down.

On 9 January 2025 I made another purchase to make up for the Christmas drama. But I received an email on 12 January saying that my order is delayed.

Now I'm a pretty understanding guy. But when I pay £6.95 (with no option to click and collect from the store) I expect the item to arrive at my door within 72 hours.

Its now 29th January, I have sent 3 emails to customer service with no response and have received nothing.

How has this happened to me twice?

Ordered something 15 days ago and haven't received it or any update on where the order is. Looks like they're struggling to ship products but I'd expect them to communicate where the order is at a minimum.

So disappointing, fantastic independent store normally. But sadly no more.

Ordered items before Christmas and still not recieved the item and they haven't responded to any emails and no phone numbers. The physical store say it's all sorted separately.

Pretty disappointing to see the business owner posting 5* reviews on here… especially when so many people are all having the same issues!

Don’t get me started about that weird, victimised Christmas message on instagram - bizarre

Great selection of products and a swift delivery. Love this store and happy to support a great pioneering independent.

Returned an item which they received in November. +1 month later, no acknowledgment of receipt, no refund and no response to my messages…

Had a bad experience previously with an order from goodhood and thought it was a one off, so tried again to my shame. Seems like they are struggling to manage the business on all levels. Wouldn’t recommend risking a purchase online, maybe in-store is better?

They came out to fix my 2006 Grand Cherokee fix the problem but also cause two other problems that cost me more money than when I started they didn't want to make the situation right would not use their service ever again

I have never written a review before but WOW! Avoid Goodhood like the plague! Unless you want them to take your money and never send the items you have bought. Multiple emails have been ignored. There’s no phone number to call them. I don’t even know what to do, they are holding my money and there’s no update or communication from them. I can’t return or refund as I haven’t even received the item. I purchased the shoes from them nearly a month ago. AVOID!

Amended my order

I made a mistake with my order and emailed them when I realised. They were very helpful. Thanks Goodhood.

Shipped quick. One of the item needs to be returned and Ben helped to sort it out very quickly. Appreciated.

Emailed checking the status of delivery after 10 days of no update and then emailed right back with delivery next day! Was great! But then asked regarding return but my email wasn’t replied to til the 30 days return period was over and told I can’t now due to the return being over 30 days, I get it but could have been better customer service to offer extension, never mind!

I Stuffed up my order, wrong email address over the weekend. Fixed Monday. All good service

Placed an order on October 14. Have not received my order nor have I received a dispatch email and tracking number. I have tried to contact them on 3 different occasions to no avail. I finally got a non response asking me to contact them instead of writing a 1 star review. So no help. I will be reversing the charges on my credit card and will never order from them again

I got sent the wrong shoes and still haven't heard back from their customer service after weeks of trying to reach them. They have a pretty manual and outdated returns system and I had to pay more delivery fees in order to return the shoes that were not even the ones i ordered in the first place. It feels like a bitter pill to swallow for something that was their own mistake.

I've been such a fan of the brand so it's a really disappointing experience that could have easily been remedied if they improved their customer service and offered free returns (especially when items have to be returned through no fault of the customer's own). If you have a premium brand selling expensive items, it's even more important to have exceptional customer care, and unfortunately this has left me feeling let down. I wouldn't feel confident buying from them again.