Goodhood Avis 

I read the reviews on here after id made my order and feared the worst. Confirmation landed straight away but the delivery email took a 4 days. The actual delivery arrived a few days after that all in good order.

Great company used before loved the item as has clothing you can’t get most places as I like something unique.

Bought a skirt but when I got home it was faulty. You can't call the store and they conveniently haven't replied to any of my emails meaning my receipt is now past the return date. Resorted to posting the skirt back. Marked as received but still no correspondence. Really poor service!!

Do not order online from this store. I bought a new winter jacket (expensive) which never arrived. They emailed me initially to say there had been a delay but then completely ghosted me. I emailed them twice to ask about expected delivery times with no response. I even resorted to DMing them AND commenting on one of their instagram posts. I’ve had to try and get the money back from my bank instead, truly disappointed as I’ve heard the physical store in London is great.

Amazing store in London with great staff. Ordered some socks online and they came super quick..

No response to emails, customer service is the worst, wont be using them again , they send part order and trying to find out where the rest of my purchase are is impossible as they never reply to anything even to let you know when its arriving, trying to cancel order but again no reply

My trainers came, just as described on the website quick delivery with tracking updates. 5* service

Delivery to be made in two parts and second part hasn’t arrived over a week later with no further communication. The fact there is no way to talk to anyone is frustrating

Great service, delivery and quality product. Will definitely recommend to others.
Thank you so much
Jools

Ordered 3 pieces of luggage, and two of the wrong items we're sent , not a major issue but emailed to ask to correct and no response 4 days later ..also messages vis instagram and nothing ... of on holiday and really needed this sorted

Been using Goodhood for over a decade. Recently made an order which I will be returning, all in all I’ll be out of pocket by £12 solely for postage. Really reluctant to purchase things from here in the future as I tend to buy more than 1 size. Real shame as has been a favourite shop of mine.

Really happy with my order from Goodhood Store. Shipping was super quick and the package showed up in great shape. Everything was wrapped nicely, not just tossed in a box, which I really appreciated. Felt like they actually cared about how it arrived. Definitely ordering from them again!

I am vegetarian. The option was vegan which I am happy with as I viewed the menu before I went. Ordered my meal and a server came up and said sorry we have no vegan options for burgers are you okay with vegetarian. I said yes but what I got was two very small vegetable burgers in a bun. Not vegetarian at all vegetables going back 10 years or so. For a family of four all our burgers were the same price . Very pricey. £97.00 for four burgers and drinks. Will never go back. Don’t think they will last as it was very quiet for a Saturday

Goodhood sent me the wrong size (the right size was out of stock), I sent the order back a month ago and it's been delivered to them and I haven't heard a thing - no refund, emailed them 5 times. Having to go through Paypal resolution centre and still nothing.

Go to End Clothing, I'm a long time Goodhood customer but never again, Paypal has given me a timeframe of hearing back in JANUARY! Shop elsewhere as they are no longer trustworthy.

Do not order from here you will not receive your item !

The company used to be really quick and have great service, but my last order wasn’t delivered and the company has not responded to any of my emails

I have several pairs of salomon shows in size 10 - but the ones I ordered from Goodhood were too small. Not only was I charge £6.95 delivery - but also £5 return postage. A rip-off.
And now, ten days after Goodhood received my return - I have tracking evidence - no refund received.

Would give it 0 stars if I could - complete joke. I ordered shoes which only come in half sizes, after wearing them a couple of times I decided they were too big so I returned them. First, nobody was in the store to accept the return so the shoes were sent to a local Royal Mail depot. A week later I was told my refund was being processed, but heard nothing for a further two weeks. A month after buying the shoes Ryan Casey got in touch to let me know they could not honour the refund as the shoes had been worn outside. This is fair enough however, it took a month to let me know this, and Ryan CLAIMED it took so long because the shoes had been worn. This is incorrect as I have sent multiple follow-up emails and phone calls asking about the status of the return.

Obviously there is no internal returns process or customer service staff. Goodhood still not have the shoes which rightfully belong to me and have not responded to any messages asking for them back. Would not bother buying from this shop - I have basically thrown £115 into someone's makeshift business for no reason. Shocking service.

I placed my order on July 11, 2025. Have sent multiple emails requesting delivery status update. NOTHING. No wonder these small outfits was being dissolved by bigger more reliable companies. Truly, sad times for high streets & badly managed online retailers! Not a place I'd want my brand to be sold via ):

Ordered something a month ago - they sent me the wrong item (stupidly for them a better and more expensive item, sadly it did not fit). I sent them an email with regards to swapping it for the item I ordered or failing that get a refund.... 30 days later no response.

Second email - no response after a week.

Social media message - no response.

Message via the online query form - no response.

The complete lack of communication is a shambles.