GoTo Avis 183

I'm not with a corporation. I use your platform for meetings and bible study sessions. The new enhancements are not as fluid as they should be. We experience quite a bit of difficulty with logon problems during the new platform transition period.

I have called my rep numerous times and have yet to hear back from him. Looking at changing service as a result.

In general, goto does not have all of the same functions as Zoom. Our clients hate it.

The connection is very poor and takes too long for the call to connect with my phone. Then the actual conversation usually cuts off too.

The functionality is horrible. A far fall from the original GoTo Meeting, which was the best.

You can't resize cameras. You can't see people's faces on cameras and also see the document, on which you are working.

There is now a complicated process for things that used to be easy.

If you call customer service, they are limited by the software designers, who don't care.

Goto is efficient, and flexible. It allows all of our agents to stay in touch with our clients and each other. The voice mail transcription service is particularly useful.

Mostly seemless operation. 99.9% up time.

Only 2 complaints. Faxing is a pain..thank goodness faxing is becoming history for most operations.
I miss not having a single line ring on two separate desk phones without having a second line. Wife can't answer while I'm gone from her room.

GoTo's Partner Exchange program is the best in the industry when it comes to support and commission payout.

Since the REAL desktop app was removed the program has been more trouble than it's worth. I've been using the program over 25 years and swore by it, my clients never had a problem and neither did I. NOW - it's a freaking nightmare!!!! The clients are always having issues connecting, the meeting will not record anything if I'm not using my computer speaker (which I don't - I call in). Because I call in it looks like I'm in twice. Scrolling is backwards, resizing never works, using the ESC key creates all kinds of problems (it used to end the season - so something has been 'fixed'). I am actively looking for a replacement. It's not as easy to schedule someone or send the meeting invite - I use Outlook installed on my computer, not the web app - so that creates a problem. When I send the invite through Google and someone responds it sends two responses. The lag is so much worse than ever - it uses so many resources that it REALLY slows both computers down. I use this for teaching clients and troubleshooting/fixing basic problems and there hasn't been a meeting yet without problems. If they don't download the 'desktop' app (which isn't anything like the old desktop app) - then you can't access remote control and 'scrolling' just resizes their window! This is a product I've depended on for 25+ years and it never let me down - until the last few months. And on top of everything else - you can NEVER get a REAL PERSON on support? It's really disappointing to have so many issues with software that was easily 5 starts for 25+ years, now I dread having to use it. I wouldn't recommend it now - although I did for years.

I disliked the turnaround communication with Hardware sales rep Heidi King. She has delayed the process of us ordering a phone for one of our employees. Very delayed responses. In addition, all the other reps when I call in for an issue for assistance are very helpful. Thank you.

I like the controls of GTM and the annotations I can make. Break out screens, etc.

We've moved from GoTo to Teams because many of our customers had trouble connecting.
There was also a problem with typing in Linux commands during a meeting because the escape needed for vi was being interpreted as a GoTo command.

I use it all of the time. It is easy to work with and I can share my screen easily. I do not like the new version, but I'm getting used to it since I don't have access to the other version. When there are changes, I would like to know ahead of time. But it is really easy to use in combination with Canvas, I wish there was a call in number in those invites so one doesn't have to go to the website to get the numbers for people to call in if they don't have internet at the time of a meeting.

I have been working with Pablo and I’m very frustrated, it’s been tough getting ahold of him via email. I wish this process was a lot easier than it has been.

Before the changes were made when people call in by phone as the organizer I could mute and unmute but now I can only mute, l wish that part of the meeting was the same as before. While teaching Bible study with a group of older people it worked better for me to unmute them at the end of Bible study for questions and concerns. Thanks 🙏🏾

Knowledgeable with a lot of patience

Software is user friendly and anytime we need to contact customer service, they get right back to us and resolve the issue.

Easy to get support when needed

I had a very disappointing experience with GoTo. The onboarding process was extremely unorganized, which made it frustrating from the start. It's incredibly hard to get in touch with someone when you need help—whether it's via phone or email. Even worse, they don’t seem to comprehend or properly read the emails you send. I’ve had to explain the same thing multiple times to three different reps, none of whom seemed to be on the same page. This lack of communication and coordination has caused unnecessary delays and headaches. Unfortunately, this has been an overall frustrating experience.