It was very sad to know that GOTO has left the energy market. For me it was excellent in every way. The service, attention and bills were clear and transparent. I am now with SHELL ENERGY and I am... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Having been with this co 12months feel their customer service is good and Friendly and accessible. Seem to follow usage very closely increasing debit Well ahead of time thus customer is almost al... Voir plus
L'entreprise a répondu
With a scheduled tariff renewal coming up GoTo gave us plenty of notice, clear written comparisons and called to check we had all the info we needed. I reviewed prices on the open market and found Go... Voir plus
L'entreprise a répondu
How can one review an energy supplier ? Easy to submit readings and get monthly reminders. Bill appears a few days later. Update and call when tariff is ready to expire , offer the next best deal.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Coordonnées de contact
Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, Royaume-Uni
- 0800 056 4843
- customerservices@goto.energy
- goto.energy
4,6
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Réponse de goto.energy
Good afternoon,
Thank you for leaving us your 5* review.
I'm pleased to see that you have been happy with our service and consider us to offer great value. Please let us know if we are able to offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
The advisors gave me clear and…
The advisors gave me clear and constructive advice. Was helpful and confident. I trusted him to give me the best possible energy deal for my usage.
29 juillet 2021
Réponse de goto.energy
Good morning Mrs Taylor,
Thank you for taking the time to leave us your 5* review.
I'm pleased to see that you were offered clear and constructive advice by our Sales & Retention team when you recently spoke with them to discuss renewal. We're delighted that you have chosen to renew with us for another year and we look forward to continuing your energy supply. Please don't hesitate to get back in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Réponse de goto.energy
Good morning,
Thank you for leaving us your 5* review.
We're happy to see that you consider our service to be fantastic and that we have exceeded your expectations. Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Exceptionally knowledgeable girl who…
Exceptionally knowledgeable girl who made all very clear and I’m happy to renew with Go To Energy.
28 juillet 2021
Réponse de goto.energy
Good afternoon,
Thank you very much indeed for your lovely comments and for taking the time to provide your review, we really appreciate it.
We're delighted you have decided to renew with us. If there's anything more we can do to assist you in the future, please don't hesitate to contact us.
Many thanks
Sarah Joisce
Customer Service Team Leader
I am very happy with the service you…satisfied customer
I am very happy with the service you provide and hope that it will continue over the next 12 months
28 juillet 2021
Réponse de goto.energy
Good morning Ms Brown,
Thank you for your 5* review and feedback!
We're delighted you have decided to renew with us for another year and that you are happy with the service provided.
If there's anything else we can do to help, please be sure to contact us.
Many thanks
Sarah Joisce
Customer Service Team Leader
Straight forward energy company with…
Straight forward energy company with total transparency and excellent customer service - highly recommend
27 juillet 2021
Réponse de goto.energy
Good afternoon Ms Allan,
Thank you for providing us with your 5* review and feedback. We really appreciate it!
I am delighted that you are happy with the service and have decided to renew with us for another year.
If there's anything else we can do to help, please be sure to contact us.
Kind regards
Sarah Joisce
Customer Service Team Leader
Everything is straight forward and…
Everything is straight forward and simple to understand we are kept up to date with everything and any changes and never had to contact regarding anything. fab 🙂.
26 juillet 2021
Réponse de goto.energy
Good morning,
Thank you very much for taking the time to review us and providing your feedback, it is much appreciated.
We're glad you have found everything straight forward and if there's anything more we can do to be of assistance, please let us know.
Kind regards
Sarah Joisce
Customer Service Team Leader
Efficient & Effective
I was told on the phone there would be a long wait, however within seconds I was speaking to a friendly advisor.
4% more expensive than my current supplier but for now with the efficient service I will stay.
26 juillet 2021
Réponse de goto.energy
Good morning Mr Jefferies,
Thank you very much for taking the time to provide your 5* review and feedback!
We're delighted you have decided to sign up for a 12 month fixed contract with us.
I have passed on your kind comments to Victoria who you spoke with.
If there's anything more we can do to assist you, please be sure to contact us.
Kind regards
Sarah Joisce
Customer Service Team Leader
Excellent attentive and speedy service
Excellent attentive and speedy service, thank you
26 juillet 2021
Réponse de goto.energy
Good morning,
Thank you very much for the 5* review and feedback, it is much appreciated.
I am pleased that you are happy with the service provided. If there's anything else we can help with, please don't hesitate to contact us.
Many thanks
Sarah Joisce
Customer Service Team Leader
A provider that rewards loyalty.
I can't fault GoTo energy. Just renewed and they offered me a new contract that beat all others on the comparison websites. Finally, an energy supplier that rewards loyalty.
26 juillet 2021
Réponse de goto.energy
Good afternoon Mr Wayte,
Thank you very much indeed for the review and great feedback!
We're delighted that you have decided to renew with us and am pleased we have delivered on price and service.
If there's anything else we can do to assist you, please be sure to contact us.
Many thanks
Sarah Joisce
Customer Service Team Leader
I was asked by Goto if I would like to…
I was asked by Goto if I would like to change to a Fixed tarriff
I spoke with Frankie today and that my current monthly payments will drop.
I am happy with that, and happy to continue with GoTo
26 juillet 2021
Réponse de goto.energy
Good afternoon,
Thank you very much for taking the time to provide us with your review and feedback. It is much appreciated.
I am delighted you have decided to renew with us for another year and that you are happy with the service provided. I have passed on your kind comments to Frankie accordingly.
Many thanks
Sarah Joisce
Customer Service Team Leader
The lady was very helpful and went…
The lady was very helpful and went through it all with me
25 juillet 2021
Réponse de goto.energy
Good morning Mr Heron,
Thank you very much for providing us with your review and feedback. I have passed on your lovely comments to Karolina who you spoke with.
If there's anything more we can to help you, please be sure to contact us.
Kind regards
Sarah Joisce
Customer Service Team leader
Dealt with politely and efficiently
Dealt with politely and efficiently. All easy.
Thanks
25 juillet 2021
Réponse de goto.energy
Good morning,
Thank you very much for your review and feedback.
We're delighted you have decided to renew with us for another 12 months and that you're happy with the service provided.
If we can do anything else to help you, please don't hesitate to contact us.
Kind regards
Sarah Joisce
Customer Service Team Leader
Value for money -
Value for money -
Have been very satisfied with GoTo for the past year a d have just signed up for a further year.
25 juillet 2021
Réponse de goto.energy
Good morning Mrs Hollis,
Thank you for the 5* review and feedback!
We really appreciate your comments and we're delighted you have decided to renew with us for another 12 months.
If there's anything more we can do to help you, please be sure to contact us.
Many thanks
Sarah Joisce
Customer Service Team Leader
Very helpful and easy to arrange.
23 juillet 2021
Réponse de goto.energy
Good morning,
Thank you very much for providing us with your 5* review and feedback.
We're grateful for you taking the time to provide your comments and delighted you have decided to renew with us for another 12 months.
If there's anything more we can do to assist you, please don't hesitate to contact us.
Kind regards
Sarah Joisce
Customer Service Team Leader
Please send me how much you set direct…
Please send me how much you set direct debit I'm confused
22 juillet 2021
Réponse de goto.energy
Good morning,
Thank you for providing your review, it is much appreciated.
I have requested one of my team contact you to discuss your Direct Debit so we can clear up any confusion.
Kind regards
Sarah Joisce
Customer Service Team Leader
All round excellent service.
I have found them reliable, consistent and good value for money. I had no hesitation in renewing my contract with them for another year. An all round excellent service.
22 juillet 2021
Réponse de goto.energy
Good morning Mr Simpson,
Thank you for your 5* review, it is much appreciated.
We are delighted you have decided to renew with us and that you're happy with the service provided.
If there's anything more we can do to assist you, please be sure to contact us.
Many thanks
Sarah Joisce
Customer Service Team Leader
There was a bleep when an email quoted…
There was a bleep when an email quoted a different tariff for electricity without allowing for the night rate. We are happy with the email confirming the original tariffs and it is green light from us.
Thanks.
20 juillet 2021
Réponse de goto.energy
Good morning Ms Bakare-Dare,
Thank you for leaving us your 4* review.
I'm delighted to see that you have decided to renew with us on a new fixed tariff, for another year. I'm happy to see that the tariff was corrected and that this was confirmed via email. We look forward to continuing your supply.
Please get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Customer for a year no problems
Customer for a year no problems
Looked on comparison sites and unable to beat goto offer for further year.happy to have signed up again
Very pleasent to deal with
Unusually for an energy company
20 juillet 2021
Réponse de goto.energy
Good morning,
Thank you for taking the time to leave us your 5* review, we appreciate it.
I'm delighted to see that you have chosen to renew with us for another year and that, when you did your comparisons, we could offer you another highly competitive tariff! I'm happy to see that you find us pleasant to deal with. Please don't hesitate to get in touch if we can be of any assistance!
Kind regards,
Simon M
Customer Services Assistant
Réponse de goto.energy
Good afternoon Mr Davies,
Thank you for leaving us your 5* review.
I'm delighted to see that you were impressed with the service that you received from Annie. I will pass your kind feeback on to her.
Please let us know if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.