The graphics are great, customer service is pretty good, and the kit is comfy. BUT, 70 miles on one set of bibs and they are already wearing through. I can normally get about 1000 miles out of other b... Voir plus
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Did take a while for the order to arrive and couldn’t track it with details I’d been sent however when I enquired about it via email, Aaron was prompt and helpful in his reply including giving me full... Voir plus
L'entreprise a répondu
It took a long time to deliver. The long-sleeved Jersey was tight, despite me following the size guidelines. I was expecting a bigger, thicker top, like my existing one. When I tried to provide feedba... Voir plus
L'entreprise a répondu
It’s here it’s wrapped and waiting to see his smile Christmas morning! Thanks to Govelo and Aaron I misjudged the size sent an email all resolved with no fuss so much so Aaron you’re welcome in... Voir plus
À propos de l'entreprise
- Magasin de vêtements de sport (activewear)
- Magasin d'accessoires de vélo
- Magasin de vêtements et d'articles de plein air
- Cyclisme sur route
- Magasin de vêtements de sport
Écrit par l'entreprise
GoVelo is a Small Business based in UK and in the U.S. We sell high-quality Bicycle Clothing in different colours, designs and sizes. Our designers and cyclists collaborate to offer the best performance textile.
Coordonnées de contact
24-26 Arcadia Avenue, N3 2JU, London, Royaume-Uni
- support@govelo.com
- govelo.com
4,2
Bien
64 avis
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Brilliant customer service
Size came up small, but it was quickly replaced at no extra cost to me. Fantastic customer service (Jul21)
9 juillet 2022
Avis spontané
Réponse de Govelo
Thanks for "Fantastic", I felt it
Great cycling clothing company
Great cycling clothing company. Were quick to answer my queries regarding sizing and went the extra mile to sort out an issue with delivery after I made a typo when inputting my address. Highly recommended.
5 mai 2023
Avis spontané
Great experience
The sizes run smaller than I even expected, but once I figured out my right size, their products are great, these are my favorite cycling jerseys.
When I got the wrong size, the swap process was easy and after I received my new jerseys, I immediately ordered more.
Even with the sizing bump-in-the-road, this was a great experience
18 mai 2022
Avis spontané
Amazing job conducted by the company on…
Amazing job conducted by the company on replacing my jersey. They were quick, honest and with great support.
20 mai 2022
Avis spontané
A wonderful company
A wonderful company! Had an issue with the delivery of the initial order but one word to Aaron and it was replaced! Service was friendly and prompt, and the kit was great quality! Highly recommended!
3 mai 2023
Avis spontané
Very good service - and nice jersey
Had an issue with my order and each time (two issues in the end) fixed quickly and surpassed expectations.
Also helped that jersey has been excellent for the money. 👍🏻🚴
2 mai 2022
Avis spontané
Absolutely fantastic service
Absolutely fantastic service, Aaron went above & beyond in my opinion. 10 🌟 from me & I'm looking forward to my next purchase. 👌👏👏
26 avril 2023
Avis spontané
Great customer service
Great customer service. I had a problem with my order. This was dealt with immediately, the service was fantastic. Good quality gear as well
27 avril 2023
Avis spontané
Very slow postage from China, poor customer service
Ordered a jersey from Govelo - very poor experience. Firstly there is no size guide on the site so I had to 'guess' my size. Being as the clothes are posted from China it took 5 weeks to arrive. It was the wrong size and customer services said another would be sent out from China. I didn't want to wait 5 weeks to try a different size so asked for a refund. They were not at all happy to give a refund but asked me to post it back to China at a cost of 16GBP. I didn't bother and will just take the hit.
Aaron seems to answer a lot of the queries internationally and has poor grammar: I'm guessing 'Aaron' is a name attached to whoever in China is replying to the emails that day.
Overall: poor customer service, very slow delivery and all the problems of dealing with buying from the other side of the planet. I wouldn't go anywhere near this company again.
23 avril 2023
Avis spontané
Fantastic service and brilliant product
This is the first time I have ordered anything from Govelo and I have been so impressed by their customer service. I misjudged the size of the jerseys I needed but Aaron at Govelo responded to me the same day and it was all resolved without any problem at all. Great quality product too…. I’ll certainly be telling my friends! Many thanks Aaron
10 janvier 2023
Avis spontané
Great customer service
I ordered an item from the website which took longer than expected to arrive however swift customer service and a lovely product means I will order from this company again.
29 novembre 2022
Avis spontané
Thanks Aaron and Govelo from New Zealand
It’s here it’s wrapped and waiting to see his smile Christmas morning!
Thanks to Govelo and Aaron
I misjudged the size sent an email all resolved with no fuss so much so Aaron you’re welcome in NZ anytime!
Even in this crazy pandemic world Govelo excelled with prompt service and I thoroughly enjoyed the personal contact. The story of Deans jersey is now entertaining my friends.
Kia Kaha!!!
Jill Summer
Christchurch
New Zealand
29 novembre 2021
Avis spontané
Great service
Great service - had a hiccup with the order (my fault) which was really well handled.
29 septembre 2021
Avis spontané
Made in China
Decent quality jersey, took 2 weeks to arrive
Why not get Santini to manufacture the items?
24 août 2021
Avis spontané
Great jersey and even better service
The product was great and the price very good. What was exceptional was the customer service. I ordered what I thought was the correct size, but it sat too large. This issue was responded to and dealt with very quickly, and beyond my expectation. You do not get that happening often these days.
7 août 2021
Avis spontané
The bib shorts that I ordered is of…
The bib shorts that I ordered is of high quality. The service was fast and amazing! Highly recommended to anyone who is looking for quality cycling gear.
21 juin 2021
Avis spontané
I've ordered multiple jerseys and the…
I've ordered multiple jerseys and the experience has always been very good. They offer unique products and with great value. I will definitely order again!
19 juin 2021
Avis spontané
Govelo continues to deliver quality at…
Govelo continues to deliver quality at a cheaper price. I have 3 of their jerseys and all are great - size runs true. I’ve been pleased with their shipping updates.
17 juin 2021
Avis spontané
Govelo has been very customer service…
Govelo has been very customer service oriented. I love their jerseys and they are quick with delivery, exchanges and returns. Every company should take lessons from their customer service approach!
16 juin 2021
Avis spontané
Maria Fridded
Big thanks to Govelo team for their communication, they send me new replacement because of sizing
16 juin 2021
Avis spontané
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