Grace Removals Group - Townsville Avis 

37
TrustScore 4.5 sur 5

4,7

67-69 Toll Street, 4818 Mount St John, Qld, AU


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Lisez les avis des autres

Noté 5 sur 5 étoiles

The customer service and efficient way they handled my request. I had done the booking sometime in the afternoon and requested them to pick up the luggage next day and it was done first thing in the m... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

The staff were all friendly, informative and patient. I very much appreciated the lack of bad language from all. Apart from the damage to my husband's desk everything was in good condition. However th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We have moved with Grace a couple of times and found their services to be friendly, helpful and efficient. I wouldn't hesitate to recommend them or use their services in the future.

L'entreprise a répondu

Noté 4 sur 5 étoiles

Maybe contact the customer earlier for up lift and drop off . But on the whole good service and wrapped well although some things can get damaged not the fault of removal company just in transit with... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Déménageur
  2. Service logistique
  3. Service d'envoi

Écrit par l'entreprise

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Coordonnées de contact

  • 67-69 Toll Street, 4818, Mount St John, Qld, Australie

  • 1300725991

4,7

Excellent

TrustScore 4.5 sur 5

37 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(37)

308 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

They were all very courteous and…

They were all very courteous and professional

27 septembre 2022
Logo de Grace Removals Group - Townsville

Réponse de Grace Removals Group - Townsville

Dear John & Bev,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Noté 1 sur 5 étoiles

Appalling service

Appalling service. Appalling communications. Still waiting 6 weeks later for interstate shipment.

19 août 2022
Avis spontané
Logo de Grace Removals Group - Townsville

Réponse de Grace Removals Group - Townsville

Dear Steven,

Thank you for rating us. It seems that your recent move with Grace is below expectations. We take our customer service very seriously, so we’d like to apologize that your recent experience with Grace was below expectations. We’ve been able to locate your details in our system and a Grace representative will be in touch with you shortly to follow up.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Acting with Grace

"Grace" acted with integrity and empathy taking me through a fast paced transition and rental relocation in a time of 0.5% rental vacancy rate.
By providing a flexible timeline Grace enabled me to relocate at short notice, without the risk of losing my possessions.
Kind, supportive workers worked with positive attitude to help me move and plan ahead.
Responsible time management ensured I was able to remain calm in a supportive environment.

29 juillet 2022
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Réponse de Grace Removals Group - Townsville

Dear Valued Customer,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Great work

Great work. Very professional. Recommend without any hesitation.

2 juillet 2022
Logo de Grace Removals Group - Townsville

Réponse de Grace Removals Group - Townsville

Dear Marina,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

The proffesional of the Removals

The Communication, professionalism and cost were excellent. The guys doing the loading and unloading were courteous and friendly. The people in administration were also great and the price was competitive. I would recommend to all, to use these guys services.

2 juin 2022
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Réponse de Grace Removals Group - Townsville

Dear Robert,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Noté 4 sur 5 étoiles

Helpful in organising the removal and…

Helpful in organising the removal and packing of my house to move interstate. The delivery of my items was prompt and the guys did a great job to unpack

7 mai 2022
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Réponse de Grace Removals Group - Townsville

Dear Casey,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Used Grace Removals twice

Used Grace Removals twice, once for an interstate move and recently for a local move and couldn't be happier. They attend your property for a site visit and quote accurately for the full task and not on a hourly price.

Staff handle our personal belongings with care. Service from start to finish is excellent and very organised and professional.

The move on the day works seamlessly. A little on the expensive end but you know you are in GREAT hands and the move will be completed with full peace of mind and no damages.

Thank you once again to the Team at Grace Removals - we couldn't be happier with the move and thank you for your expertise

10 avril 2022
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Réponse de Grace Removals Group - Townsville

Dear Liv,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Dave in Townsville was quick to help us…

Dave in Townsville was quick to help us get organised and the team he sent out were very friendly and helpful.

4 mars 2022
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Réponse de Grace Removals Group - Townsville

Dear Sharon & Wayne,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Grace helped me relocate the content my one bedroom unit

Grace helped me relocate the contents of my one bedroom unit from Townsville to Adelaide. The entire process ran smoothly, despite the pandemic, and Grace were a pleasure to deal with. I would definitely use them again.

20 janvier 2022
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Réponse de Grace Removals Group - Townsville

Dear Craig,

Thank you for your kind words. We hope you’re enjoying and settling in to your new home.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Thank you

Everything was great from grace. From pick up to drop off everything went smoothly!

10 janvier 2022
Logo de Grace Removals Group - Townsville

Réponse de Grace Removals Group - Townsville

Dear Kyle,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Friendly staff & workers

Friendly staff & workers, Grace are well organised starting from day one with my quote and the pick up was smooth and quick and drop off was also smooth and quick.
Nothing was damaged and the workers were very helpful with the placement of my furniture.

Thank you.

17 décembre 2021
Logo de Grace Removals Group - Townsville

Réponse de Grace Removals Group - Townsville

Dear Andrew,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Nathan is a Legend

Nathan our Removalist IS a legend…he packed 2 containers and moved us from Magnetic Island and then 2 weeks later unpacked the containers into our new home….I highly recommend him…moving is stressful however Nathan made it feel like it was a walk in the park…and not one breakage

21 août 2021
Logo de Grace Removals Group - Townsville

Réponse de Grace Removals Group - Townsville

Dear Mya,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Noté 4 sur 5 étoiles

We did get quoted for our electric golf…

We did get quoted for our electric golf buggy but ended up towing it ourselves but got no discount

20 août 2021
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Réponse de Grace Removals Group - Townsville

Dear Colleen,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

We always use Grace

We always use Grace for all of our moves!

They have great teams and Nathan always works hard to make sure everything goes to plan!

Thank you
Nathan and Adrian

26 juillet 2021
Logo de Grace Removals Group - Townsville

Réponse de Grace Removals Group - Townsville

Dear Jeffrey,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

The price and service is great.

The price and service is great as I have had to use them twice this year.
I had to move from Canberra up to Townsville. Then after a couple months my situation changed then I had move down to Sydney.
They even arranged the transport for my 3 cats and having them looked after for a few days as I drove 2500KM+ to my new address.
All the staff are very friendly and professional taking great care of all my belongings with good customer service provided.
I was looking to hire a small truck and do it myself but that would have cost me 3 times as much for the hiring of one.
I would recommend Grace Removals Group to anybody for their moving needs.

17 juillet 2021
Logo de Grace Removals Group - Townsville

Réponse de Grace Removals Group - Townsville

Dear Adrian,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

We were very impressed with Nathan &…

We were very impressed with Nathan & Adrian their promptness, cheerfulness and professionalism and nothing was too much trouble.

12 juin 2021
Logo de Grace Removals Group - Townsville

Réponse de Grace Removals Group - Townsville

Dear Barry,

Thank you for your kind words. We hope you’re enjoying and settling in to your new home.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Good.

Came out to inspect my stuff to determine packing volume.
Movers were professional and friendly. Move went as smoothly as might be hoped. Not the cheapest option, nor the most expensive.
Would use again.

4 décembre 2020
Logo de Grace Removals Group - Townsville

Réponse de Grace Removals Group - Townsville

Dear Dan,

Thank you for using Grace. We’re glad you enjoyed your experience and wish you all the best in your new home.

Kind regards,
Grace Customer Service

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