Grand Home Furnishings Avis 

Staff was very friendly and patient with me being so indecisive on my end. I loved how they helped and gave me various options!

excellent help and customer service, Patsy was absolutely wonderful

We had a WONDERFUL salesperson in the Charlottesville Va store. Her name was Susan Brensack (I'm not sure how to spell her last name). We ordered a fireplace and sectional couch. They delivery was a little rough as the wrong product was delivered but they left us with the couch until they could deliver the right one to us so we didn't have to sit on the floor. Throughout the whole buying process Susan was a dream. My S/O and I were in there three times trying to find our dream couch and each time she was very patient. She never made us feel like we had to buy anything. She was very responsive. She left us have our freedom and wonder around but checked on us so we weren't left without help. When we had a problem with our delivery, she called us and was very sweet and informed us of what was going on. The whole experience was wonderful and we are so happy with our purchase. They delivery people even brought us doughnuts and that was just the best. Thank you Susan for being so "grand" and helping us make our dream living room become our reality.

Brian Farley who helped us at the Grands store in Beckley wv was great. So nice knowlegable of furniture an always a smile on his face. Also can't say enough nice things about the manager Steve Tincher. He is indeed what every store needs in a manager. Kind ,helps you in every way an even calls you to thank you again for shopping with Grands. These 2 men should be recognized by the owners of the company. I will always shop at thus location because of the kindness they show. Thanks Brian an Steve

My family shops Grand because of the familiar faces, the excellent selection of furniture, the wide selection and maybe for the bottle of coke and freshed baked cookies too!!

Exceeded my expectations. Wonderful service!

Mitzi Hurd was friendly and so very helpful. I will definitely buy any furnishings that we need from Mitzi at Grand. She went above and beyond to help us with our purchases
Someone like her needs to be recognized

We loved the ease with which we were able to apply & recieve credit at Grands. The salesperson was most helpful and knowledgeable. It was
an all round pleasant shopping experience. And we love our new furniture.

Wonderful service, wonderful furniture. Can’t say enough good things about the people and products. Will always shop here.

Mrs Cc is and awesome young lady who does not push you and lets you make your choices. And she will help you with any decor ideas that she can.

Chris was excellent in showing us what we asked for and finding us the great furniture we bought.

Wise Co. Store- Thank you for your great clearance prices!! A good cold Coca- Cola & popcorn, at the entering the store!♥ And Krispy Kreme Doughnuts at the door of Delivery! Wow!! Makes you feel very special! Then, very nice men to set your furniture up for you. The delivery truck, was so new and quiet, I never even heard them coming! I now, have my living room full of your furniture! Now, I'm looking for two mattress sets.

Johnson City, TN store: Rick helped me with a purchase that took several days to get right. He was always polite and patient and was just FANTASTIC to work with! His knowledge of furniture was impressive and his personality was a delight. We could have been grumpy customers, but Rick made sure we were well taken care of. I will ask for him again the next time I go to Grand. And...thanks for all the cokes.

I didn’t realize my promotional period was ending. The top of every bill had pay at least the minimum due, watch for the special terms expiration date on the statement the month before your final payment for the plan is due....
I NEVER saw a date on the bill for when the promotion expired. I opened my bill this month and my $500 balance has increased to over $1,200. I immediately called the credit lender who told me my promotion ended January 2 - two weeks prior. I said, “Why didn’t i know it was ending? Do you not send a letter out notifying customers the promotional period is ending?” Nope. They said the expiration date was on every statement I received. I asked, where????? “ON PAGE THREE.” Who looks through the pages of a credit card statement? You pay whatever you’re paying and tear off the remittance part of the statement. Page THREE.
I’m sure the date wasn’t advertised so this would happen and people would be hit with outrageous accrued interest (29%). I personally feel it’s dishonest to the consumer and I won’t shop here again. I urge others to do the same. Any company that puts the actual promotional period expiration on page 3 of a credit card statement is not a company I want to have my business.

My Son and I went to purchase a mattress. Jennifer was the best thing to help. She was very smart and asked the use and price range desired. She made the sell. Extremely helpful and pleasant. If you go Grand ask for Jennifer (not on Monday.)
I have been to many places but for expert results go to Grand.

I have been a Grand Home customer for the last twenty years and have just had an experience that will ensure that I will never return. I have trusted Grand with outfitting my house and purchased an expensive Stearns and Foster mattress a year and a half ago. About six months after the purchase I noticed horrible bowing of the bed. You cannot lay in the center of the bed and feel like you will roll out during the night. This has happened to both sides of the bed. Keep in mind that both people who sleep in the bed are average size people. Grand is refusing to honor the "warranty" on this bed because of a stain that was caused by a sick dog. Somehow this stain has caused the bowing? I think not. My business will move to online retailers where I can find a better price and more commitment to customer service. I expect more from a retailer that I have trusted with thousands of dollars of purchases and 20 years of business.

We bought a Tempur Pedic mattress from this place on 9/16/17. Yes, you can take a look of my posting date and see that it's been 11 days. No delivery.

We were promised delivery by sale person saying last Friday. And when we waited the whole morning and called back last Friday, they had to deliver it on last Saturday when we told them we had to be on a road trip. The manager guy promised delivery before 10:30 am on Saturday. And guess what, we have a voicemail evidence showing, on Saturday, warehouse called and told us they wouldn't show up until after 11 am. Great. We said sorry we were not home. And expected delivery on Tuesday, which was yesterday. No call the whole day yesterday for anything about mattress. Called back and someone promised a phone call will be coming today, Wednesday, before 11 am to schedule delivery time for today. And guess what, yes no surprise at all, no phone call.

I really don't know what makes Grand home furnishings survive this long. Maybe some luck and tolerance from nice people. But we as customers have already compromised our time schedule for their delivery. They have to betray our trust day by day.

Some other important things we found unbelievable are: 1. Nobody feels responsible to update us the status of our merchandise after we paid the money; 2. Zero communication seems to exist between sales people to warehouse people to delivery people.

I really wish I can see this store bankrupt one day for their poor customer service.

*Update*
I called their 866 customer service number and got those info:
1. Nobody scheduled our delivery for today; 2. There is nothing the store can do for people who didn't do their job; 3. The customer service lady who has been working as customer service representative for 42 years can only tell me: I apologize, I am sorry for what happened to you, do you want us to reschedule a delivery? 4. I have to deal everything with local store. (Yah, I don't see the purpose of the 866 number existence... Sorry, the customer service lady who has been working as customer service representative for 42 years.) 5. What they say on their website: "... Or you can schedule delivery for whatever is convenient for you..." is not possible. (Eh, not sure why you say it then...) 6. The store delivery for Tempur Pedics is already for free, I shouldn't expect too much from free service. (Umm, is there a store not delivering Tempur Pedic for free?)

Then I called store, assistant manager lady made me realized: 1. The Saturday delivery was failed because we said we couldn't promise to be home due to road trip despite the fact that on Friday the store promise delivery BEFORE 11 am Saturday while the warehouse called to schedule delivery Saturday morning saying delivery AFTER 11 am with voice mail as evidence. ( Yah, don't forget, the store don't really communicate promptly with warehouse.) 2. The sales lady who is responsible for scheduling delivery happened to be not working on the Friday when we tried to schedule delivery and Tuesday (yesterday) when we tried to schedule delivery again. Very convenient. And no one else is supposed to be responsible. I should understand when their employee is off work. ( We learnt that some family business is involved... but shouldn't your work be forwarded to someone who is not off duty?! So it's better to lose customer trust over commission. Got it.) 3. And somehow we are suspecting someone is trying to push us to cancel the deal: my husband tried to talk to store manager yesterday and someone said he wasn't there while apparently he was on duty, and then my husband's attempt to schedule delivery for today was not put down in system...( Smells fishy...) 4. They really don't care about losing customers. The assistant manager hang up on me with a sassy attitude after I tried to tell her what is really happening of several times of delivery schedules. And we are pretty sure we are labelled unreasonable or angry customers... ( Proud.)

I was recently in the Bristol, VA store and let me just say Lindsay is fantastic. We bought a new Simmons mattress & box spring set. Overall the office experience was TERRIBLE!!! There was an older lady (I'm pretty sure she said her name was Arlene) and a younger lady working in there as well. The younger lady asked Arlene a question and she was very demeaning and unprofessional to her in front of us & I also feel like she was demeaning with us...almost like we were just an inconvenience to her. I have never in my 65 years of living met someone who was just so awful and full of attitude. I WILL NEVER BE BACK TO GRAND BECAUSE OF ARLENE & I will make sure and let everyone else I know how awful her customer service skills are!!!!!! We will make the extra trip to Johnson City or Kingsport!