Gratsi Wine Avis 417

Réponse de Gratsi Wine

30 mars 2026

We totally understand that delays are frustrating, and we appreciate you taking the time to leave your feedback. Over the past few months, we experienced an unusually high volume of production and shipping delays. Wine is a natural, agricultural product, when something in the production cycle gets thrown off, it doesn’t just reset overnight. Weather disruptions, transport slowdowns, and customs can all stack up, and it takes time to catch back up.
We did have delayed shipping banners listed on or website and sent out mass emails notifying customers of the delays, but we know messages can sometimes get missed or end up in spam. Good things take time, and wine is no exception. We apologize your order was delayed and we've issued a full refund.

Réponse de Gratsi Wine

30 mars 2026

Thank you for taking the time to share your feedback. We completely understand how frustrating it can be when a shipment is delayed, and we sincerely apologize for the experience you had with your February order. Over the past few months, we faced an unusually high volume of production and shipping delays. Wine is a natural, agricultural product, and when something in the production cycle gets disrupted, it doesn’t simply reset overnight. Weather, transport slowdowns, and customs all contributed to this one-time extended delay. We truly appreciate your loyalty over the past several months. It means a lot to us that you’ve continued to choose Gratsi. We know this experience is not reflective of the level of service you’ve come to expect, and we’re already back on track to ensure future shipments are seamless. While this review highlights a rare misstep, we hope you’ll continue to enjoy Gratsi as you always have. If there’s ever an issue with an order in the future, please don’t hesitate to reach out to help@gratsi.com, we’re always happy to provide updates, offer solutions, or extend a discount if needed. Thanks again for your support. We look forward to delivering your next shipment and showing you the Gratsi experience you know and love.

Réponse de Gratsi Wine

30 mars 2026

We completely understand how frustrating it can be when an order doesn’t arrive as expected, and we’d like to clarify what happened with your experience. You’ve placed 11 orders with Gratsi, and until this situation, all had been fulfilled successfully. Over the past few months, we ran into an unusual production delay. Wine is an agricultural product, so when something in the production cycle is disrupted, it doesn’t just reset overnight. We communicated these delays and issued a 20% refund on your order as a thank-you for your patience and choosing to wait on your order durning this fluid delay. Afterward, multiple messages were sent, which temporarily slowed our ability to respond to your cancellation request. Once we received it, we processed your full refund immediately we never hesitated to make things right. While we do acknowledge part of your January 6 order was damaged in transit, and as soon as you let us know, we sent a replacement immediately, responding right away to your request.
We truly appreciate your loyalty over the last nine months and apologize, that this one experience overshadow the many positive experiences you’ve had with Gratsi. We’re committed to getting future shipments out smoothly and hope you’ll continue to enjoy your Gratsi wines you have.

Réponse de Gratsi Wine

30 mars 2026

Thank you for sharing your feedback. We completely understand how frustrating it can be when a shipment is delayed, and we apologize for the wait you experienced.Over the past few months, we faced a one time production and shipping delay. While this was an unusual situation, we’re happy to see that your orders were ultimately delivered. We truly appreciate your patience and support, and we’re back on track to ensure future shipments are smooth and timely.

Réponse de Gratsi Wine

30 mars 2026

We’re really sorry that your most recent order took longer to arrive than expected. Over the past several weeks we experienced an unexpected production delay that slowed down some shipments, and your order unfortunately fell right into that window.
Over the past year you placed 10 orders with us that all arrived without issue, which is why we regret that this single shipment during our temporary production slowdown didn’t reflect the experience you’d consistently had before.
When you reached out, our team explained the delay and offered a discount as a thankyou for your patience. However, when you asked to cancel the order instead, we promptly issued a full refund.
We completely understand that waiting for wine you’re excited about can be frustrating, but this truly was a one time production delay not the normal Gratsi experience. That said, we genuinely appreciate the many orders you placed with us over the past year and hope you enjoyed the wine along the way. If you ever decide to give us another try in the future, we’d be happy to welcome you back.

Réponse de Gratsi Wine

30 mars 2026

Thank you for your feedback and for being a valued Gratsi customer. We’re glad our team was able to respond promptly, and we sincerely apologize that the reason for your shipment delay wasn’t fully clear at the time.Your order was affected by a rare combination of factors: production delays in France due to seasonal weather, international shipping delays, customs processing, and even weather related disruptions in the United States after it cleared customs. While these are unusual circumstances, we know they impacted your experience, and we truly appreciate your patience throughout the process.
We’ve implemented additional safeguards to help prevent delays like this in the future, and we’re committed to ensuring every order reaches our customers as smoothly as possible. Thank you again for your continued support and hope you will continue to enjoy our wine over the years.

Réponse de Gratsi Wine

30 mars 2026

We’re very sorry that your first experience with Gratsi didn’t reflect the level of service we’re known for. Our support team was managing a significantly higher email volume than usual after we sent updates to customers regarding the temporary shipping delays, which unfortunately meant some responses, including yours, took longer than we would ever want. We completely understand how frustrating it can feel to be waiting on an order while also waiting for an update, and we sincerely apologize for that. When our team was able to connect with you, we explained the situation, applied a refund to your order as a thank you for your patience during the delay, and helped update the delivery address from the one originally provided. We’re very glad to see that your wine was successfully delivered, though we certainly wish the experience leading up to it had reflected the quick and responsive support our customers typically rave about.We truly appreciate you giving Gratsi a try and hope that if you decide to order again in the future, the experience is much more in line with the smooth delivery and customer support that our reviews are normally known for.