Grays Avis 1 129

I’ve had an extremely disappointing experience with Grays. I won an item at auction and paid promptly, then arranged a courier pickup within the first week because Grays are very strict about collection timeframes and late pickup fees.
When the courier arrived to collect, Grays did not have the item available and sent the driver away without the consignment. This wasted my time and money, and extra out of pocket fees, even though I did everything right and acted quickly.
To make matters worse, I lodged a support ticket, but the communication has been poor. Responses are slow, and when they do reply it’s just “we’re still investigating” with no useful information or timeframe. It’s now been more than two weeks since I won the bid, and when I call, they can’t tell me how long it will take, only vague comments like it won’t be “more than a year,” which is unacceptable.
This has been the worst service I’ve experienced, and I expected far better from a company with Grays’ reputation. I would not recommend buying from them unless you’re prepared for delays, wasted courier costs, and very poor follow-up's, and if you do actually end up receiving the item you paid for, consider buying a lottery ticket the same day because clearly luck is on your side.

Helpful, friendly staff on pick-up. Easy to use auction
website.

⚠️Please be aware,
I was sold a vehicle without declaring it had stollen plates history on ppsr. A complete scam, i have purchased cars before from them and had no issues and they were all sight unseen. This time the description was completely misleading and i raised this issue with them, didn’t take the delivery but apparently they are under different management now which is SLATTERY AUCTIONS and these scammers won’t own their mistakes. This is now my last Time buying from Them . If you can’t take the car back then refund the money or rectify the issue. Ridiculous.
Their ignorance and the replies are attached with the email and.
Please save yourself the trouble.

I have bought wines previously from Grays auctions, my experience has been always pleasent. For my late buy I was greatily surprised with the diligence and speedy way that my order was delivered.

Definitely Grays is getting much better as time goes by.

Thank you !

Good service, helpful staff

The only problem was with the payment not working and doing it a second time. Presuming I haven't paid for it twice.

My jaguar hit pot hole and busted both left tyres and I managed to slowly drive to Grays Garage, the owner and receptionist made all kinds of excuses, and the staff were ready to help, there was an other customer very angry and arguing in reception, I drove to Alloy wheel repair few yards away and they worked from 2pm until 7 pm to repair my wheels and tyred, that is what I will give 5 points to, A. VOID GRAYS. AVOID GRAYS. IF I COULD GIVE MINUS 5, I WOULD.

I have had very bad experiences with Grays Auctions. I purchased a total of 7 vehicles from them. One major issue involved a Toyota Land Cruiser Prado (Lot ID: 0001-9052391). After transporting it from Perth to Port Hedland and spending significant money on repairs, I discovered the odometer had been altered, making the vehicle illegal to register. Grays agreed to take the vehicle back but did not reimburse my repair or transport costs.

Unfortunately, the problems continued. This year, I purchased 3 more vehicles from Perth. Despite sending all required documents, paying all invoices and yard fees, and arranging transport twice, Grays refused to release my vehicles. I have called their helpline more than 20 times, but the issue remains unresolved and my vehicles are still stuck in their yard.

This has caused me serious financial loss, stress, and wasted time. Based on my experience, I strongly advise buyers to be very careful when dealing with Grays Auctions.

The machine I purchased and picked up was running very rough when I got it home. On further inspection the diesel that had been put in it was extremely dirty, almost like mud colour. It turns out the dirty diesel has blocked up the injectors which now need replacing.
Not very happy.

Won a bid on an Arlo camera system that was clearly listed as a 3 camera pack. The description stated quantity three. On delivery, I received only two cameras. I lodged a claim immediately. It has been over ten days since purchase with no resolution. Very disappointing experience.

Easy to deal with, product arrived perfectly and on time.
Great with updates on delivery.

Grays is a good site however the introduction to other auctions is an issue I have tried to place a bid on other items and it will not open the site or allow me to place a bid. I have emailed the company and still no response.

Frances Delaney from Grays provided truly exceptional service from start to finish. She always answered my calls, and if she ever missed one for any reason, she would promptly call me back. She consistently kept her word, never hesitated to answer any questions, and made the entire process feel smooth and stress-free.

Frances made me feel completely comfortable throughout the entire sale, not only leading up to settlement, but even after the sale was completed. Her professionalism, reliability, and genuine care for her clients really stand out.

Anyone who gets the opportunity to work with Frances should consider themselves lucky. I highly recommend her.

Great shirz wine price with free delivery and importantly goods offered at 6 bottles not usual dozen.

From bidding to pick up all very easy only one critical thing when an auction is sanctioned to finish and there is active bidding it never finishes on the time that is sanctioned. It keeps going. I know that will be on the algorithm but a little bit frustrating when you think you may have won something and the auction keeps going for another 10 - 15 minutes.

I only have experience with buy now (so far) but very positive. Comes as described, quick delivey, satisfied with the service.

Easy to order. Arrived in good time thank you

They had destroyed the items and offered me a full refund but have not processed it or provided me an update I used funds and went to collect to see destroyed items and boxes with blankets inside instead of the actual items the team had a laugh