Great Rail Journeys - UK Avis 

Friendliness and helpful advice from the lady on the phone made booking straight forward.

We have recently returned from a GRJ imperial cities tour costing most £14k. It was suppoded to be a special holiday a huge amount of money .
Due to the extensive levels of publicity re the low water levels in the Danube we knew we would be unable to sail to Budapest .
We pleaded for several weeks before we travelled with the CEO David Riley, to allow us to cancel or defer until 2027 when hopefully water levels would be return to normal.
Our pleas fell in deaf ears .
We were persuaded to travel against our will , itineraries were constantly changed and we were not informed until the last minute.
The carrot was that when we returned a cash compensation would be on offer to cover the cities we were unable to visit .
We didn't get to see Budapest, as the only way we could have visited was via a 5 hour return coach trip .
We paid for an upgraded cabin with a verandah ,a total waste of money as we spent most of the week rafted up to other boats ,our only view being next doors grubby net curtain,or a concrete wall.
Our cabin was like a black hole
Two weeks since we arrived home and most of the passengers are now In lengthy negotiations for a sensible offer of a cash refund as promised.
We trusted GRJ but we were duped and they are now prevaricating offering paltrey percentages instead of a hard cash offer as promised .
We have travelled many times previously with GRJ but this will be our last

We have travelled twice before we know what to expect.

Clear info on the website. Patient and helpful advice by phone from Andy. Very friendly, knowledgeable and reassuring

Clear, concise and helpful advice

Paul answered all my questions, reserved 2 spaces as requested, confirmed by email and we booked the next day. He was professional and courteous throughout.

Having had our river cruise booking cancelled with less than 3 days to go and an offer to deduct 20% from a future holiday as a good will gesture, once booked the cost breakdown indicated we still owed in excess of £1,000 despite GRJ holding monies from us far in excess of the new holiday cost. With all the stress leading up to the cancellation it was just one more stress I did not need. It was dealt with on the day I reported it which was good customer service but this error should not have occurred in the first place. Communications with GRJ are not the best but having said this we are looking forward to the transferred holiday next year!

Great company organisation from booking to end of the trip. Travelling by eurostar and tgv trains gave a great insight to the French and Spanish countryside. Lovely hotel and food. Already booked for 2027

Booking easy and straightforward. Query re mobility needs was answered with a call from the advisor . She was pleasant and efficient. Very happy with the service

The booking people were very helpful and friendly. I had forgotten a family event and had to alter the date of our holiday and they were very helpful making the changes.

All the staff were really helpful & knowledgeable. It would have been 5 stars but the original cabin we provisionally booked had been cancelled by an advisor

On 29 September I booked the Grand Rail Tour of Switzerland on the phone with Adele. She answered my questions very thoroughly and efficiently. She was always very polite and was very clear with her explanations. The booking was seamless.
Soon after putting the phone down I received a discount voucher from Great Rail in the post. I rang and spoke to Simon who applied the discount voucher to my booking without any quibble.
Excellent service all round.

I I phoned up to change a booking by email and the same day got a response. Thank you.

Easy to book online and just as easy to make a change by phone.

Jasmine in the sales office dealt with our enquiry in an efficient manner and processed our booking expertly.

Helpful and efficient

Luke was very competent when dealing with my booking

Easy to contact by phone if you are unsure of booking on line. Pleasant and helpful staff.