We spoke with a representative on the phone prior to using your web site to book our trip. He was quite helpful in answering our questions. Once we confirmed our availability, it was easy to book ou... Voir plus
Établissement
Changer d'établissement309 W Washington Street, Suite 1100, 60606 Chicago, Illinois, US
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Lisez les avis des autres
Did not enjoy the 35hr train ride it was too long. Concession staff was very rude, The bathrooms were not clean and stocked with paper products. Once we arrived at Whitefish and met motorcoach everyth... Voir plus
This is our first booking with Great Rail Journeys. Luke was very helpful on the phone over several calls. He assisted with our reservation, courtesy hold and the AARP discount. We then sent an emai... Voir plus
When mother nature made our river cruise untenable, GRJ not only made us whole, but covered the cost of non-refundable payments to other travel arrangements. I am highly impressed by the honorable w... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Écrit par l'entreprise
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Coordonnées de contact
309 W Washington Street, Suite 1100, 60606, Chicago, Illinois, Etats-Unis
- 1-877-929-7245
4,7
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Do not book Cross Canada trip before examining every detail.
*Update*
Great Rail Journeys contacted me and agreed to pay for the taxi to and from our Hotel in Saint Foy to Quebec City.
Also there was a mix up on how many nights we were booked in our Halifax hotel. To compensate, Great Rail Journeys paid for our taxi to the airport. I have updated from 2 stars to three stars based on these actions. I do have to say that their emergency line is terrific and responds very quickly. I still stand by my title of examining all details of the tour before getting on the train.
Our hotel in Quebec City was 30 minutes away from downtown and old Quebec City. There was no pick up for our tour. When I asked Great Rail Journeys to provide taxi fare to get to the pickup spot for our tour they would not do so. We paid a lot for this trip and I find it unacceptable that they booked us at a hotel so far from the sights of Old Quebec. So we end up taking at least 3 taxi trips at over $30 each just to see what we came to see. They are the tour company and in good faith we left it in their hands to provide the best service in places we are not familiar with. They were very unapologetic when I called and asked for taxi vouchers and basically told us too bad. Would not ever use this company again and highly recommend you think twice and/or go over every detail of your itinerary with a fine tooth comb before booking. They do not send travel documents out until 10-14 days before the trip which does not leave much time to research every detail they finally set you up with. This is not good customer service.
21 septembre 2026
Avis spontané
Representative helped build the best trip
It was great to call and speak to a customer service representative when scheduling this trip. I was able to ask questions and request options to meet our needs.
14 septembre 2026
Reliable,honest,and good value...great…
Reliable,honest,and good value...great tours!
21 septembre 2026
Booking was super easy
Booking was super easy. All info I needed was readily available and the system worked flawlessly.
19 septembre 2026
The agent Clare knew her business
The agent Clare knew her business. Could answer all my questions and made me feel comfortable. Easy.
20 septembre 2026
Great phone experience and support
Great phone support from Ashanti. She followed up on our request for a pre extension. Clear information
18 septembre 2026
Great itinerary description
Great itinerary description. Maps are helpful too. Called for a few questions. Answered all topics.
20 septembre 2026
Patient and caring service
17 septembre 2026
easy to work with
16 septembre 2026
Assisting With Booking
18 septembre 2026
I was having trouble booking this trip…
I was having trouble booking this trip on line. So I called and booked it with a very helpful person. She took the time to answer all my questions.
16 septembre 2026
Initial contact
They left a callback message on my phone and were able to answer all my questions... so we booked! I'd like to give a shout out to Ashanti who did a wonderful job with our reservation! Thanks!
14 septembre 2026
NOT GOOD. It has been several days since I tried…
It has been several days since I tried to book and the confirmation I was suppose to receive confirming my reservation with the train and hitel has not been received. I still need to book plane reservations but can not because of communication issue. NOT GOOD
13 septembre 2026
Friendly, patient, and efficient!
It was wonderful. Chris worked with us last minute and provided us with the help we needed.
13 septembre 2026
Ride the train
I'm excited for the train trip however I feel like I'm not getting all of my information upfront multiple calls made
16 septembre 2026
Easy to reach representative who was…
Easy to reach representative who was friendly.Provided all information I asked.
13 septembre 2026
Our agent was extremely helpful
Our agent was extremely helpful, patient, and friendly 🙂. I believe her name was Jenaja.
13 septembre 2026
Chris was helpful
Chris was helpful, friendly, and knowledgeable. I was an easy experience.
13 septembre 2026
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