Greenleaf Cleaning Ltd Avis 13

I booked a one-off professional clean (3 hours at £23/hour) because I have a baby with a dust allergy. I provided clear instructions, suitable products, paid upfront, and even left a tip.

Unfortunately, the standard of cleaning was extremely poor. Basic areas were missed, including visible dust on surfaces, the coffee table not being cleaned at all, and a dirty bin lid. I had to clean again myself after the cleaner left. Having to clean after a cleaner is unacceptable and defeats the purpose of booking a professional service.

When I raised the issue with photos and video evidence, the company initially accepted that areas were missed and offered a one-hour refund as a goodwill gesture. However, this offer was later withdrawn, and I received an unprofessional and dismissive email blaming the outcome on the number of hours booked.

I was told that I “had not booked enough hours”, despite the fact that:
• The company accepted the 3-hour booking and took payment upfront
• No concerns were raised during the service
• Regardless of hours booked, at least basic cleaning of visible surfaces should be completed properly

This is not about £23 or £46. It is about delivering the service that was promised and paid for. Even if fewer hours are booked, it is not acceptable to leave obvious areas untouched and then justify it afterwards by arguing time allocation.

The way this complaint was handled — including withdrawing a previously offered refund after admitting fault and shifting blame onto the customer — was unprofessional and disappointing.

Based on my experience, I would not recommend this company, particularly to families or anyone with health or allergy concerns.

Update - Based on their reply, it is clear that their professionalism and customer service are extremely poor. I have over 10 years of experience working in customer service, and I have never treated anyone the way they treated me—nor have I ever been treated like this.

They embarrassed me and nearly called me a liar, despite clear facts and proof. Their cleaner openly admitted she was wrong, and even said when she left my house that she would do a better job next time. This alone confirms my complaint was valid.

Unfortunately, the so-called management response from Alina was highly unprofessional. A manager’s role is to demonstrate professionalism, wisdom, and a genuine effort to restore customer trust. Instead, her attitude did the opposite and showed a complete lack of respect and accountability. With this behavior, it will be very difficult for the company to retain customers or gain new ones.

I do not recommend this company at all. Due to the embarrassment and disrespect I experienced, I will be taking this matter further.

I have used Greenleaf Cleaning a number of times and find the quality of the work very good and they are available at short notice ..The cleaners work hard and know what they're doing and are pleasant .I would highly recommend this company

We keep coming back to the team at Greenleaf for our cleaning - they are professional, excellent at communication, friendly and really thorough and efficient! We've been really happy with the results every single time, highly recommended!

Used their end-of-tenancy service—absolutely top-notch! Responsive customer service, punctual cleaner, and most importantly, the flat was even cleaner than when I first moved in. Not a penny deducted from my deposit—my previous landlord had nothing to pick on! Highly recommend to friends.

Amazing service by Greenleaf! We have been using them for nearly 10 years and couldn't be happier. The team is super professional, efficient and friendly at all times! Can highly recommend them to any professional business or private individual

Very good service

Been using for over a year now, and always a great experience! Always easy to set up a clean and they are punctual and reliable. Particularly happy with recent cleans with Khrystyna - she is very thorough and goes the extra mile.

Great company with a professional cleaners

I have been using Greenleaf Cleaning for a while and really value the responsive service by email and the quality of the clean. Any issues are dealt with quickly and professionally.

Poor execution of an end-of-tenancy clean. The company did return, after complaints, to attempt to finish the job, but we still had to complete several cleaning tasks ourselves. In their subsequent correspondence, they were rude and defensive.

Really excellent I have been using them for 3 years.