Greensoul Avis 

I got a chair last month, it’s tilt mechanism doesn’t work at all, i raised the compalint and have got no resolutions yet. They have the worst after sales support, they keep on wasting your time by asking the same questions in an email over and over again, without actually resolving the problem, some of their questions are pretty dumb. I don’t know what kind of people they have kept in support, either they really are dumb or they know very well how to waste someone’s time

Worst experience with green soul. Warranty service he will keep asking video and share video to repair by yourself. I haven't saw such worst service by green soul . Instead of sorting issue they will keep asking video and buy time so that you get frustrated.

After-sales service is pathetic. I tried to reach out to them to request a callback, but I don't get a callback, nor are they ready to resolve the issue.

Very Disappointing Customer Service Experience with Green Soul

I recently purchased a Green Soul High Back Pro Ergonomic Chair, and unfortunately, my experience with Green Soul’s customer support has been extremely disappointing.

My order was returned without my consent or approval. After this happened, I followed up with customer support every day to request a re-order and also sent an email asking them to process the re-order on priority. However, there was no proper action or satisfactory response.

Green Soul waited for the returned product to reach their warehouse, which took around 5–6 days. After it reached the warehouse, I was asked whether I wanted the refund as a voucher or through online payment. This was frustrating because I had already emailed them 7–8 days earlier requesting a re-order, but apparently my request had not been properly reviewed.

I then confirmed 4–5 times that I wanted the refund through online payment, yet the team continued asking whether they could re-order the chair after another 3–4 days. This clearly shows a serious lack of coordination and communication within the customer support team.

The order management system was also very poor. I could not track my order initially, and I did not receive any SMS or WhatsApp confirmation/update regarding the order. I had to contact customer support myself, after which I received an email containing the tracking information.

Overall, the entire process was extremely hectic, time-consuming, and frustrating. The lack of coordination between teams, repeated questions, poor communication, and inefficient order-management system made the experience feel like a headache.

Based on my experience, I would not recommend Green Soul products.

I would strongly recommend against buying any product from this company.

Within just two years, the chair mechanism and hydraulic system broke down. What has been even more disappointing is the experience with their customer support. I have been chasing them for almost a month through repeated emails and calls, with little to no action.

To make matters worse, when I was ready to make the payment for the required service/repair, instead of sending a payment link, their support team repeatedly sent product demonstration videos—despite several reminders.

Even escalating the matter to their management has resulted in no meaningful response or action.

The product quality is disappointing, but the after-sales service and customer support are even worse. The entire experience has been extremely frustrating and reflects a lack of professionalism and accountability.

Very disappointing experience. I would not recommend this company based on my experience.

I purchased a Green Soul Zodiac Superb chair on 11 July 2026, delivered on 18 July 2026. After using it for a couple of weeks and trying the seat, lumbar, recline, armrest and headrest adjustments, I could not find a comfortable seating position and the chair was aggravating my back discomfort. I therefore requested a return on 7 August 2026 — just 20 days after delivery, within Green Soul's advertised 30-day return policy.

Green Soul acknowledged Ticket #1137718 and confirmed in writing that they were “raising the return request from our end.”

What followed was repeated emails and calls with no meaningful resolution or pickup date. They claimed they had called me, but when I asked for the calling number so I could check my spam/block list, they couldn't provide it. I escalated to leadership — still no meaningful response.

This has been an extremely unprofessional and disappointing way to handle a straightforward return. Apparently, honouring your own return policy and providing a basic status update is too much to expect.

I have now raised the matter with NCH — Docket #9952155.

Warning to prospective buyers: I am still having to sit on this unsuitable chair while experiencing back discomfort, because the unresolved return/refund is preventing me from purchasing a replacement. Consider the after-sales support and return experience carefully before buying from Green Soul.

I highly advise against purchasing any products from Green Soul. The positive claims about their customer service are completely false. My chair developed severe structural defects after few months of regular use. You can complain but you will get only emails they will not solve anything. Waste of money. and effort. Their chairs are made with poor quality materials and built to fail. Save your money and avoid this brand entirely.

Worst company. Please refrain from buying from them if you respect your time and money. The claimed 3 years or 5 years warranty is just a tactic to sell their product. They do not honor their warranty. And don't get me started on the customer care. It is the worst. You cannot even connect with a human. You can find similar reviews all over the internet for them. Choice is yours.

⭐☆☆☆☆ (1 Star)

Extremely disappointed with my experience with Green Soul.
I purchased multiple chairs for my business expecting professional installation and reliable quality. Unfortunately, the chair fitting was done incorrectly, creating a serious safety hazard for my customers.
Despite raising concerns about the installation quality, the issue remained unresolved. Today, the situation escalated when a customer actually fell from one of the chairs due to the improper fitting. Thankfully, the customer was not seriously injured, but this could have ended much worse.
What is most disappointing is that customer safety should never be compromised. As a business owner, I trusted Green Soul to provide properly installed products, but instead I have been left dealing with safety concerns, customer complaints, and the risk of injury at my premises.
I have repeatedly requested urgent assistance and corrective action. A company selling ergonomic and commercial seating products should have much higher installation and quality control standards.
I hope the management takes this matter seriously and resolves it immediately. Until then, I cannot recommend Green Soul to other businesses that depend on safe and reliable seating for their customers.

No durability even after buying that high heavy priced chairs, in 2 years we need to change all parts one by one, my chair started getting issues, horrible after sale service, lost trust and hope on greensoul chairs

The product support for installation never arrived, the technician demanded money, and when I said its pre paid, he refused to come in that day. I had got through with them after three days, all fake promises. Do not buy anything from them, they have a terrible support sustem.

WORST Green Soul Ergonomics and Unreliable Customer support - They keep saying Technician will call, but never do. They say they’ll visit, but don’t show up. Nothing but false promises. Poor product quality and even terrible + worst customer service, one of the worst experiences I’ve had. WORST - WORST - WORST customer support. Dont buy any products from Green Soul Ergonomics

I bought a green soul chair through amazon. Just after 4 months seat cousin flattened and metal below it started pinching. When raised complaint, they asked for money with no guarantee that seat cousin will not be flatten again. Poor quality chair

I had a very bad experience with Green Soul. Within just 3 months of use, the wheel and base of the chair broke, even though the product comes with a 3-year warranty.

Getting a resolution was another nightmare. After repeated follow-ups, the customer service team only sent the replacement part and asked me to fix it myself. I had to hire a local technician at my own cost to install it. On top of that, customer care representatives were not responsive and did not pick up calls.

This has been a very disappointing experience. I would not recommend buying this product, as no other customer should have to face the inconvenience and frustration that I went through.

grievance against Green Soul for delivering a defective chair and failing to provide a refund despite repeated follow-ups.

Grievance Number: 8543812

Product details:
• Product: Green Soul Chair
• Purchase mode: Official Green Soul website
• Issue raised: Defective product
• Duration since complaint: Over 10 days with no resolution

Issues with the product:

1. The backrest tilt mechanism is extremely hard and uncomfortable, and after using the chair I started experiencing back pain.
2. The wheelbase is misaligned, making the chair unstable and unsafe.
3. The product was clearly defective at the time of delivery.

Despite reporting these issues promptly and sharing all required details, the customer support team has been delaying the resolution and wasting my time, without offering a proper solution or refund.

I have already informed the company that I wish to return the defective product and receive a full refund, as the chair is not usable and not worth the amount paid. However, there has been no positive response from their end.

Don’t buy greensoul chairs its useless. After spending more than 14k the experience is pathetic. Their positive reviews are fake use some better brand than these frauds

The worst horrible people and company . Psl do not buy their product no one is coming for service

I bought a renewed Green Soul chair and the armrest broke in less than ten days. When I reached out to support, the responses were slow, confusing, and kept shifting the goalpost. Even though their own warranty clearly lists the armrest as a covered functional part, they kept trying to deny the claim.
The product failing this quickly was already disappointing. The support experience made it worse. I expected a simple replacement for a clear defect, but instead I got excuses and circular replies.
I’m sharing this so others know what to expect when buying renewed products here. The chair wasn’t durable and the warranty support didn’t help.

Green soul is a scam!!!

Its just a product of marketing and have nothing to do with product design.

I bought there chair and its super uncomfortable, my knees started hurting within a few hours, it feels like these chairs are not designed as per the Indian body parameters. These chairs were a costly gamble for me which costed me 18,000 INR. I reached out to the costumer support the next day I got the chair assembled about any possible exchange. They simply told me that "now you have bought the chair its your loss". I realized, I simply fell for false online ratings.

So, if you have never actually sat on a green soul chair better not waste your money buying one.

Extremely good i got a greensoul assasin and everything has been top notch, from the customer service to the chair itself, i really do not get why its hated.