Griffin Mill Garages Avis 

I’ve visited Griffin Mill this week to look at a Leapmotor. After going to numerous car garages prior to this, we were greeted by Seb who has been fantastic. His customer service has been outstanding, nothing was too much trouble for him, his knowledge of the brand and vehicles is faultless. Really refreshing to actually have a salesman that’s not pushy or arrogant. Best showroom experience in the 20years, he deserves positive recognition for his service.

I cannot fault the attention I received at this venue. I was not harassed by salesmen but one was always available in case of need.
A big thank you to Martin Baker for his patience and care and also to Rhian in finance for the explanations which gave me peace of mind.

Exelent customer service from the Griffin mill representative Nik from start to finish explained everything to me and went above and beyond to help me get my car before Christmas i am very happy with the car

A complete lack of empathy from this garage.
No people skills and you as the consumer have to do all the chasing….
My car went in for a gearbox replacement under warranty in July 2024 and by December 2025 and less than 18,000 miles later it needs replacing again, only the garage state “there is nothing they can do” … This is despite me having to wait over 5 weeks for a diagnostic appointment and them letting me take it in knowing that they would not be willing to offer any gesture of good will towards the repair.
I completely understand that they offer a 12 month warranty on works carried out, and Jul 24 to Dec 25 is 15 months …. But we are talking about a brand new gearbox that has failed in 15 months and less than 18,000 miles. This is not a good look for the garage or the brand and has ultimately rendered me with a large repair bill with no real solution offered. I was shocked that given the circumstances there was no leeway or even any compassion shown.
When questioning the reliability of the parts I was told by the service receptionist that “some gearboxes go sooner than others” …. Really not impressed and quite frankly upset by this as 15 months ago I took my car to this garage in good faith.

For the second Renault service in a row I have clashed with the reception team, Car arranged for an AM service dropped of 0730, 1225 still not taken in to the workshop, They tried to carry out work I had not asked for this time.
Last service ,an A short service, wait for it to be carried out, dropped of 0800 after many complaint's I left the reception at 1530
Will not be using again.

Contacted their parts department 3 times over the last 7 days, no answer, linked in to their remote answer service, and promised a call back. never recieved, even after chasing up. total lack of respect for customer service would never use again , bought my car from the dealership and even they tried to pass off less than agreed and paid for, but that was resoved when i said i would take the car back for a full refund inder my consumer rights. my advice do not use,FULL STOP

Kia Picanto GT Line S 2025 from Griffin Mill.
There were a few hiccups along the way. Then Kia delivered an automatic when I'd ordered a manual gearbox.
If Kia had delivered a lesser, I wouldn't even have entertained looking at it. I was prepared to wait another 6 weeks for correct ordered car.
I've never thought about, sat in or driven an automatic before. So the driving experience was going to be totally different.
After some serious thought, I decided to test drive it that week and felt it wasn't as disastrous an error in the end as I'd first feared.
Yes a far more expensive car but if I hadn't got along with driving it, it would have been no.
I decided eventually to trade in my 12 year old for the new 'Picanto GT Line S Automatic' and all is going fine.
A company is only as good as their after sales and how they treat their customer.
Both Kyle and Stewart have treated me with respect and care and have been helpful throughout. When I eventually decided to buy the Picanto, Stewart was very quick to compensate me as much as he was able to for all the messing about .
The new calculated deal was a good and fair one.
In the end, when orders go wrong, there is no point shouting and losing your temper, the customer can walk away and the sale, lost. It is how a customer is treated when things go wrong that a company shows their true colours.
I'm now enjoying a whole new driving experience.
I feel that in my case, in the end, Stewart and Kyle both went above and beyond what I personally expected with old fashioned attitude of customer care comes first.

Sales team great but trying to get something done over the phone is a nightmare , they don’t care about the after sales service and that’s if you can get through to them in the first place

Awful customer service, I have had to constantly follow up with them to get any kind of correspondence. I’ve been forgotten about, ignored and given false guarantees. Completely unreliable and would not recommend

Visited the Peugeot service department early this morning for two recalls which were previously booked in
Only to be told they had no parts to carry them out??
These recalls were for inspections on the items and only needed parts if they found were defective
But they didn’t even offer us the inspections while we were there.
Total waste of time.

I would like to say a massive thank you to lewis bevan I have just purchased a leapmotor c 10 and absolutely love it lewis was professional and so helpful and went above and beyond to help the process and he was exactly the same wen my wife bought her new car keep up the good work lewis would also like to thank mark for all your help and support and for making the pick up day so special also the reception staff are all amazing always a banter and a friendly face thank you all so much

This dealer didn't write the milage in the service log book. After over a week of trying to contact them for this information, being promised call backs, sending follow up emails and speaking with an incredibly rude individual (who snapped at me for trying to explain the situation) I'm now going to have to accept the loss of the full main dealer service history on my car sale. Incredibly unhelpful and has cost me a lot of money. Not happy at all.

Update (21/8) Nearly a month since the experience. Not once did anyone get back to me regarding this and I've had to accept a £500 loss on the car sale. Safe to say I will not be using this company for any future car purchases and would highly recommend others to look elsewhere. Awful customer service.

Have been trying to get griffin mill to call me back to discuss a shoddy repair to my vehicle which will now cost me money as its not part of the warranty. 3 times I have rung and also left my details on the contact us part of the website. Go elsewhere possibly the worst company

Great we had so much help from one of the workers brilliant man Mark . Thank you so much. Give my family a courtesy car as it would take awhile for the work to be done. He help keep my child going to groups and my partner get to work. This man needs a payrise he works hard for this company. The work is great. Thank you griffin mill .

I recently had the pleasure of purchasing my new Fiat 600 from Griffin Mill Fiat, and I am compelled to commend the exceptional service I received. A special mention goes to Lewis Bevan, whose professionalism, knowledge, and dedication made the entire process seamless and enjoyable. Lewis went above and beyond to ensure that every detail was taken care of, providing thorough explanations and answering all my queries with patience and expertise.

Additionally, I would like to express my gratitude to Marc Vigliotta, the Sales Manager. His leadership and commitment to customer satisfaction are clearly reflected in the outstanding service provided by his team. Together, Lewis and Marc form an exceptional duo, creating a welcoming and supportive environment that truly enhances the car-buying experience.

Thank you, Griffin Mill Fiat, for making my Fiat 600 purchase a memorable one. I highly recommend this team to anyone looking for unparalleled service and support.

Great service from Ashley at Kia amazing with my gran when she went to change her car. He went over and above and beyond to make sure my Grans experience was 10/10 a real super start thank you Ashley for all your support

Can never get through to service dept, reception leaves messages to ask for call back but never happens . They have had my car for 4 days with gearbox problem, still no answers off them, thats all I need is a text or email off them with an update as car was fixed under warranty a few months back ( yep gearbox fault )…very frustrating getting any sort of updates … seen plenty of negative reviews online about the service dept at this dealership , wish I saw those first.. but hands tied anyway because gearbox was (fixed under warranty) so was obliged to return my vehicle to them….

Great service from Nick when purchasing a used Peugeot E-208. Always polite and helpful, and made sure we were kept informed. Took the time to explain how to navigate around the menus and controls.

- you can never get them on the phone to book a service
- if they answer they immediately put you on hold as they are working on something else
- online bookings are a waste of time as they are not honoured (no-one turned up to collect as per confirmation email)
- just state facts with zero empathy for their mess

I am a disabled driver and put my car in for a major service and MOT. i was shocked when i went over to pick up my car in that they had stated my car needed loads of work carried out. i could only check 3 of there recommendations, they stated there was no coolant in the engine, needed new alternator belt. both were in correct as had just be replaced by another garage 3 months earlier, also stated windscreen wiper needed replacing, when took to another garage was told it wasn't needed. the bill the made up for repairs came to over £4000 and makes you wonder how many actually needed to be done. i am still awaiting a reply to how their engineer thinks they needed replacing